Global Managed Communication Services Market by End-User Industry, Geography and Vendor Analysis - Forecasts, Trends and Shares (2016 - 2021)

  • ID: 3970689
  • Report
  • Region: Global
  • 121 pages
  • Mordor Intelligence
1 of 3
Businesses can swiftly move to adopt managed communication services that give them the business edge to perform in the ever-increasing competitive environment. This gives the business a zero-cost advantage in the maintenance of technology infrastructure.

Managed communication services market is witnessing an accelerated growth due to penetration of technologies like mobility, cloud computing and big data across different industry verticals. Though privacy and security remain big concerns, these are being addressed by various managed services providers. Business operational efficiency is key to any organization's growth. This can be achieved by streamlining core processes that help in enhancing customer satisfaction and by focusing more on key revenue generating businesses.

Managed communication services comprise of email, unified communications and VoIP (voice over IP). The vendors are planning to shift their services to cloud-based delivery with the intention to provide the customers the choice of having a mobile access to unified communication platforms that are hosted by the provider or a third party.

Moving to a cloud-based offering could result in a lot of savings that are commonly associated with the cloud. A voice of IP can yield savings in terms of international roaming and some increased capabilities.

The firms are adopting various strategies to achieve these goals. Managed communication services model is one such way to achieve this. It is a practice of outsourcing daily communication management responsibilities and functions as a strategic method for improving business operations and cutting down on unnecessary expenses. Some of the major vendors of managed services are Cisco, IBM, HP, Alcatel-Lucent, Microsoft and Fujitsu.


The factors responsible for driving the growth of the managed communication services market would be the business process efficiency, growing focus on core businesses, and the need to provide enhanced customer satisfaction. The increasing availability of network connectivity and bandwidth definitely facilitate the new types of cloud and managed services.

The managed voice over IP system is cost effective as a company can set extensions as needed without incurring extra service fees. These systems are also very flexible when it comes to off-site staff members, i.e. one can assign extensions that are located at other locations.


The security and privacy concerns and the lack of dedicated skilled personnel could affect the demand for these services negatively.


- Managed communication services market overview and in-depth market analysis with its applications in the industry and information on drivers and restraints.
- Identification of factors responsible for changing the market scenario, rising prospective opportunities and identification of key companies that can influence the market on a global and regional scale.
- Extensively researched competitive landscape with profiles of major companies along with their market share.
- A comprehensive list of key market players along with the analysis of their current strategic interests and key financial information.

Please note: As this product is updated at the time of order, dispatch will be 72 hours from the date the order and full payment is received.
Note: Product cover images may vary from those shown
2 of 3
1. Introduction

1.1 Key Deliverables of the Study

1.2 Study Assumptions

1.3 Market Definition

1.4 Key Findings of the Study

2. Research Approach and Methodology

3. Executive Summary

4. Market Dynamics

4.1 Market Overview

4.2 Factors Driving the Market

4.3 Factors Restraining the Market

4.4 Industry Value-Chain Analysis

4.5 Industry Attractiveness - Porter's Five Forces

4.5.1 Bargaining Power of Suppliers

4.5.2 Bargaining Power of Consumers

4.5.3 Threat of New Entrants

4.5.4 Threat of Substitute Products or Services

4.5.5 Competitive Rivalry among Existing Competitors

5. Global Managed Communications Services Market - Segmented by Deployment Type

5.1 On-Premise

5.2 Cloud

6. Global Managed Communications Services Market - Segmented by Type

6.1 Unified Communications

6.2 Email

6.3 VoIP

6.4 Others

7. Global Managed Communications Services Market - Segmented by Verticals

7.1 BFSI

7.2 Energy

7.3 Healthcare

7.4 Manufacturing

7.5 Retail

7.6 Others

8. Global Managed Communications Services Market - Segmented by Region

8.1 North America

8.1.1 United States

8.1.2 Canada

8.1.3 Others

8.2 Europe

8.2.1 United Kingdom

8.2.2 Germany

8.2.3 France

8.2.4 Others

8.3 Asia Pacific

8.3.1 China

8.3.2 India

8.3.3 Japan

8.3.4 Others

8.4 Latin America

8.4.1 Brazil

8.4.2 Mexico

8.4.3 Argentina

8.4.4 Others

8.5 Middle East and Africa

8.5.1 United Arab Emirates

8.5.2 Saudi Arabia

8.5.3 South Africa

8.5.4 Others

9. Vendor Market Share Analysis

10. Company Profiles of Key Vendors

10.1 Fujitsu Ltd.

10.1.1 Overview

10.1.2 Major Products and Services

10.1.3 Financials

10.1.4 Recent Developments

10.2 Cisco Systems, Inc.

10.2.1 Overview

10.2.2 Major Products and Services

10.2.3 Financials

10.2.4 Recent Developments

10.3 Dell EMC (EMC Corporation)

10.3.1 Overview

10.3.2 Major Products and Services

10.3.3 Financials

10.3.4 Recent Developments

10.4 IBM Corporation

10.4.1 Overview

10.4.2 Major Products and Services

10.4.3 Financials

10.4.4 Recent Developments

10.5 Alcatel-Lucent

10.5.1 Overview

10.5.2 Major Products and Services

10.5.3 Financials

10.5.4 Recent Developments

10.6 AT&T Inc.

10.6.1 Overview

10.6.2 Major Products and Services

10.6.3 Financials

10.6.4 Recent Developments

10.7 HP Development Company, L.P.

10.7.1 Overview

10.7.2 Major Products and Services

10.7.3 Financials

10.7.4 Recent Developments

10.8 Microsoft Corporation

10.8.1 Overview

10.8.2 Major Products and Services

10.8.3 Financials

10.8.4 Recent Developments

10.9 Verizon Communications Inc.

10.9.1 Overview

10.9.2 Major Products and Services

10.9.3 Financials

10.9.4 Recent Developments

10.10 Dell Inc.

10.10.1 Overview

10.10.2 Major Products and Services

10.10.3 Financials

10.10.4 Recent Developments

10.11 Rackspace Inc.

10.11.1 Overview

10.11.2 Major Products and Services

10.11.3 Financials

10.11.4 Recent Developments

10.12 TCS Limited

10.12.1 Overview

10.12.2 Major Products and Services

10.12.3 Financials

10.12.4 Recent Developments

10.13 Deutsche Telekom AG

10.13.1 Overview

10.13.2 Major Products and Services

10.13.3 Financials

10.13.4 Recent Developments

11. Investment Analysis

12. Future of Managed Communications Services Market
Note: Product cover images may vary from those shown
3 of 3


4 of 3
Note: Product cover images may vary from those shown