The 2017 Managed Security Services Blueprint is the second Blueprint Report to cover the Digital Trust and Security market. This report focuses on Managed Security Services (MSS) - those delivered on an ongoing basis to help clients prevent, monitor, report, and remediate threats to their businesses. To read the original report, see the October 2015 Trust-As-a-Service Blueprint.
This Blueprint Report highlights MSS as the backbone of digital trust, enabling companies to move to the Digital OneOfficeTM. The Digital OneOffice describes the design and implementation of the digital customer experience and the creation of an intelligent, single office to execute and support it. (See the January 2017 POV for more details on Digital OneOffice.) Digital trust is the concept of ensuring that security is woven through all business operations so customers and other third parties trust you as a viable business partner
The Blueprint identifies relevant differentials between Managed Security Services providers across two main categories: innovation and execution. Execution excellence is non-negotiable as clients rely on the provider to monitor, detect, and remediate incidents and threats. Innovation in security is particularly relevant as new threats and threat actors appear daily and clients’ security postures are constantly changing.
In addition to looking at service offerings and capabilities, we looked at new ways to price engagements and the move to outcome-based models. We believe these pricing changes are indicators of shifts toward business-based and customer-experience-enhancing security.
- Executive Summary
- How Customer-Centric, Digital Business Is Transforming Security
- Research Methodology
- Service Provider Grid
- Service Provider Profiles
- Buyer and Provider Recommendations
- About the Author