Unified Communication as-a-service in Retail : VOIP, Internet Telephony, Unified Communications, Collaboration, Conferencing - Growth, Trends and Forecasts (2016 - 2021)

  • ID: 3970750
  • Report
  • 77 pages
  • Mordor Intelligence
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At present, the retail industry has become much too competitive. With retail stores dispersed across different locations, communication between them remains a key challenge. With globalization and educated customers, this task has become even more difficult. Store associates have to become experts in every product they sell as customers have become more conscious about the degree of service they are being provided. UCaaS provides store managers, associates and corporate offices with the tools they need to interact more effectively, enabling them to deliver superior customer service. This market is expected to grow at a CAGR of 18.65% for the period 2014-2019.

Reasons to buy this report

1)Report gives complete market insights, the driving forces of the market, the challenges market faces, technologies and their applications

2) A complete market breakdown has been done by different geographies along with the country level segmentation to give a detailed picture of the market.

3) The report also gives information on major vendors and their products, their existing share in the market, strategies they adopt along with the financials, recent developments and profile of these vendors.

Who should be interested in this report?

1) Vendors who are into manufacturing of these products as they can get an overview of what competitors are doing and also which markets they can look forward to expand their operations

2) Investors who are willing to invest in this market

3) Consultants who can have readymade analysis to guide their clients

4) Anyone who wants to know about this industry


1 Microsoft

2 Tieto

3 Avaya


5 Microsoft

6 Cisco

7 Alcatel-Lucent

8 Verizon

9 Voss

10 CSC

11 NEC


18Ã - 8, Inc.

2 Mitel

3 CallTower

4 Dimension Data

5 KPN Getronics

Please note: As this product is updated at the time of order, dispatch will be 72 hours from the date the order and full payment is received.
Note: Product cover images may vary from those shown
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1. Introduction

1.1 Research Methodology

1.2 Key Findings

1.3 Executive Summary

2. Current Market Trends

2.1 Market Overview

2.2 Technology Snapshot

2.3 Industry Usage

2.4 Factors Driving the Market

2.5 Factors Restraining the Market

2.6 Growth Prospects in Current Marketspace

2.7 Industry Value Chain Analysis

2.8 Industry Policies Guiding the Market

3 Market Insights

3.1 Introduction

3.2 Porter's Five Forces

3.3 Market Share by Regions

3.3.1 North America Analyst View

3.3.2 Asia Pacific Analyst View

3.3.3 Latin America Analyst View

3.3.4 Europe Analyst View

3.3.5 Rest of World Analyst View

3.4 UCaaS Market in Retail- Market Shares, Company Profile, Products and Services of Key Vendors

3.4.1 Microsoft

3.4.2 Tieto

3.4.3 Avaya

3.4.4 IBM

3.4.5 Microsoft

3.4.6 Cisco

3.4.7 Alcatel-Lucent

3.4.8 Verizon

3.4.9 Voss

3.4.10 CSC

3.4.11 NEC

3.5 The Challengers

3.5.1 8Ã - 8, Inc.

3.5.2 Mitel

3.5.3 CallTower

3.5.4 Dimension Data

3.5.5 Getronics

4 Competitive Landscape

4.1 Buyer's Guide

4.2 Strategies

4.3 Innovation and Patents

4.4 Recent Mergers and Acquisitions

5 Road Ahead for UCaaS in Retail

5.1 List of Tables

5.2 List of Figures

5.3 Abbreviations

5.4 Works Cited
Note: Product cover images may vary from those shown
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Note: Product cover images may vary from those shown