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The interactive voice response system market is poised to grow by $2.61 billion during 2021-2025 progressing at a CAGR of 10% during the forecast period.Speak directly to the analyst to clarify any post sales queries you may have.
This report on the interactive voice response system market provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors. The report offers an up-to-date analysis regarding the current global market scenario, latest trends and drivers, and the overall market environment.
The market is driven by the increase in the number of calls, exponential increase in contact center data and increased need to improve CRM. In addition, increase in the number of calls is anticipated to boost the growth of the market as well.
The interactive voice response system market analysis includes technology segment, deployment segment and geographical landscapes.
The interactive voice response system market is segmented as below:
By Technology
- Speech technology
- Dual-tone technology
By Deployment
- Cloud-based
- On-premises
By Geographical Landscapes
- North America
- Europe
- APAC
- South America
- MEA
This study identifies the rise in use of multi-channel and multi-modal access as one of the prime reasons driving the interactive voice response system market growth during the next few years. Also, incorporation of voice biometrics and increased use of IP-based IVRs will lead to sizable demand in the market.
The analyst presents a detailed picture of the market by the way of study, synthesis, and summation of data from multiple sources by an analysis of key parameters.
This report on the interactive voice response system market covers the following areas:
- Interactive voice response system market sizing
- Interactive voice response system market forecast
- Interactive voice response system market industry analysis
The robust vendor analysis is designed to help clients improve their market position, and in line with this, this report provides a detailed analysis of several leading interactive voice response system market vendors that include AT&T Inc., Atos SE, Avaya Holdings Corp., Cisco Systems Inc., Concentrix Corp., NEC Corp., NICE Ltd., Nuance Communications Inc., RingCentral Inc., and Verizon Communications Inc. Also, the interactive voice response system market analysis report includes information on upcoming trends and challenges that will influence market growth. This is to help companies strategize and leverage on all forthcoming growth opportunities.
The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contains a comprehensive market and vendor landscape in addition to an analysis of the key vendors.
The analyst presents a detailed picture of the market by the way of study, synthesis, and summation of data from multiple sources by an analysis of key parameters such as profit, pricing, competition, and promotions. It presents various market facets by identifying the key industry influencers. The data presented is comprehensive, reliable, and a result of extensive research - both primary and secondary.
The analyst's market research reports provide a complete competitive landscape and an in-depth vendor selection methodology and analysis using qualitative and quantitative research to forecast an accurate market growth.
Table of Contents
Executive Summary
Market Landscape
Market Sizing
Five Forces Analysis
Market Segmentation by Technology
Market Segmentation by Deployment
Customer Landscape
Geographic Landscape
Vendor Landscape
Vendor Analysis
Appendix
List of Exhibits
Executive Summary
The analyst recognizes the following companies as the key players in the global interactive voice response system market: AT&T Inc., Atos SE, Avaya Holdings Corp., Cisco Systems Inc., Concentrix Corp., NEC Corp., NICE Ltd., Nuance Communications Inc., RingCentral Inc., and Verizon Communications Inc.According to one of the team's analysts: The latest trend gaining momentum in the market is rise in use of multi-channel and multi-modal access.
According to the report, one of the major drivers for this market is the increase in the number of calls.
The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contains a comprehensive market and vendor landscape in addition to a SWOT analysis of the key vendors.
Companies Mentioned (Partial List)
A selection of companies mentioned in this report includes, but is not limited to:
- AT&T Inc.
- Atos SE
- Avaya Holdings Corp.
- Cisco Systems Inc.
- Concentrix Corp.
- NEC Corp.
- NICE Ltd.
- Nuance Communications Inc.
- RingCentral Inc.
- Verizon Communications Inc.
