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Damage Control: How to Recover From a Customer Service Catastrophe - Webinar

  • ID: 4126041
  • Webinar
  • May 2017
  • 60 Minutes
  • Lorman Business Center, Inc.
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Learn effective strategies to bounce back from a customer service disaster while maintaining customer loyalty.

When it comes down to it customer service is all about integrity, professionalism and trust. Once a deal has been lost and things have gone awry your staff needs to determine how to quickly and efficiently win back the trust lost. You will learn how to maintain the professional trust and credibility so that you and your client can leave with both sides intact.
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Why Setting Customer Expectations Is Mandatory for Success

Why Customers Complain and How to Control It

Social Media Strategy - Do You Have One? Are Your Customers Venting About Their Experiences on Social Media?

Unreasonable Demands - Determine Unreasonable Behavior

Jumping to Conclusions or Reasonable Request?

Preventing Future Mistakes

How to Handle Clients You Cannot Afford to Lose

Culture or Communication Bias?
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Drew Stevens, Ph.D., Stevens Consulting Group
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This webinar is designed for customer service managers and representatives, account managers, credit and billing managers and representatives, receptionists, technical and support managers, representatives and operations managers.
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