Asia-Pacific Contact Center Applications Market, 2015

  • ID: 4090937
  • Report
  • Region: Asia Pacific
  • 309 pages
  • Frost & Sullivan
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Growth Stumbles as Global Economic Uncertainty Prevails

FEATURED COMPANIES

  • Alcatel-Lucent
  • Callray
  • Genesys
  • Interactive Intelligence
  • NICE Systems
  • Synway
  • MORE

The Asia-Pacific (APAC) contact center applications market size is estimated to grow from $655.4 million in 2015 to $790.9 million by 2022, at a Compound Annual Growth Rate (CAGR) of 2.7%. The research service covers the contact center applications market across 14 countries (Australia, China, Hong Kong, India, Indonesia, Japan, Malaysia, New Zealand, The Philippines, Singapore, South Korea, Taiwan, Thailand, and Vietnam) in the Asia-Pacific region based on 6 application segments including Inbound Contact Routing (ICR), Interactive Voice Response (IVR), Outbound Dialer (OBD), Quality Monitoring (QM), Workforce Management (WFM) and analytics applications. The base year is 2015, forecasts are provided by application as well as by vertical segment and horizontal segment adoption for the years 2016 to 2022.

Research Scope:

  • Market trends (market conditions, technology trends, pricing trends)
  • Regional trends (Australia, China, Hong Kong, India, Indonesia, Japan, Malaysia, New Zealand, The Philippines, Singapore, South Korea, Taiwan, Thailand, and Vietnam)
  • Revenue forecast by solutions, applications, and technologies
  • Analysis and highlights by verticals and horizontals (trends are also identified based on technology adoption across different industry sectors as well as by the size of the contact centers) Market Engineering Measurements are provided for the year of 2015. Market stage, market revenue of 2015, market size at the end of forecast period, base year market growth rate, CAGR, market saturation, price range, price sensitivity, and market concentration are provided. The study presents the market size and market share by application and country. Strategies, growth analysis, competitive landscape, and future focus are discussed for major contact center application vendors (Alcatel-Lucent, Altigen, Altitude, Artsoft, Aspect Software, Avaya, Bridgetec, Callray, Cisco Systems, Convergys, eGain, Enghouse Interactive, Ericsson, Fujitsu, Genesys, Grandsys, Hanmec, Huawei, Infobird, Infotalk, Interact, Interactive Intelligence, Inticube, Jiaxun, MPC, NEC, Neocas, Nexus, NICE Systems, Nuance Communications, Oki Electric, P&W Solutions, Parsec, Samsung (Seoul Commtech)Unify, SinoVoice, Spectra, Synway, Syswill, Talisma, Todentsu, Verint Systems, Voiceware, West Interactive, Zinglabs, ZTE, and so on).

Key Questions This Study Will Answer:

  • Is the market growing, declining, or reaching saturation? How long will it continue to grow and at what rate? What are the key growth regions in the short and long terms?
  • What are the driving and restraining factors that will shape the future of this market? What initiatives have the ecosystem participants introduced to take advantage of market conditions?
  • What is the current competitive landscape? How is it expected to evolve in the future? How are ecosystem participants gearing up for the future?
  • How will the market change over time? Will there be a shift in the business model/pricing strategy?
  • Which segment(s) will drive future adoption? What are some of the vertical-specific trends?
  • Do the products and services offered meet customer needs or is additional development required?
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FEATURED COMPANIES

  • Alcatel-Lucent
  • Callray
  • Genesys
  • Interactive Intelligence
  • NICE Systems
  • Synway
  • MORE
1. Executive Summary
  • Executive Summary—Market Engineering Measurements
  • Executive Summary—CEO’s Perspective
2. Market Definitions and Research Methodology
  • Market Overview
  • Research Methodology
  • Geographical Coverage
  • Market Overview—Definitions
  • Market Overview—Key Questions this Study will Answer
3. Drivers and Restraints—Asia-Pacific Contact Center Applications Market
  • Drivers and Restraints—Asia-Pacific Contact Center Applications Market
  • Market Drivers
  • Drivers Explained
  • Market Restraints
  • Restraints Explained
4. Forecasts and Trends—Asia-Pacific Contact Center Applications Market
  • Market Engineering Measurements
  • Market Overview—Market Trends
  • Market Overview—Technology Trends
  • Market Overview—Price Trends
  • Percent Revenue Breakdown by Application
  • Forecast Assumptions
  • Revenue Forecast
  • Revenue Forecast Discussion
  • Market Highlights by Country
  • Market Highlights by Application
  • Market Highlights Discussion
  • Market Highlights by Horizontal and Vertical
5. Market Share and Competitive Analysis— Asia-Pacific Contact Center Applications Market
  • Vendor Market Share
  • Vendor Market Share by Application
6. Australia Contact Center Applications Market, 2015
  • Australia Contact Center Applications Market, 2015
  • Australia Market—Market Engineering Measurements
  • Australia Market—Percent Revenue Breakdown by Application
  • Australia Market Overview—Key Trends
  • Australia Market—Revenue Forecast
  • Australia Market—Revenue Forecast Discussion
  • Australia Market Highlights by Application
  • Australia Market Highlights by Application Discussion
  • Australia Market Highlights by Horizontal and Vertical
7. Market Share and Competitive Analysis—Australia
  • Australia Market—Vendor Market Share
  • Australia Market—Vendor Market Share by Application
  • Australia Market—Competitive Highlights
8. China’s Contact Center Applications Market, 2015
  • China Market—Market Engineering Measurements
  • China Market—Percent Revenue Breakdown by Application
  • China Market Overview—Key Trends
  • China Market—Revenue Forecast
  • China Market—Revenue Forecast Discussion
  • China Market Highlights by Application
  • China Market Highlights by Application Discussion
  • China Market Highlights by Horizontal and Vertical
9. Market Share and Competitive Analysis—China
  • China Market—Vendor Market Share
  • China Market—Vendor Market Share by Application
  • China Market—Competitive Highlights
10. Hong Kong’s Contact Center Applications Market, 2015
  • Hong Kong’s Contact Center Applications Market, 2015
  • Hong Kong Market—Market Engineering Measurements
  • Hong Kong Market—Percent Revenue Breakdown by Application
  • Hong Kong Market Overview—Key Trends
  • Hong Kong Market—Revenue Forecast
  • Hong Kong Market—Revenue Forecast Discussion
  • Hong Kong Market Highlights by Application
  • Hong Kong Market Highlights by Application Discussion
  • Hong Kong Market Highlights by Horizontal and Vertical
11. Market Share and Competitive Analysis—Hong Kong
  • Hong Kong Market—Vendor Market Share
  • Hong Kong Market—Vendor Market Share by Application
  • Hong Kong Market—Competitive Highlights
12. India’s Contact Center Applications Market, 2015
  • India Market—Market Engineering Measurements
  • India Market—Percent Revenue Breakdown by Application
  • India Market Overview—Key Trends
  • India Market—Revenue Forecast
  • India Market—Revenue Forecast Discussion
  • India Market Highlights by Application
  • India Market Highlights by Application Discussion
  • India Market Highlights by Horizontal and Vertical
13. Market Share and Competitive Analysis—India
  • Market Share and Competitive Analysis—India
  • India Market—Vendor Market Share
  • India Market—Vendor Market Share by Application
  • India Market—Competitive Highlights
14. Indonesia’s Contact Center Applications Market, 2015
  • Indonesia Market—Market Engineering Measurements
  • Indonesia Market—Percent Revenue Breakdown by Application
  • Indonesia Market Overview—Key Trends
  • Indonesia Market—Revenue Forecast
  • Indonesia Market—Revenue Forecast Discussion
  • Indonesia Market Highlights by Application
  • Indonesia Market Highlights by Application Discussion
  • Indonesia Market Highlights by Horizontal and Vertical
15. Market Share and Competitive Analysis—Indonesia
  • Indonesia Market—Vendor Market Share
  • Indonesia Market—Vendor Market Share by Application
  • Indonesia Market—Competitive Highlights
16. Japan’s Contact Center Applications Market, 2015
  • Japan Market—Market Engineering Measurements
  • Japan Market—Percent Revenue Breakdown by Application
  • Japan Market Overview—Key Trends
  • Japan Market—Revenue Forecast
  • Japan Market—Revenue Forecast Discussion
  • Japan Market Highlights by Application
  • Japan Market Highlights by Application Discussion
  • Japan Market Highlights by Horizontal and Vertical
17. Market Share and Competitive Analysis—Japan
  • Japan Market—Vendor Market Share
  • Japan Market—Vendor Market Share by Application
  • Japan Market—Competitive Highlights
18. Malaysia’s Contact Center Applications Market, 2015
  • Malaysia Market—Market Engineering Measurements
  • Malaysia Market—Percent Revenue Breakdown by Application
  • Malaysia Market Overview—Key Trends
  • Malaysia Market—Revenue Forecast
  • Malaysia Market—Revenue Forecast Discussion
  • Malaysia Market Highlights by Application
  • Malaysia Market Highlights by Application Discussion
  • Malaysia Market Highlights by Horizontal and Vertical
19. Market Share and Competitive Analysis—Malaysia
  • Malaysia Market—Vendor Market Share
  • Malaysia Market—Vendor Market Share by Application
  • Malaysia Market—Competitive Highlights
20. New Zealand’s Contact Center Applications Market, 2015
  • New Zealand Market—Market Engineering Measurements
  • New Zealand Market—Percent Revenue Breakdown by Application
  • New Zealand Market Overview—Key Trends
  • New Zealand Market—Revenue Forecast
  • New Zealand Market—Revenue Forecast Discussion
  • New Zealand Market Highlights by Application
  • New Zealand Market Highlights by Application Discussion
  • New Zealand Market Highlights by Horizontal and Vertical
21. Market Share and Competitive Analysis—New Zealand
  • New Zealand Market—Vendor Market Share
  • New Zealand Market—Vendor Market Share by Application
  • New Zealand Market—Competitive Highlights
22. The Philippines’ Contact Center Applications Market, 2015
  • The Philippines Market—Market Engineering Measurements
  • The Philippines Market—Percent Revenue Breakdown by Application
  • The Philippines Market Overview—Key Trends
  • The Philippines Market—Revenue Forecast
  • The Philippines Market—Revenue Forecast Discussion
  • The Philippines Market Highlights by Application
  • The Philippines Market Highlights by Application Discussion
  • The Philippines Market Highlights by Horizontal and Vertical
23. Market Share and Competitive Analysis—The Philippines
  • The Philippines Market—Vendor Market Share
  • The Philippines Market—Vendor Market Share by Application
  • The Philippines Market—Competitive Highlights
24. Singapore’s Contact Center Applications Market, 2015
  • Singapore Market—Market Engineering Measurements
  • Singapore Market—Percent Revenue Breakdown by Application
  • Singapore Market Overview—Key Trends
  • Singapore Market—Revenue Forecast
  • Singapore Market—Revenue Forecast Discussion
  • Singapore Market Highlights by Application
  • Singapore Market Highlights by Application Discussion
  • Singapore Market Highlights by Horizontal and Vertical
25. Market Share and Competitive Analysis—Singapore
  • Singapore Market—Vendor Market Share
  • Singapore Market—Vendor Market Share by Application
  • Singapore Market—Competitive Highlights
26. South Korea’s Contact Center Applications Market, 2015
  • South Korea Market—Market Engineering Measurements
  • South Korea Market—Percent Revenue Breakdown by Application
  • South Korea Market Overview—Key Trends
  • South Korea Market—Revenue Forecast
  • South Korea Market—Revenue Forecast Discussion
  • South Korea Market Highlights by Application
  • South Korea Market Highlights by Application Discussion
  • South Korea Market Highlights by Horizontal and Vertical
27. Market Share and Competitive Analysis—South Korea
  • South Korea Market—Vendor Market Share
  • South Korea Market—Vendor Market Share by Application
  • South Korea Market—Competitive Highlights
28. Taiwan’s Contact Center Applications Market, 2015
  • Taiwan Market—Market Engineering Measurements
  • Taiwan Market—Percent Revenue Breakdown by Application
  • Taiwan Market Overview—Key Trends
  • Taiwan Market—Revenue Forecast
  • Taiwan Market—Revenue Forecast Discussion
  • Taiwan Market Highlights by Application
  • Taiwan Market Highlights by Application Discussion
  • Taiwan Market Highlights by Horizontal and Vertical
29. Market Share and Competitive Analysis—Taiwan
  • Taiwan Market—Vendor Market Share
  • Taiwan Market—Vendor Market Share by Application
  • Taiwan Market—Competitive Highlights
30. Thailand’s Contact Center Applications Market, 2015
  • Taiwan Market—Market Engineering Measurements
  • Thailand Market—Percent Revenue Breakdown by Application
  • Thailand Market Overview—Key Trends
  • Thailand Market—Revenue Forecast
  • Thailand Market—Revenue Forecast Discussion
  • Thailand Market Highlights by Application
  • Thailand Market Highlights by Application Discussion
  • Thailand Market Highlights by Horizontal and Vertical
31. Market Share and Competitive Analysis—Thailand
  • Thailand Market—Vendor Market Share
  • Thailand Market—Vendor Market Share by Application
  • Thailand Market—Competitive Highlights
32. Vietnam’s Contact Center Applications Market, 2015
  • Vietnam Market—Market Engineering Measurements
  • Vietnam Market—Percent Revenue Breakdown by Application
  • Vietnam Market Overview—Key Trends
  • Vietnam Market—Revenue Forecast
  • Vietnam Market—Revenue Forecast Discussion
  • Vietnam Market Highlights by Application
  • Vietnam Market Highlights by Application Discussion
  • Vietnam Market Highlights by Horizontal and Vertical
33. Market Share and Competitive Analysis—Vietnam
  • Vietnam Market—Vendor Market Share
  • Vietnam Market—Vendor Market Share by Application
  • Vietnam Market—Competitive Highlights
34. The Last Word
  • The Last Word
  • The Last Word—3 Big Predictions
35. Appendix
  • Market Engineering Methodology
  • Appendix—Other Participants in Asia-Pacific
  • Appendix—Other Participants in Australia
  • Appendix—Other Participants in China
  • Appendix—Other Participants in Hong Kong
  • Appendix—Other Participants in India
  • Appendix—Other Participants in Indonesia
  • Appendix—Other Participants in Japan
  • Appendix—Other Participants in Malaysia
  • Appendix—Other Participants in New Zealand
  • Appendix—Other Participants in The Philippines
  • Appendix—Other Participants in Singapore
  • Appendix—Other Participants in South Korea
  • Appendix—Other Participants in Taiwan
  • Appendix—Other Participants in Thailand
  • Appendix—Other Participants in Vietnam
  • Partial List of Companies Interviewed
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  • Alcatel-Lucent
  • Altigen
  • Altitude
  • Artsoft
  • Aspect Software
  • Avaya
  • Bridgetec
  • Callray
  • Cisco Systems
  • Convergys
  • eGain
  • Enghouse Interactive
  • Ericsson
  • Fujitsu
  • Genesys
  • Grandsys
  • Hanmec
  • Huawei
  • Infobird
  • Infotalk
  • Interact
  • Interactive Intelligence
  • Inticube
  • Jiaxun
  • MPC
  • NEC
  • Neocas
  • Nexus
  • NICE Systems
  • Nuance Communications
  • Oki Electric
  • P&W Solutions
  • Parsec
  • Samsung (Seoul Commtech)Unify
  • SinoVoice
  • Spectra
  • Synway
  • Syswill
  • Talisma
  • Todentsu
  • Verint Systems
  • Voiceware
  • West Interactive
  • Zinglabs
  • ZTE
Note: Product cover images may vary from those shown
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Note: Product cover images may vary from those shown
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