Global Social Media Analytics by Type of Deployment, End-User Industry, Geography and Vendor Analysis - Forecasts, Trends and Shares (2016 - 2021)

  • ID: 3971149
  • Report
  • Region: Global
  • 122 pages
  • Mordor Intelligence
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Major organizations have always a placed strong emphasis on gaining insights on the behavior and specific interests of patrons and prospective buyers. Social media analytics is a technique used to analyze such traces of data to generate insights for social and business uses. Governments, businesses and consultants depend extensively on social media for enhancing the customer experience.

The global social media analytics market has been estimated to be worth USD 2.14 billion and is forecasted to grow at a CAGR of 26.51% over the reporting period 2016 - 2021. The process of business analytics begins with gathering social data from multiple social sources, followed by data mining for gaining insights into customer behavior, which can be used for taking business decisions. Social media analytics tools are effectively used for gauging brand sentiments, performing multichannel brand campaigns, customer behavioral analysis and competitive benchmarking.

This report offers detailed insights on the social media analytics market segmented based on components (monitoring, measurements and analytics & insights), deployment model (On-premise and On-demand), end-user vertical (Banking & Financial services, retail, government, energy, life sciences, media & entertainment and others) and geography (North America, Europe, Asia-Pacific, Middle East & Africa and Latin America).

The market study has listed a few major market players and their growth strategies & market shares. The key market players include IBM Corporation, SAS, Mblast, Adobe, Oracle Corporation, SAP SE, Tableau software and etc.


The key drivers for growth in this market include ever-growing user volume on social media platforms, greater focus on gaining a competitive advantage by gauging the market and competitive intelligence and increased adoption of analytics tools. Penetration of smartphones is also one of the factors that is driving the market as most of the people are now increasingly accessing social media content on the devices. Incremental technological advancements will pave the way for several growth opportunities, by making social analytics tools more accessible to small/medium scale organizations.


Lack of awareness of the various capabilities of the social media analytics tools and high volumes of unstructured data, complex analytical workflows and operational issues could impede the social media analytics market growth.

Key deliverables of the study

- Market definition of social media analytics in the global market along with market drivers and restraints.
- Market segmentation and the corresponding market share analysis.
- Global and region-specific competitive market analysis of social media analytics.
- Analysis of the key factors that influence the market scenario along with the growth opportunities.
- Identifying the market leaders and analyzing their strategic moves and their market share.
- Covers the market landscape with the geographical footprint, key growth strategies and competitive market share analysis.
- This report provides in-depth analysis of Porter's five forces of the market. All these five major factors in the market have been quantified using the internal key parameters governing each of them.

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1. Introduction

1.1 Study Deliverables

1.2 Market Definition

1.3 Study Assumptions

2. Research Methodology

2.1 Introduction

2.2 Analysis Methodology

2.3 Econometric Forecast Model

2.4 Research Assumptions

3. Executive Summary

4. Market Dynamics

4.1 Overview

4.2 Market Drivers

4.2.1 Exponential growth in number of social media users

4.2.2 Growing focus on customer satisfaction

4.2.3 Increasing Adoption of Analytics Solutions

4.3 Market Restraints

4.3.1 Growing volumes of Unstructured data

4.3.2 Complex social media workflow analytics and Lack of Awareness

4.4 Industry Value Chain Analysis

4.5 Industry Attractiveness - Porter's five forces Analysis

4.5.1 Threat of New Entrants

4.5.2 Bargaining power of Buyers/consumers

4.5.3 Bargaining power of suppliers

4.5.4 Threat substitute products and services

4.5.5 Intensity of competitive rivalry

5. Global Social media Analytics Market - Segmentation by components

5.1 Social Media Monitoring

5.2 Social Media Analytics - Measurement

5.3 Analytics & Insights

6. Global Social media Analytics Market - Segmentation by mode of deployment

6.1 On-demand deployment model

6.2 On-premise deployment model

7. Global Social Media Analytics Market - Segmented by End-user Industry

7.1 Banking & Financial services

7.2 IT & Telecommunications

7.3 Retail

7.4 Life sciences

7.5 Government Services

7.6 Media & Entertainment

7.7 Utilities

7.8 Transportation & Logistics

7.9 Others

8. Global Social Media Analytics Market - Segmented by Region

8.1 Introduction

8.2 United States

8.3 Canada

8.4 Others

9. Competitive Landscape- Vendor Market Share

10. Key Vendor Profiles

10.1 IBM

10.2 SAS

10.3 Mblast

10.4 Clarabridge Inc.

10.5 Gooddata

10.6 Crimson Hexagon Inc.

10.7 Adobe Systems incorporated

10.8 Oracle Corporation


10.10 Simply Measured

10.11 Netbase solutions, Inc.

10.12 SAP SE

10.13 Germin8

10.14 Simplify360

11. Future Trends in Global social media Analytics Market
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