Navigating Digital Transformation in Government

  • ID: 3949935
  • Report
  • Region: Global
  • 73 Pages
  • Frost & Sullivan
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A Customer Perspective

This study is derived from a survey of IT decision makers around the world across multiple industries. It provides insightful information on what drives investment in IT solutions, the IT-related challenges that organizations face today, and most importantly, plans for IT budgets.

Technologies covered include Enterprise Mobility Management, Social Media Management & Marketing Tools, eCommerce/mCommerce, Unified Communications & Collaboration, Infrastructure and Data Centers, Big Data and Analytics, Digital Marketing, Customer Experience Management, Cybersecurity, Internet of Things (M2M), ERP/Supply Chain Management/HR Management. There is section on Internet of Things that explores drivers, challenges, and different phases of implementation. 

End user companies will be able to benchmark themselves with regard to IT investments while IT companies will learn how to gain a competitive advantage over the next few years.

  • Governments around the world are going through a digital transformation, although they are in various stages of implementation. The more innovative regions are creating smart cities where infrastructure, energy, transportation, and public safety are digitized to improve efficiency and communications and improve the lives and economies of their communities.
  • The top IT challenges for respondents are dealing with security threats, ensuring network stability and reliability, and procuring sufficient IT budget – especially in the face of skeptical executives.
  • This year, top drivers for IT investments include improving productivity, reducing operational costs, and attracting and retaining a competitive workforce. However, in two years, governments will also be focused on boosting creativity and innovation and improving the customer experience.
  • Today, the most commonly deployed IT tools focus on cyber security, back-office applications, and the customer experience. This suggests government agencies are still catching up to their enterprise counterparts, which are generally focused on more leading-edge tools like social media and the Internet of Things (IoT).
  • However, agencies that use big data and analytics say these tools have the biggest impact on revenues. They look to invest in infrastructure and data centers to help reduce costs across the organization.
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1. Research Objectives and Methods
  • Research Objectives
  • Survey Methodology
  • IT Decision Maker Profile
  • Respondent Jobs Titles
2. Executive Summary

3. How Government is Using IT in an Era of Digital Transformation
  • Top Challenges for IT
  • Top Challenges for IT by Size of Organization
  • Top Challenges for IT by Region
  • Top Challenges for IT by Industry Sector
  • Top Drivers for IT Investment
  • Top Drivers for IT Investment in 2018 by Size of Organization
  • Plans for Investment in IT
  • Top Technologies Impact on Revenues
  • Top Technologies Impact on Revenues by Size of Organization
  • Top Technologies Impact on Revenues by Region
  • Top Technologies Impact on Revenues by Organization Type
  • Top Technologies That Positively Impact Cost Reduction
  • Top Technologies That Positively Impact Cost Reduction by Size of Organization
  • Top Technologies That Positively Impact Cost Reduction by Region
  • Top Technologies That Positively Impact Cost Reduction by Organization Type
  • Top Security Concerns
  • Top Security Concerns by Size of Organization
  • Top Security Concerns by Region
  • Top Security Concerns by Organization Type
  • Top Security Concerns by Job Title
  • Importance of mCommerce
4. Internet of Things
  • The Internet of Things Deployment Stages
  • The Internet of Things Deployment Stages by Organization Type
  • Top Concerns About the Internet
  • Drivers for Investment in Internet of Things
  • Best Chip/Module Vendor for the Internet of Things
  • Best Devices Vendors for the Internet of Things
  • Best Networking Provider for the Internet of Things
  • Best Platform Provider for the Internet of Things
  • Best Systems Integrator for the Internet of Things
5. Trends in Cloud
  • Influences for Selecting a Cloud Provider
  • Percentage of Storage Moved to the Cloud
  • Percentage of Applications Moved to the Cloud
  • Value of Cloud-Based Solutions Among Users
  • Satisfaction with Cloud-Based Solutions
  • Barriers to Adoption of Cloud-Based Solutions
6. Trends in Mobile & Wireless
  • Use of Mobile Devices
  • Support for Mobile Operating Systems
  • Enforcing BYOD Policies and Expectations for Future
7. Perception of Organizations’ Success
  • Organization’s Approach to IT Investments and its Competitive Assessment
  • IT Solutions Usage by Technology Adoption
8. Budget Allocation
  • 2015 IT Budget in Relation to Organization’s Revenue
  • 2015 vs 2016 IT Budget Allocation
  • Expected IT Budget Change in 2017
  • Percentage of IT Budget Consumed by Top Three Communications Suppliers
  • CAPEX Vs. OPEX Spending
  • Percentage of IT Budget Consumed by Small to Medium Communications Suppliers
  • Any Questions?
  • Legal Disclaimer
9. The Publisher's Story
  • Value Proposition: Future of Your Company & Career
  • Global Perspective
  • Industry Convergence
  • 360º Research Perspective
  • Implementation Excellence
  • Our Blue Ocean Strategy
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