Global Clientless Remote Support Software Market 2017-2021

  • ID: 4039625
  • Report
  • Region: Global
  • 64 pages
  • TechNavio
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FEATURED COMPANIES

  • Apache Guacamole
  • Bomgar
  • Cisco Systems
  • Citrix Systems
  • LogMeIn
  • NTRglobal
  • MORE
About Clientless Remote Support Software

Many helpdesks, customer care centers, IT departments, and service providers worldwide use clientless remote support software to help customers and employees in distant locations, who are using desktops, laptops, and mobile devices. Clientless remote support software helps the support team to connect to remote machines through sharing screens and thereby controlling the device. Growing speed of Internet connection worldwide and the need for cost-effective solutions for issues, such as expensive desktop accessibility, have increased the demand for clientless remote support software.

The analysts forecast the global clientless remote support software market to grow at a CAGR of 15.21% during the period 2017-2021.

Covered in this report

The report covers the present scenario and the growth prospects of the global clientless remote support software market for 2017-2021. To calculate the market size, the report considers the revenue generated from the sales of clientless remote support software.

The market is divided into the following segments based on geography:

- Americas
- APAC
- EMEA

The report, Global Clientless Remote Support Software Market 2017-2021, has been prepared based on an in-depth market analysis with inputs from industry experts. The report covers the market landscape and its growth prospects over the coming years. The report also includes a discussion of the key vendors operating in this market.

Key vendors
- Bomgar
- Cisco Systems
- Citrix Systems
- LogMeIn
- TeamViewer

Other prominent vendors
- NTRglobal
- Rsupport
- Apache Guacamole

Market drivers
- Increased adoption of mobility in clientless remote support
- For a full, detailed list, view the full report

Market challenges
- Increasing features of clientless remote support software
- For a full, detailed list, view the full report

Market trends
- Security concerns regarding clientless remote support software
- For a full, detailed list, view the full report

Key questions answered in this report
- What will the market size be in 2021 and what will the growth rate be?
- What are the key market trends?
- What is driving this market?
- What are the challenges to market growth?
- Who are the key vendors in this market space?
- What are the market opportunities and threats faced by the key vendors?
- What are the strengths and weaknesses of the key vendors?

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Note: Product cover images may vary from those shown
2 of 5

FEATURED COMPANIES

  • Apache Guacamole
  • Bomgar
  • Cisco Systems
  • Citrix Systems
  • LogMeIn
  • NTRglobal
  • MORE
Part 01: Executive summary

Part 02: Scope of the report
  • Clientless remote support software
  • Market overview
  • Estimation of market
  • Segmentation
  • Vendors
  • Summation errors
  • Top-vendor offerings
Part 03: Market research methodology
  • Research methodology
  • Economic indicators
Part 04: Introduction
  • Key market highlights
Part 05: Market landscape
  • Market size and forecast
Part 06: Benefits of the clientless remote support software

Part 07: Market segmentation by end-users
  • Market overview
  • External support
  • Internal support
Part 08: Geographical segmentation
  • Overview
  • Americas
  • EMEA
  • APAC
Part 09: Market drivers
  • Increased adoption of mobility in clientless remote support
  • Rise of IoT devices for exchanging data over Internet
  • Need for quick fixing because of rise in BYOD policies
Part 10: Impact of drivers

Part 11: Market challenges
  • Security concerns regarding clientless remote support software
  • Low awareness and skepticism about the software
  • System integration and interoperability issues
Part 12: Impact of drivers and challenges

Part 13: Market trends
  • Increasing number of M&A
  • Growing adoption of BYOD
  • Increasing features of clientless remote support software
Part 14: Impact of trends
  • Impact of trends
Part 15: Buying criteria
  • Buying criteria
  • Usability
  • Security
  • Deployment
  • Functionality
Part 16: Five forces analysis
  • Five forces analysis
Part 17: Vendor landscape
  • Competitive scenario
  • Bomgar
  • Cisco Systems
  • Citrix Systems
  • LogMeIn
  • TeamViewer
  • Other prominent vendors
Part 18: Appendix
  • List of abbreviations
Part 19: Assumptions

Part 20: About the Author

List of Exhibits

Exhibit 01: Global clientless remote support software market: Overview
Exhibit 02: Regions covered
Exhibit 03: Product offerings
Exhibit 04: Global clientless remote support software market 2016-2021 ($ millions)
Exhibit 05: Revenue growth of LogMeIn in 2016 compared with 2015
Exhibit 06: Benefits of the clientless remote support software
Exhibit 07: Global clientless remote support software by end-user 2016
Exhibit 08: Global clientless remote support software by end-user: CAGR comparison 2016-2021
Exhibit 09: Global clientless remote support software by external support 2016-2021 ($ millions)
Exhibit 10: Global clientless remote support software by internal support 2016-2021 ($ millions)
Exhibit 11: Global clientless remote support software market by geography 2016
Exhibit 12: Global clientless remote support software market by geography: CAGR comparison 2016-2021
Exhibit 13: Global clientless remote support software market by geography 2016-2021
Exhibit 14: Clientless remote support software market in Americas 2016-2021 ($ millions)
Exhibit 15: Clientless remote support software market in EMEA 2016-2021 ($ millions)
Exhibit 16: Clientless remote support software market in APAC 2016-2021 ($ millions)
Exhibit 17: Impact of drivers
Exhibit 18: Impact of drivers and challenges
Exhibit 19: Global clientless remote support software market: Major acquisitions 2015-2016
Exhibit 20: Impact of trends
Exhibit 21: Buying criteria for clientless remote support software
Exhibit 22: Five forces analysis
Exhibit 23: Competitive differentiators for vendors
Exhibit 24: Cisco Systems: Revenue generation 2012-2016 ($ millions)
Exhibit 25: Cisco Systems: Revenue generation by geography 2016
Exhibit 26: Cisco Systems: Revenue by product category and service 2016
Exhibit 27: Cisco Systems: Major acquisitions
Exhibit 28: Citrix Systems by product segmentation
Exhibit 29: Citrix Systems: Revenue generation by product segments 2015
Exhibit 30: Citrix Systems: Revenue generation by product sub-segments 2015
Exhibit 31: Citrix Systems: Revenue in enterprise and service provider segment by geography 2015
Exhibit 32: Citrix Systems: Revenue in mobility apps segment by geography 2015
Exhibit 33: Citrix Systems: Net revenue by product mix 2015
Exhibit 34: Other prominent vendors
Exhibit 35: Assumptions
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FEATURED COMPANIES

  • Apache Guacamole
  • Bomgar
  • Cisco Systems
  • Citrix Systems
  • LogMeIn
  • NTRglobal
  • MORE
New Report Released: - Global Clientless Remote Support Software Market 2017-2021

The author of the report recognizes the following companies as the key players in the global clientless remote support software market: Bomgar, Cisco Systems, Citrix Systems, LogMeIn, and TeamViewer

Other Prominent Vendors in the market are: NTRglobal, Rsupport, and Apache Guacamole

Commenting on the report, an analyst from the research team said: “One of the key trends observed in the market is the increasing number of M&A in the market. Since the market is highly fragmented with the presence of numerous small vendors mostly operating in the niche markets, there is scope for M&A. Since the niche market players have superior technology, the most favored way for large vendors to enter the market is through the acquisition of these niche players. In July 2016, LogMeIn merged with Citrix Systems’ GoTo family of products.”

According to the report, enterprises have enabled remote connectivity using network and security infrastructure. Technologies, such as VPN, played a major role in enabling devices, such as laptops, and have become leading players in connectivity. Smaller devices, such as smartphones and tablets, have become more powerful than basic laptops and have better user interfaces. The built-in support for wireless connectivity, such as Wi-Fi, in these devices has made them a preferred choice among employees. The growth of mobile devices in the clientless remote support software market has made the vendors develop applications specific to mobile OS such as Bomgar InSight.

Further, the report states that SMEs realize that a cyberattack that occurs in a clientless remote support model could negatively impact business reputation, and hence, only a few SMEs are ready to invest in the clientless remote support systems. SMEs account for most of the major manufacturing companies in APAC. This is a huge untapped market for the clientless remote support software. Some of the SMEs are implementing hardware model of the clientless remote support software. In this model, the vendor provides the remote support solution as a device that could be installed in the data center of the company. End-users are not aware of the fact that without the installation of software on a server, the support system could be implemented staying within the limits of a fire wall. Hence, more end-users are yet to shift to this system due to the lack of knowledge and skepticism about the system.

The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contains a comprehensive market and vendor landscape in addition to a SWOT analysis of the key vendors.
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  • Bomgar
  • Cisco Systems
  • Citrix Systems
  • LogMeIn
  • TeamViewer
  • NTRglobal
  • Rsupport
  • Apache Guacamole
Note: Product cover images may vary from those shown
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Note: Product cover images may vary from those shown
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