Unified Communication-as-a-Service in Banking: VOIP, Internet Telephony, Unified Communications, Collaboration, Conferencing - Growth, Trends and Forecasts (2016 - 2021)

  • ID: 3970749
  • Report
  • 85 pages
  • Mordor Intelligence
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With customers becoming the driving force behind the banking industry, banks are looking towards enhancing their customer experiences and reducing service costs. Banks are now investing in UCaaS to get a bird's-eye view of customer communications across all channels. Though functionality may vary on the degree of implementation, it broadly incorporates Interactive Voice Response (IVR), voice chat, e-mails and client management capabilities. This market is expected to grow at a CAGR of 16.29% for the period 2014-2019.

Reasons to buy this report

1) Report gives complete market insights, the driving forces of the market, the challenges market faces, technologies and their applications

2) A complete market breakdown has been done by different geographies along with the country level segmentation to give a detailed picture of the market.

3) The report also gives information on major vendors and their products, their existing share in the market, strategies they adopt along with the financials, recent developments and profile of these vendors.

Who should be interested in this report?

1) Vendors who are into manufacturing of these products as they can get an overview of what competitors are doing and also which markets they can look forward to expand their operations

2) Investors who are willing to invest in this market

3) Consultants who can have readymade analysis to guide their clients

4) Anyone who wants to know about this industry


1 Microsoft

2 Tieto

3 Avaya


5 Microsoft

6 Cisco

7 Alcatel-Lucent

8 Verizon

9 Voss

10 CSC

11 NEC


1 8Ã - 8, Inc.

2 Mitel

3 CallTower

4 Dimension Data

5 KPN Getronics

Please note: As this product is updated at the time of order, dispatch will be 72 hours from the date the order and full payment is received.
Note: Product cover images may vary from those shown
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1. Introduction

1.1 Research Methodology

1.2 Key Findings

1.3 Executive Summary

2. Current Market Trends

2.1 Market Overview

2.2 Technology Snapshot

2.3 Industry Usage

2.4 Factors Driving the Market

2.5 Factors Restraining the Market

2.6 Growth Prospects in Current Marketspace

2.7 Industry Value Chain Analysis

2.8 Industry Policies Guiding the Market

3 Market Insights

3.1 Introduction

3.2 Porter's Five Forces

3.3 Market Share by Regions

3.3.1 North America Analyst View

3.3.2 Asia Pacific Analyst View

3.3.3 Latin America Analyst View

3.3.4 Europe Analyst View

3.3.5 Rest of World Analyst View

3.4 UCaaS Market in Banking - Market Shares, Company Profile, Products and Services of Key Vendors

3.4.1 Microsoft

3.4.2 Tieto

3.4.3 Avaya

3.4.4 IBM

3.4.5 Microsoft

3.4.6 Cisco

3.4.7 Alcatel-Lucent

3.4.8 Verizon

3.4.9 Voss

3.4.10 CSC

3.4.11 NEC

3.5 The Challengers

3.5.1 8Ã - 8, Inc.

3.5.2 Mitel

3.5.3 CallTower

3.5.4 Dimension Data

3.5.5 Getronics

4 Competitive Landscape

4.1 Buyer's Guide

4.2 Strategies

4.3 Innovation and Patents

4.4 Recent Mergers and Acquisitions

5 Road Ahead for UCaaS in Banking

5.1 List of Tables

5.2 List of Figures

5.3 Abbreviations

5.4 Works Cited
Note: Product cover images may vary from those shown
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Note: Product cover images may vary from those shown