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Automation and Self Service Market Trends in Latin America

  • ID: 3979306
  • Report
  • August 2016
  • Region: Latin America
  • 40 Pages
  • Frost & Sullivan

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The Race to Cut Costs Without Sacrificing Service Quality

This market insight presents an analysis of the current initiatives involving automation and self-service tools adoption in the Latin American contact center market, as well as a few successful business cases. It also provides a general view of how companies in the region are facing the new reality of integrating artificial intelligence (AI) and natural language processing (NLP); an overview of consumer behavior and its impact on interactions with companies; market drivers and restraints, trends, and analysis; growth opportunities; and key takeaways.

Specific initiatives taken by start-ups driving key innovations for NLP applications and detailed insight into the self-service customer experience and process automation are also presented.

Note: Product cover images may vary from those shown
1. Executive Summary
  • Key Findings
2. Market Overview and Definitions
  • Definitions
  • Introduction
  • Introduction-Self-service Customer Experience
  • Introduction-Process Automation
3. Drivers and Restraints
  • Market Drivers
  • Drivers Explained
  • Market Restraints
  • Restraints Explained
4. Market Trends and Analysis
  • Latin American Market Trends
  • ROBOTICS-NLP as a Tool in More Natural Human-Machine Interaction for Operators
  • Start-ups Driving Key Innovations for NLP Applications
5. Selected Business Cases
  • Business Case-It’s now (Brazil)
  • Business Case-BotMaker (Argentina)
  • Business Case-BotMaker & El Noble (Argentina)
  • Business Case-Verint Robotic Process Automation™ (US)
  • Business Cases-Verint RPA & Process Assistant (US)
6. The Last Word
  • Growth Opportunities
  • Key Takeaways
  • Legal Disclaimer
Note: Product cover images may vary from those shown