The Asia-Pacific Hosted IP Telephony and UCaaS Market, 2020

A Benchmarking System to Spark Companies to Action - Innovation that Fuels New Deal Flow and Growth Pipelines

The Asia-Pacific hosted Internet protocol (IP) telephony and unified communications-as-a-service (UCaaS) market is experiencing dynamic growth caused by a surge in demand for cloud-based communications platforms. As industries gradually evolve in the digital economy, enterprises are embracing UCaaS to capitalize on the benefits of cloud-based services.

The Asia-Pacific IP telephony and UCaaS market are characterized by high concentration in terms of solutions. Cisco and Microsoft lead the market as enterprise customers adopt these companies’ proven solutions, globally. However, the two technology pioneers are increasingly challenged by smaller, yet more innovative, next-generation services providers, including software-as-a-service (SaaS) and over-the-top (OTT) players. Further, the market is fragmented with several telecom operators across the region offering a variety of services, from cloud-based UC service bundles to business broadband.

Expansive geographic coverage, a comprehensive solutions portfolio, and improved user experience are key factors that enterprises consider when partnering with a UCaaS solutions provider. Other important factors include the provider having expertise in supporting an enterprise's seamless migration to the cloud, the capability to leverage robust cloud and integration services with flexible application programming interfaces (APIs), and the capacity to operate as a single-point provider.

The research indicates that IP telephony and UCaaS are becoming the main trends in business communications because they enable the integration of communications and collaboration tools into business applications. To tackle sophisticated requirements driven by different business and industry circumstances, fragmented market players will compete fiercely.

The Asia-Pacific Hosted IP Telephony and UCaaS market report features 8x8, ATT, BT, China Telecom, Cisco, Intrado, KT, Microsoft, NTT, Orange, PCCW, RingCentral, Singtel, Tata Communications, Telstra, Verizon, and Vodafone. While more than a dozen smaller service providers are penetrating the market gradually, the publisher has identified these 17 as the market powerhouses.

The report reveals the market positioning of companies in an industry using their Growth and Innovation scores as highlighted in the report methodology. The document presents competitive profiles on each of the companies in the report based on their strengths, opportunities, and a small discussion on their positioning. The publisher analyzes hundreds of companies in the industry and benchmarks them across 10 criteria on the report, where the leading companies in the industry are then positioned. Industry leaders on both the Growth and Innovation indices are recognized as best practice recipients.