Global IT Support Services - Procurement Market Intelligence Report 2016-2020

  • ID: 3987635
  • Report
  • Region: Global
  • 60 pages
  • TechNavio
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FEATURED COMPANIES

  • BT Global
  • Dell
  • IBM
  • Microsoft
  • Oracle
  • MORE
About IT Support Services

IT support services is a sub-category of IT services and involves optimization of IT-related operational activities of organizations via proactive monitoring, maintenance, protection, and provisioning of IT tools and applications.

The procurement specialist forecast the global IT support services market to grow at a CAGR of 2.11% during the period 2016-2020.

Covered in this report
The report covers the present scenario and the growth prospects of the global IT support services market for 2016-2020. The report contains a comprehensive market and supplier landscape in addition to a SWOT analysis of the key suppliers.

The market is divided into the following segments based on geography:
- Americas
- Europe
- APAC
- Middle East and Africa

The report, Global IT Support Services 2016-2020, has been prepared based on an in-depth market analysis with inputs from industry experts. The report covers the market landscape and its growth prospects over the coming years. The report also includes a discussion of the key suppliers operating in this market.

Key suppliers
- Microsoft
- IBM
- Dell
- Oracle
- BT Global

Market drivers
- Increased investment in IT infrastructure by governments
- For a full, detailed list, view the full report

Market challenges
- Rise in the usage of BYOD and BYOA
- For a full, detailed list, view the full report

Key questions answered in this report
- What will the market size be in 2020 and what will the growth rate be?
- What is driving this market?
- What are the challenges to market growth?
- Who are the key suppliers in this market space?
- What are the market opportunities and threats faced by the key suppliers?
- What are the strengths and weaknesses of the key suppliers?

You can request one free hour of our procurement specialist’s time when you purchase this market report. Details are provided within the report.
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Note: Product cover images may vary from those shown
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FEATURED COMPANIES

  • BT Global
  • Dell
  • IBM
  • Microsoft
  • Oracle
  • MORE
Part 1: SUMMARY
  • Research Objectives and Methodology
  • Category Definition
Part 2: CATEGORY AT A GLANCE
  • Market Overview
  • Preferred Procurement Models and Major Service Providers
  • Cost-saving Opportunities
  • Major Category Requirements
  • Major Procurement Pain Points
Part 3: MARKET INSIGHTS
  • Category Spend Analysis
  • Demand-Supply Shifts
  • Key Market Developments
  • Key Category Growth Drivers
  • Major Category Growth Constraints
  • Procurement Best Practices
  • History of Innovation
  • Key Current Technological Innovations
  • Major Regulatory Frameworks
  • Strategic Sustainability Practices
  • SWOT Analysis
  • PESTLE Analysis
Part 4: SUPPLY MARKET INSIGHTS
  • Supplier Operational Capability Matrix
  • Supplier Functional Capability Matrix
  • Key Clients
  • Supplier Cost Breakup
  • Supplier Positioning Matrix
  • Supplier Selection Criteria
Part 5: PRICING INSIGHTS
  • Pricing Models Snapshot
  • Pricing Models – Pros and Cons
  • Indicative Wages
  • Indicative Pricing
  • Category Negotiation Strategies
Part 6: CATEGORY ESSENTIALS
  • SLA Terms
  • Supplier Evaluation Criteria
  • Category Risk Analysis
  • Category Sourcing Evolution Matrix
Part 7: TOP FIVE SUPPLIERS
  • Microsoft
  • IBM
  • Dell
  • Oracle
  • BT Global
Part 8: APPENDIX
  • Glossary
  • About Us
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FEATURED COMPANIES

  • BT Global
  • Dell
  • IBM
  • Microsoft
  • Oracle
  • MORE
New procurement market intelligence report released: – Global IT Support Services 2016-2020

The author of the report recognizes the following companies as the key suppliers in the global IT support services market: Microsoft, IBM, Dell, Oracle, and BT Global.

Commenting on the report, a procurement specialist from the team said: “There is increased demand for IT support services due to growth in investments in IT infrastructure by SMEs across sectors such as e-commerce, particularly start-ups, such as Uber, whose entire business depends on IT infrastructure.”

Further, the report states that rapid advancements in technologies such as cloud computing, mobility, and analytical tools are posing a challenge for small-scale service providers in terms of adapting to these rapid changes.

The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contains a comprehensive market and supplier landscape in addition to a SWOT analysis of the key suppliers.
Note: Product cover images may vary from those shown
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  • Microsoft
  • IBM
  • Dell
  • Oracle
  • BT Global
Note: Product cover images may vary from those shown
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Note: Product cover images may vary from those shown
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