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Organizational Crisis Communication

  • ID: 4031531
  • Book
  • 280 pages
  • SAGE Publications Ltd
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When a crisis breaks out, it’s not always just the organization that reacts - the news media, customers, employees, trade associations, politicians, activist groups, and PR experts may also respond.

This book offers a new and original perspective on crisis communication based on the theory of the Rhetorical Arena and the so-called multivocal approach. According to this approach, we gain a more dynamic and complex understanding of organizational crises if we focus not only on the communication produced by the organization but also take into account the many other voices who start communicating when a crisis breaks out.

It provides:
An in-depth overview of the five key dimensions of organizational crises, crisis management and crisis communication
A comprehensive introduction to the theory of the Rhetorical Arena and the multivocal approach to crisis communication, including some of the most important voices inside the arena
A series of important international case studies and case examples in each chapter.
Suitable for students studying crisis communication modules on corporate communication, public relations, and management and organization studies courses.

Please note that due to license restrictions we are unfortunately unable to ship this product to North America, South America or Australia
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Foreword by W. Timothy Coombs

General Introduction

PART I: KEY DIMENSIONS OF ORGANIZATIONAL CRISES, CRISIS MANAGEMENT AND CRISIS COMMUNICATION

Chapter 1: Living in a Crisis Society

Chapter 2: What Is a Crisis? Definitions and Typologies

Chapter 3: Crisis Management (I) General Perspectives: From Anticipation to Resilience

Chapter 4: Crisis Management (II): Staged Approaches - Before, During, and After Crisis

Chapter 5: Crisis Communication (I): Rhetorical and Text-oriented Approaches

Chapter 6. Crisis Communication (II): Strategic and Context-oriented Approaches

Chapter 7: Crisis Communication Across Cultures

PART II: INSIDE THE RHETORICAL ARENA

Chapter 8: The Rhetorical Arena: A New Theoretical Framework

Chapter 9: Consumers and Citizens: Emotions and Social Media

Chapter 10: News Media: Mediatization and Crisis Journalism

Chapter 11: Intermediaries: Trade Associations

Chapter 12: Managers and Employees: Inside the Organization

Epilogue: The Future of Organizational Crisis Communication: Agendas for Research, Education, and Practice
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Finn Frandsen - Aarhus University, Denmark
Winni Johansen - Aarhus University
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