"Carrier Wi-Fi strategies should include fit-for-purpose service assurance solutions to ensure superior service quality and to support key customer touchpoints and VoWiFi."
Communications service providers (CSPs) should focus on real-time monitoring of key customer touchpoints and services such as VoWiFi so that remediation actions can be swift. To alleviate interference issues and improve indoor coverage, CSPs should use insights generated from service assurance systems to fine-tune the Wi-Fi network parameters.
This report provides:
- a discussion on the customer experience challenges that are created when Wi-Fi is introduced
- key service assurance considerations for carrier Wi-Fi
- recommendations for CSPs and vendors.