Click and Collect in the UK

  • ID: 3960436
  • Report
  • Region: United Kingdom, Great Britain
  • 90 Pages
  • GlobalData
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FEATURED COMPANIES

  • Argos
  • Asda
  • Boots
  • Debenhams
  • George
  • John Lewis
  • MORE
  • Click and collect is forecast to grow by 64% between 2016 and 2021, driven by the clothing and footwear sector (growth of 85%) as increasingly time poor consumers are looking to reduce time spent shopping.
  • Although a relatively small part of overall category expenditure, click and collect spending in furniture and floor coverings will grow significantly between 2016 and 2021 with an increase of 271.8% making it by far the fastest growing category.

Key Findings

  • Those aged between 35-44 have the highest penetration in click and collect purchases; often recent homeowners, these consumers are highly influenced by stylish online platforms that help to visualize home style looks.
  • The usage share for laptops and desktops has declined on the previous year while click and collect products purchased via a mobile saw an increase, to reach 14.4%. This reflects retailers' investment in mobile apps and optimizing websites.
  • 43.7% of consumers have used click and collect in order to avoid delivery charges, as home delivery proves to be too costly for consumers, particularly for low-value items. Retailers wanting to avoid fulfillment charges have opted to add a minimum spend threshold to their free click and collect service to make it more profitable.
  • With congested shops and long queues reducing consumers' shopping experience, many consumers opt for click and collect to reduce time spent in stores - and 34.7% of male click and collect shoppers opted to use this service for that reason.

Synopsis

The Click and Collect in the UK report offers a comprehensive insight into online fulfillment in the UK, analyzing the market, the major players, the main trends, and consumer attitudes. It also provides forecasts to 2021.

It provides in-depth analysis of the following:

  • The Hot Issues
  • What People Buy
  • How People Shop
  • The Shopper Journey
  • Why People Shop
  • Retailer performance (incl. in depth analysis of Marks and Spencer, Argos and Next)

Reasons to Buy

  • Use the detailed data and insight to help form an effective growth strategy across all sectors of online click and collect fulfillment
  • Understand your target demographic and their key issues and demands
  • Identify the opportunities to grow business in this sector and the value added to physical stores
  • Understand the journey of consumers throughout the process of online purchases
  • Identify key issues within the click and collect journey to encourage additional spend in store.
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Note: Product cover images may vary from those shown
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FEATURED COMPANIES

  • Argos
  • Asda
  • Boots
  • Debenhams
  • George
  • John Lewis
  • MORE

1. The hot issues
2. What people buy
3. Shopper Journey
4. Why people shop

Note: Product cover images may vary from those shown
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  • Argos
  • Asda
  • Boots
  • Debenhams
  • George
  • John Lewis
  • Marks and Spencer
  • New Look
  • Next
  • Sports Direct
  • Tesco
Note: Product cover images may vary from those shown
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Note: Product cover images may vary from those shown
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