Technology advances in data analytics, modeling, and the mining of unstructured data are changing the way consumers interact with products. Industry players are also changing the connected home user experience to provide a more satisfactory experience and create competitive differentiation.
This report assesses how market and technology advances are working together to transform the smart home user experience and how that transformation is affecting adoption, usage, and retention of the smart home. It also includes a five-year forecast of voice-controllable consumer device adoption.
Transforming the Smart Home User Experience draws on information and data from multiple sources including the following:
- Interviews with smart home platform, software, and device providers from multiple product categories including lighting, thermostats, consumer electronics, security cameras, and smart sensors as well as some of the enabling technology and software providers that includes machine vision, audio analytics, data analytics, natural language processing, and video analytics.
- Review of company product portfolios, financial reports, and other secondary research.
- Consumer surveys and forecasts.
Core Questions Answered
- How has the smart home UI/UX improved? Have the changes to the UI/UX been disruptive in any way?
- What do consumers want in a UI/UX? What is critical versus nice-to-have?
- How are companies changing the way they collect, model, analyze and use data to impact UX? How is data being used to improve the user experience?
- What is the impact of UI/UX changes on adoption and retention?
- What is the next frontier for UI/UX in the connected home?
1.0 Report Summary
1.1 Purpose of Report
1.2 Research Approach/Sources
1.3 Core Questions Answered
2.0 The User Experience
2.1 Purchase Process
2.2 Product Reliability
2.4 User Interface
2.4.1 Voice Recognition / Natural Language Interaction
2.5 UX Personalization and Customization
2.5.1 Customized Use Cases and Tools
2.5.2 Balancing Convenience, Control, and Autonomy
2.5.3 Maximizing Smart Home Functionality
2.6 Customer Support
2.7 Data Analytics: Simplifying the User Experience
3.0 UX Investment
4.0 Company Profiles
6.0 Implications and Recommendations
8.1 Image Sources
List of Figures:
Smart Home User Experience Components
Brand Consideration for Connected CE Products
Factors Considered by CE Purchasers Other Than Brand
Top Three Purchase Considerations for Connected CE Products
Technical Problems Experienced with Smart Home Devices
Inconvenience of Device Setup
Likelihood of Purchasing the Same Brand Again
Voice Control Continuum
Methods of Interaction with Devices and Services
Examples of Alexa Compatible Devices and Services
Communication Method Used Most Often on Most-Often Used Connected CE Device
Ideal Smart Thermostat Interfaces
Ideal Smart Lock Interfaces
UX Investment Decision Factors
Amazon Company Profile
Vivint Company Profile
Roku Company Profile
Control4 Company Profile
Apical Company Profile
Nuance Company Profile
Forecast of Consumer Device Unit Sales with Voice Control Capability
U.S. Forecast of Percent of Mobile Device Unit Sales with Voice Control Capability
U.S. Forecast of Percent of Connected CE Device Unit Sales with Voice Control Capability
U.S. Forecast of Percent of Smart Home Device Unit Sales with Voice Capability
- Audio Analytic
- Castle OS
- Comcast Xfinity
- Dizmo EyeTribe
- EVA Automation
- Icontrol Networks
- Lowe's Iris
- Nest Labs
- Samsung SmartThings
- Sling TV