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Cloud Based Contact Center Market - Interactive Voice Response Outlook (2017-21)

  • ID: 3983770
  • Report
  • July 2016
  • Region: Global
  • 40 pages
  • ResearchFox Consulting
With the growth of cloud computing, cloud based solutions are letting organisations to expand and modernize their business at a cheaper cost with better security and reliability. Cloud based contact center is such a solution, in which the contact center does not own, host, or operate the equipment required for call center. The equipment is provided by VOIP service provider to organisations over a cloud on a monthly or annual bases which allows them to pay for only those calls they have used.

Increase in demand for cloud based solutions among the small and mid-size businesses is one of the major factor which is driving the growth of this market. But the fear of outsourcing and risk of information lost from the server are the biggest constraints for growth Cloud based contact center market.

This report presents interpretative and easy-to-understand facts on how the current Cloud based contact center solution market is segmented based on end-user (Enterprise, Mid-Size and Small business), deployment mode (Public, Private), geographies (North America, Europe, APAC and ROW), industry (Financial Services, IT & Telecommunication, Media & Entertainment, Consumer Goods & Retail, Healthcare, Government and Others) and application (Automatic Call Distribution, Interactive Call Response, Dialers, Agent Performance Optimization, Analytics & Reporting, Computer Telephony Integration, Mobile Care) . It cuts through several facets of the Cloud based contact center market such as market size, market share for each segment, the drivers and constraints of cloud based contact center marketplace. It also sheds light on various regions where cloud based contact center is being rigorously implemented and the mode of delivery that are most sought. Report also provides information on the challenges and opportunities that lie ahead for these solutions.
Note: Product cover images may vary from those shown
1. Introduction
1.1. Report Description
1.2. Objective
1.3. Scope of the Research
1.4. Regions Covered
1.5. Key Takeaways
1.6. Key Stakeholders
1.7. Key Terminologies
1.8. List of Abbreviations
2. Executive Summary
2.1. Executive Overview
3. Research and Forecasting
3.1. Research Methodology
3.2. Forecasting Methodology
4. Industry Landscape
4.1. Market Size and Growth
4.2. Competitive Landscape
4.3. Market Share
4.4. Company Classification
4.5. Region Outlook
4.6. Market Metrics
4.7. Porter's Five Forces Model
4.8. Key Drivers Analysis
4.9.Key Constraints Analysis
4.10. Key Opportunities Identified
4.11. Key Challenges Identified
5. Market Segmentation
5.1 Application
5.1.1 Interactive Voice Response
5.1.1.1. Market Size and Forecasting
5.1.1.2. Key Drivers Analysis
5.1.1.3. Key Constraints Analysis
5.1.1.4. Key Opportunities Identified
5.1.1.5. Key Challenges Identified
5.1.1.6. Sub Segments
5.1.1.6.1 Europe
5.1.1.6.2 APAC
5.1.1.6.3 South America
5.1.1.3 ROW
Note: Product cover images may vary from those shown
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