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North American Hosted IP Telephony and UCaaS Market

  • ID: 3979197
  • Report
  • November 2016
  • Region: North America, United States
  • 148 Pages
  • Frost & Sullivan
Cloud Communications Solutions Evolve to Align with an API Economy

The North American hosted Internet protocol (IP) telephony and unified communications-as-a-service (UCaaS) market is approaching mass adoption in the small and medium-size business (SMB) segment and experiencing accelerated growth in the mid-market and large-enterprise segments. Businesses are undergoing profound transformation as they adopt advanced information technologies (IT) and innovative communications solutions to improve worker productivity, business agility and overall competitive positioning.

To address new market challenges, businesses must embrace new technology consumption models and engage with trusted technology providers. This creates considerable opportunities for service providers and vendors to diversify their portfolio, generate new revenues, differentiate from the competition and sustain profitable growth in the future.

Key Questions this Study will Answer

  • What is the market potential for hosted IP telephony and UCaaS in terms of users and revenue?
  • What factors are driving and restraining market growth?
  • How are technologies and business models evolving and what are the implications for vendors, service providers, and end customers?
  • What features and capabilities are customers looking for in hosted IP communications solutions and what are some of the key purchasing factors?
  • Who are the key market participants and how are they positioned for growth and success?
  • Where are the main growth opportunities and how can providers capitalize on them to improve their market positioning?
Note: Product cover images may vary from those shown
1. Executive Summary
  • Key Findings
  • Market Engineering Measurements
  • Executive Summary - CEO’s Perspective
 2. Market Overview
  • Market Definitions and Methodology Overview
  • Key Questions this Study will Answer
  • Market Distribution Channels
  • Market Distribution Channels - Selected Participants
  • Market Distribution Channels Discussion
  • Channel SWOT
  • Market Readiness
  • Market Overview - Hosted IP Telephony and UCaaS Ecosystem
  • Market Overview - Segmentation by Country
  • Market Overview - Segmentation by Customer Size
  • Market Overview - Segmentation by Type of Access
 3. Drivers and Restraints - Total Hosted IP Telephony and UCaaS Market
  • Market Drivers
  • Top Challenges for IT by Region
  • Top Drivers for IT Investment
  • Value of Cloud-Based Solutions Among Users
  • Satisfaction with Cloud-Based Solutions
  • Market Restraints
  • Barriers to Adoption of Cloud-Based Solutions
 4. Forecasts and Trends - Total Hosted IP Telephony and UCaaS Market
  • Forecast Assumptions
  • Total Hosted IP Telephony and UCaaS Market - Installed Users and Revenue Forecast
  • Installed Users and Revenue Forecast Discussion
  • Total Hosted IP Telephony and UCaaS Market - Pricing Trends and Forecast
  • Pricing Trends and Forecast Discussion
  • Typical Hosted IP Telephony and UCaaS Offerings
  • Percent Installed Users Forecast by Country
  • Percent Installed Users Forecast Discussion by Country
 5. Demand Analysis - Total Hosted IP Telephony and UCaaS Market
  • Demand Analysis
  • Plans for Moving Applications to the Cloud
  • Demand Analysis Discussion
  • Demand Analysis - Soft and Mobile Clients
 6. Visioning Scenarios
  • Macro to Micro Visioning
  • Visioning Scenarios for the Hosted IP Telephony and UCaaS Market
  • Top Predictions for the Hosted IP Telephony and UCaaS Market
 7. Market Share and Competitive Analysis - Total Hosted IP Telephony and UCaaS Market
  • Competitive Analysis - Market Share
  • Competitive Environment
  • Top Competitors
  • Competitive Factors and Assessment
  • What Do Providers Bring to the Game?
  • Competitive Factors and Assessment
  • Criteria for Selecting a Cloud Provider
 8. Growth Opportunities and Companies to Action
  • Transformation in the UCaaS Industry Ecosystem - 2016
  • Growth Opportunity 1 - Cloud Contact Center
  • Growth Opportunity 2 - Mobile-first Strategy
  • Growth Opportunity 3 - Advanced Collaboration
  • Growth Opportunity 4 - Open APIs and cPaaS
  • Growth Opportunity 5 - Mid-Market and Large Enterprise
  • Growth Opportunity 6 - Channel Development
  • Growth Opportunity 7 - International Expansion
  • Growth Opportunity 8 - Analytics Tools
  • Growth Opportunity 9 - Customer Portal
  • Growth Opportunity 10 - Tailored Packaging & Pricing
  • Growth Opportunity 11 - Improved Customer Retention
  • Growth Opportunity 12 - Hybrid Architectures
  • Growth Opportunity 13 - Adjacencies/Up-sell/Cross-sell
  • Growth Opportunity 14 - Digital Customer Engagement
  • Growth Opportunity 15 - Vertical Strategies
  • Growth Opportunity 16 - Freemium Offers and Free Trials
  • Legal Disclaimer
 9. Appendix
  • Market Engineering Methodology
  • Market Engineering Measurements
  • Additional Sources of Information on Hosted IP Telephony and UCaaS
  • List of Other Service Providers
  • Partial List of Companies Interviewed
  • Table of Acronyms Used
  • List of Exhibits
Note: Product cover images may vary from those shown