Participants will learn:
- The top three causes of conflict and how to avoid them
- The three conversations that comprise any conflict
- The five different conflict styles and how to 'flex' your conflict style
- How to prepare to resolve an active conflict
- How to make conflict resolution a learning opportunity
- Key communication skills needed to resolve conflict productively
Why Should You Attend?
Are unresolved conflicts affecting your organizational functioning? On a daily basis, organizations are faced with conflicts between individuals, on teams or between departments. Would you like to make conflict a source of growth for your company, department or team?
Managing conflict is the art of fostering trust, resolving conflicts as they arise, and facilitating productive communication. Give your employees the insights, strategies and tools for resolving conflict productively.
- How to identify and resolve conflict
- The common causes of workplace conflict and how to avoid them
- Five conflict styles and how they impact the resolution process
- How to begin a conflict resolution conversation
- The top three conflict resolution skills needed for productive conversations
- How to create an atmosphere that engages employees
On a daily basis, organizations are faced with conflicts between individuals, on teams or between departments. Often this conflict is left unresolved due to a lack of skill, knowledge or differing perceptions, costing companies money, people and productivity.
Claudette Rowley Coaching & Consulting
Claudette Rowley is a cultural integration consultant with 25 years of experience in Organizational Design. With her 5-Step Cultural Integration Design methodology, she helps executive leaders retain and increase the value of their business during an acquisition, sale or other significant organizational change.
She is an excellent strategic planner with a knack for building collaborative executive leadership teams to boost business performance and increase employee engagement.
For the last fifteen years, Claudette has consulted, trained and coached executive leaders and management teams at Fortune 1000 companies, small businesses and start-ups around how to create a workplace culture that delivers effective business results.
Claudette holds a Master of Social Work degree from the University of Michigan, a certification from the Coaches Training Institute, and the Professional Certified Coach credential through the International Coach Federation. She has completed additional training in organizational development, the Predictable Success business life cycle model, conflict resolution, mediation and relationship systems coaching.