Global Field Service Management Software Market 2016-2020

  • ID: 3985298
  • Report
  • Region: Global
  • 56 pages
  • TechNavio
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FEATURED COMPANIES

  • Astea International
  • CORESYSTEMS
  • Infor
  • MSI Data
  • Retriever Communications
  • ServicePower
  • MORE
About Field Service Management Software

FSM software enables the scheduling, allocating, and dispatching technicians for field work, and remotely locating, tracking, and managing the staff and processes. The high management visibility in field operations allows enterprises to quickly recognize and address revenue-generating opportunities. It also helps in prioritizing the allotted work, matching technician skills, and reducing the time for solving the problems. FSM solutions can be deployed on-premises, hosted through a web browser as Software-as-a-Service (SaaS), and a hybrid of the two. It offers enterprises with several benefits including cost savings, enhanced productivity, and customer satisfaction.

The analysts forecast the global field service management software market to grow at a CAGR of 11.30% during the period 2016-2020.

Covered in this report

The report covers the present scenario and the growth prospects of the global field service management software market for 2016-2020. To calculate the market size, the report considers revenue generated from the sales of packaged FSM software, including maintenance and subscriptions/ services.

The market is divided into the following segments based on geography:

- APAC
- Europe
- MEA
- North America
- South America

The report, Global Field Service Management Software Market 2016-2020, has been prepared based on an in-depth market analysis with inputs from industry experts. The report covers the market landscape and its growth prospects over the coming years. The report also includes a discussion of the key vendors operating in this market.

Key vendors
- Astea International
- ClickSoftware
- IFS
- Oracle
- SAP
- ServiceMax

Other prominent vendors
- Comarch
- CORESYSTEMS
- FieldAware
- Infor
- Key2Act
- Microsoft
- MSI Data
- Praxedo
- Retriever Communications
- ServicePower
- ServiceTrade
- Trimble Navigation.

Market drivers
- Increased demand for SaaS-based FSM solutions
- For a full, detailed list, view the full report

Market challenges
- Threat from open-source FSM software
- For a full, detailed list, view the full report

Market trends
- Introduction of mobile field service app
- For a full, detailed list, view the full report

Key questions answered in this report
- What will the market size be in 2020 and what will the growth rate be?
- What are the key market trends?
- What is driving this market?
- What are the challenges to market growth?
- Who are the key vendors in this market space?
- What are the market opportunities and threats faced by the key vendors?
- What are the strengths and weaknesses of the key vendors?

You can request one free hour of the analyst’s time when you purchase this market report. Details are provided within the report.
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Note: Product cover images may vary from those shown
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FEATURED COMPANIES

  • Astea International
  • CORESYSTEMS
  • Infor
  • MSI Data
  • Retriever Communications
  • ServicePower
  • MORE
Part 01: Executive summary
  • Highlights
Part 02: Scope of the report
  • Market overview
  • Major vendor offerings
Part 03: Market research methodology
  • Research methodology
  • Economic indicators
Part 04: Introduction
  • Key market highlights
  • Process of FSM
  • Benefits of FSM software
Part 05: Key market insights
  • Enhanced customer experience in FSM with M2M
  • Wearable technology in FSM
Part 06: Market landscape
  • Global FSM software market
Part 07: Market segmentation by deployment models
  • Deployment models
  • Global FSM software market by deployment models
Part 08: Geographical segmentation
  • Global FSM software market by geography
  • Global FSM software market by geography (revenue)
Part 09: Buying criteria

Part 10: Market drivers
  • Increased demand for SaaS-based FSM solutions
  • Increased need to control and reduce service cost
  • Increased need to drive workforce productivity
Part 11: Impact of drivers

Part 12: Market challenges
  • Threat from open-source FSM software
  • High product and upgradation costs
  • Lack of skilled professionals
Part 13: Impact of drivers and challenges

Part 14: Market trends
  • Introduction of mobile field service apps
  • Use of predictive analytics in FSM software
  • Emergence of IoT in FSM
Part 15: Five forces model

Part 16: Vendor landscape
  • Competitive scenario
  • Vendor highlights
  • Vendor matrix
  • Competitive rating
  • Description of major vendors
  • Other prominent vendors
Part 17: Appendix
  • List of abbreviations
Part 18: About the Author

List of Exhibits

Exhibit 01: Major countries considered
Exhibit 02: Product offerings
Exhibit 03: Process of FSM
Exhibit 04: Global FSM software market 2015-2020 ($ billions)
Exhibit 05: Deployment models for FSM
Exhibit 06: Global FSM software market by deployment models 2015 (% share)
Exhibit 07: Difference between on-premises and SaaS-based FSM software
Exhibit 08: Global FSM software market by geography 2015-2020 (% share)
Exhibit 09: Global FSM software market by geography 2015-2020 ($ billions)
Exhibit 10: Buying criteria for FSM
Exhibit 11: Impact of drivers
Exhibit 12: Open-source FSM software
Exhibit 13: Impact of drivers and challenges
Exhibit 14: Workflow of FSM software using IoT
Exhibit 15: Five forces model
Exhibit 16: Pricing models
Exhibit 17: Vendor key news
Exhibit 18: Major mergers and acquisitions in global FSM software market
Exhibit 19: Vendor matrix
Exhibit 20: Competitive rating
Exhibit 21: Other prominent vendors
Note: Product cover images may vary from those shown
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FEATURED COMPANIES

  • Astea International
  • CORESYSTEMS
  • Infor
  • MSI Data
  • Retriever Communications
  • ServicePower
  • MORE
New Report Released: - Global Field Service Management Software Market 2016-2020

The author of the report recognizes the following companies as the key players in the global field service management software market: Astea International, ClickSoftware, IFS, Oracle, SAP, and ServiceMax.

Other Prominent Vendors in the market are: Comarch, CORESYSTEMS, FieldAware, Infor, Key2Act, Microsoft, MSI Data, Praxedo, Retriever Communications, ServicePower, ServiceTrade, and Trimble Navigation.

Commenting on the report, an analyst from the research team said: “The increasing adoption of mobile devices for professional purposes is a major trend in the global FSM software market. Enterprises are adopting FSM mobile apps to communicate with their field service staff on-site. These apps bridge the information gap between the service organization and its field service technicians. It is used the staff to diagnose issues, determine the information and equipment that are required, and deploy them on the client site.”

According to the report, with the rise of cloud computing in the global FSM market, a large number of enterprises are opting to host their software solutions off-site. For these enterprises, switching to a cloud-based SaaS model eases the burden on IT departments and allows external service providers to provide support and maintenance to their users. Enterprises of all sizes are deploying SaaS-based solutions as it is economical, can be accessed from anywhere and provides all functionalities at the lowest total cost of ownership (TCO).

Further, the report states that open-source FSM solutions are posing a serious threat to on-premises and cloud-based FSM market. It can be downloaded and run on all platforms and are becoming increasingly popular in developing economies such as India and China. Most of the small-scale enterprises in these countries cannot afford to invest in expensive on-premises and cloud-based FSM software. Thus, enterprises are adopting open-source solutions, which requires no capital investment.

The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contains a comprehensive market and vendor landscape in addition to a SWOT analysis of the key vendors.
Note: Product cover images may vary from those shown
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  • Astea International
  • ClickSoftware
  • IFS
  • Oracle
  • SAP
  • ServiceMax
  • Comarch
  • CORESYSTEMS
  • FieldAware
  • Infor
  • Key2Act
  • Microsoft
  • MSI Data
  • Praxedo
  • Retriever Communications
  • ServicePower
  • ServiceTrade
  • Trimble Navigation
Note: Product cover images may vary from those shown
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Note: Product cover images may vary from those shown
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