Blueprint Snapshot: RPA Providers - Product Image

Blueprint Snapshot: RPA Providers

  • ID: 4110033
  • Report
  • 14 pages
  • HfS Research
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FEATURED COMPANIES

  • AntWorks
  • Blue Prism
  • NICE
  • OpenConnect
  • Redwood
  • Uipath
  • MORE
In the 2017 RPA Blueprint Snapshot, we cover the innovation in service delivery with a focus on RPA, Cognitive Computing, and AI. The aim is to drive a more holistic understanding of automation at large and RPA in particular, and to understand how providers are driving RPA across a diverse set of use case and into new scenarios such as Application Management.

The pace of change and innovation ever since Research collaborated with Blue Prism to coin the phrase and concept of Robotic Process Automation (RPA) back in 2012, has been nothing short of astounding. In the early days of the market development, the communication focused on RPA as a turn-key solution, being non-intrusive, low risk and (more or less guaranteed) short-term cost savings. While simplistic and largely unrealistic, one can’t blame the tool providers for this stance as the large service providers and BPOs generate most of their revenues with costly system integration to overcome media and process breaks as well as with labor arbitrage.

Within three years the emphasis has changed from guaranteed short term cost take out on a client specific, sub-process level to increasingly emphasizing an end-to-end process point of view with a focus on the transformation of processes and service delivery. Having taken stock of the broader RPA market dynamics and the capabilities of service providers in our 2016 RPA Premier League Table, this Blueprint Snapshot is expanding those themes to evaluate the leading RPA tool providers from a market perspective rather than focusing on functions and features. At the same time, the announcement of a free RPA product by WorkFusion is crystalizing many questions as to what the key constituents of an enterprise RPA solution really are.

The fundamental question is how innovations like RPA are helping process owners to transform their processes to move to digitized and increasingly automated business processes. Simply put, the focus has to be on change management and helping clients to overcome silos and organizational stovepipes - not individual tools or technologies. Thus, the context is all about service delivery and aiding the sourcing decisions aiming to transform delivery strategies.
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FEATURED COMPANIES

  • AntWorks
  • Blue Prism
  • NICE
  • OpenConnect
  • Redwood
  • Uipath
  • MORE
  1. Introduction
  2. Intelligent Automation and RPA are not yet commonly defined
  3. Understanding the methodology behind the RPA Blueprint Snapshot
  4. AutomationAnywhere and Blue Prism lead a nascent market
  5. Will WorkFusion’s "free RPA" move disrupt the market?
  6. Gazing into the crystal ball: RPA in 2017 and beyond
  7. About the Author
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  • AntWorks
  • Automation Anywhere
  • Blue Prism
  • Contextor
  • Kofax Kapow, Kryon Systems
  • NICE
  • Novayre
  • OpenConnect
  • Pega
  • Redwood
  • Softomotive
  • Uipath
  • WorkFusion
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