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By 45 days after a new employee begins their job, 20% quit! By 7 months, 50% have quit. Forty six percent of new hires fail within 18 months, and only 19% achieve success. The exodus of these new hires costs the employer approximately 20% of each employee’s salary. Considering the percentage of employees who never engage with their new job - the costs are enormous. If those employees engaged, research shows that the stock value will have higher earnings per share, and the business will experience 22% higher profitability, 21% higher productivity, 10% higher customer engagement, 25% to 65% lower turnover, 37% lower absenteeism, 28% lower shrinkage (theft), and 48% fewer staff safety incidents.
Whether you call it Onboarding, Induction, Enculturation, or New Employee Orientation (NEO), the process used to welcome, train, and engage your new employees while capturing their excitement of a new job and reducing their new job jitters, is critical to their success. NEO is not a one day event, but rather a process that begins after their acceptance of the job offer and extends through the first year of their employment. Studies show that the new arrival's primary concerns are three things - my job, my boss, and my coworkers.
Dealing with new employee jitters and uncertainties is a high priority in orientation programs. How long this mental mayhem lasts may depend a great deal on employee orientation. It is estimated that 50% to 60% of new hires quit within the first seven months of their employment! It’s been said that new hires have about 90 days to “prove” themselves in their new workplace. According to the Society of Human
Resources Management (SHRM), 500,000 Fortune 500 managers change jobs every year while, overall, managers change jobs every 2 – 4 years. Non-management employees may change jobs even more frequently.
The process of orienting new employees to their new position, their new work environment, and their new colleagues takes time and if not done effectively, the new hire leaves and goes elsewhere. Onboarding is the process that welcomes and integrates the new hire into their new position and workplace so they become engaged and committed to their role in assisti ng the organization in reaching its mission. Onboarding is a strategy and a process that extends well beyond the first day on the job. It is a critical process to get the new hire off and running in their new environment, their new position, and with new colleagues enabling them to enjoy their work and their employer. Onboarding needs to include fun activities, using “buddies” to streamline the new hire’s experience, beginning from the point of the job offer. It is one of the most important elements an employer should invest in.
- To describe new-hire web-based onboarding portals
- To identify HR, the supervisor, and the Buddy’s roles in welcoming and training the new employee from pre-1st day through the first year of employment
- To discuss the new employee’s role in her or his orientation
- To differentiate between the orientation to the organization and the orientation to the department
- To assess, design, and develop, implement, and evaluate your organization and department’s NEO strategy
- To discuss importance of Checklists for what to accomplish the first day, first week, first
- month, and the first 90 days
- To list suggested lists and topics for the onboarding portal
- To examine onboarding portal systems
- Top Tips on how to select and utilize a Buddy
- Orientation Evaluation forms for the new hire, HR, the buddy, and management
- Tips on the manager-new hire “expect ations” discussion
Dr Susan Strauss,
Workplace and Education Harassment & Bullying Consultant ,
Dr. Susan Strauss is a national and international speaker, trainer, consultant and a recognized expert investigator on workplace and school harassment and bullying. She conducts harassment and bullying investigations and functions as an expert witness in harassment and bullying lawsuits. Her clients are from business, education, healthcare, law, and government organizations from both the public and private sector.
Dr. Strauss also provides organizational, management, and employee development by conducting training, coaching, and facilitating workshops. She has been the Director of Training and Development and consults with a variety of organizations and industries, both large and small. Susan has also been the director of Wellness and has consulted with organizations to help them design, develop, implement and evaluate their Wellness programs.
Susan has a doctorate in organizational leadership. She is a registered nurse, has a bachelor’s degree in psychology and counselling, a master’s degree in community health, and professional certificate in training and development. She has been involved in the harassment and bullying arena since 1985.