+353-1-416-8900REST OF WORLD
+44-20-3973-8888REST OF WORLD
1-917-300-0470EAST COAST U.S
1-800-526-8630U.S. (TOLL FREE)

PRINTER FRIENDLY

Win-Back Strategies for Unsatisfied Customers - Webinar

  • ID: 4033265
  • Webinar
  • March 2017
  • 60 Minutes
  • Lorman Business Center, Inc.
1 of 4
An unsatisfied customer is an opportunity waiting to happen. Discover how to alter the customer’s long term perception and buying behavior.

While loyal customers are the most profitable, turning an unsatisfied customer into a loyal one is most rewarding. This topic will explain the how-to’s of developing win-back strategies for unsatisfied customers and practical initiatives your company should seriously consider undertaking.
Note: Product cover images may vary from those shown
2 of 4
A Win-Back Strategy Is and Why It Is Important

Why Developing a Customer Journey Map Is a Critical Step to Understand How to Communicate With Unsatisfied Customers

The Role of Customer Profitability and Lifetime Value Analysis on Win-Back Strategies

Practical Recommendations and Solutions to Develop Your Own Win-Back Strategy Initiative
Note: Product cover images may vary from those shown
3 of 4

Loading
LOADING...

4 of 4
Art Hall, Alvarez & Marsal
Note: Product cover images may vary from those shown
5 of 4
This webinar is designed for customer service managers and representatives, account managers, operations managers, credit and billing representatives, receptionists, technical and support representatives.
Note: Product cover images may vary from those shown
Adroll
adroll