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Indonesia Contact Center Applications Market - 2015

  • ID: 4090917
  • Report
  • February 2017
  • Region: Indonesia
  • 34 Pages
  • Frost & Sullivan
Digital Convenience has Created Opportunities for Multi-channel Customer Interaction


  • Alcatel-Lucent
  • Bridgetec
  • Fujitsu
  • Interact
  • Nexus
  • Spectra
  • MORE

The Indonesian contact center applications market size is estimated to grow from $18.0 million in 2015 to $24.3 million by 2022, at a Compound Annual Growth Rate (CAGR) of 4.4%.

The research service covers the contact center applications market in Indonesia based on 6 application segments including Inbound Contact Routing (ICR), Interactive Voice Response (IVR), Outbound Dialer (OBD), Quality Monitoring (QM), Workforce Management (WFM) and analytics applications. The base year is 2015, forecasts are provided by application as well as by vertical segment and horizontal segment adoption for the years 2016 to 2022.

Research Scope:

  • Market trends (market conditions, technology trends, pricing trends)
  • Country trends
  • Revenue forecast by solutions, applications, and technologies
  • Analysis and highlights by verticals and horizontals (trends are also identified based on technology adoption across different industry sectors as well as by the size of the contact centers)

Market Engineering Measurements are provided for the year of 2015. Market stage, market revenue of 2015, market size at the end of forecast period, base year market growth rate, CAGR, market saturation, price range, price sensitivity, and market concentration are provided.

The study presents the market size and market share by application and country. Strategies, growth analysis, competitive landscape, and future focus are discussed for the major contact center application vendors.

Key Questions This Study Will Answer:

  • Is the market growing, declining, or reaching saturation? How long will it continue to grow and at what rate? What are the key growth regions in the short and long terms?
  • What are the driving and restraining factors that will shape the future of this market? What initiatives have the ecosystem participants introduced to take advantage of market conditions?
  • What is the current competitive landscape? How is it expected to evolve in the future? How are ecosystem participants gearing up for the future?
  • How will the market change over time? Will there be a shift in the business model/pricing strategy?
  • Which segment(s) will drive future adoption? What are some of the vertical-specific trends?
  • Do the products and services offered meet customer needs or is additional development required?
Note: Product cover images may vary from those shown


  • Alcatel-Lucent
  • Bridgetec
  • Fujitsu
  • Interact
  • Nexus
  • Spectra
  • MORE
1. Executive Summary
  • Executive Summary - Market Engineering Measurements
2. Market Definitions and Research Methodology
  • Market Overview
  • Research Methodology
  • Market Overview - Definitions
3. Forecasts and Trends
  • Indonesia Market - Market Engineering Measurements
  • Indonesia Market - Percent Revenue Breakdown by Application
  • Indonesia Market Overview - Key Trends
  • Indonesia Market - Revenue Forecast
  • Indonesia Market - Revenue Forecast Discussion
  • Indonesia Market Highlights by Application
  • Indonesia Market Highlights by Application Discussion
  • Indonesia Market Highlights by Horizontal and Vertical
4. Market Share and Competitive Analysis
  • Indonesia Market - Vendor Market Share
  • Indonesia Market - Vendor Market Share by Application
  • Indonesia Market - Competitive Highlights
  • Legal Disclaimer
5. Appendix
  • Market Engineering Methodology
  • Appendix - Other Participants in Indonesia
  • Partial List of Companies Interviewed
Note: Product cover images may vary from those shown
  • Alcatel-Lucent
  • Altigen
  • Altitude
  • Artsoft
  • Aspect Software
  • Avaya
  • Bridgetec
  • Callray
  • Cisco Systems
  • Convergys
  • eGain
  • Enghouse Interactive
  • Ericsson
  • Fujitsu
  • Genesys
  • Grandsys
  • Hanmec
  • Huawei
  • Infobird
  • Infotalk
  • Interact
  • Interactive Intelligence
  • Inticube
  • Jiaxun
  • MPC
  • NEC
  • Neocas
  • Nexus
  • NICE Systems
  • Nuance Communications
  • Oki Electric
  • P&W Solutions
  • Parsec
  • Samsung (Seoul Commtech)Unify
  • SinoVoice
  • Spectra
  • Synway
  • Syswill
  • Talisma
  • Todentsu
  • Verint Systems
  • Voiceware
  • West Interactive
  • Zinglabs
  • ZTE
  • and more...
Note: Product cover images may vary from those shown