Service Delivery Automation Market - Global Opportunity and Forecast, 2014-2022)

  • ID: 4173393
  • Report
  • Region: Global
  • 135 pages
  • Allied Analytics LLP
1 of 5

FEATURED COMPANIES

  • Arago Us, Inc.
  • Blue Prism
  • Celaton Limited
  • Ibm Corp.
  • Ipsoft
  • Nice Systems Ltd.
  • MORE
The global service delivery automation (SDA) industry was valued at $620 million in 2014, and is expected to reach $6,752 million by 2022, growing at a CAGR of 25.7% from 2016 to 2022. SDA is also termed as robotic process automation as well as intelligent automation depending upon the area of usage. It is a technology that has replaced array of human actions or work and automates the flow of business processes that earlier used to be done manually. Automation is already embedded in software systems to a great extent; for instance, we can see the customer information is linked across financial as well as procurement functions. However, mostly it is assumed as a part of the normal feature and functionality of a system, and generally not considered as automation, but simply termed as a more powerful system(s).

SDA is mostly referred to automation in it infrastructure and application management services, robotic process automation as well as business process automation. The SDA market is segmented based on component, type, user type, industry vertical, and geography. Based on component, it is divided into two types: software and services. Based on industry vertical, the market is categorized into BFSI, healthcare, travel hospitality & leisure, it & telecom, manufacturing, transport & logistics, retail, and others. The study also includes service delivery automation market types such as it process automation and business process automation. By it process automation, the market is further sub-segmented into infrastructure automation and application life cycle automation; while the business process automation is subdivided into generic automation, process-specific automation, and industry-specific automation. Based on user type, the market comprises large and small & medium enterprises.

Geographically, it is analyzed across North America, Europe, Asia-pacific, and LAMEA. North America is expected to dominate the global market, owing to growth in e-commerce industry and modernization of infrastructure and manufacturing facilities.

Asia-pacific is expected to grow at a CAGR of 29.9% during the forecast period, owing to the increased adoption of SDA by industries from various sectors. Companies, such as HP, Microsoft, oracle, amazon, IBM are looking at better business opportunities in the Indian market.

Key players profiled in the study are Ibm Corporation, Uipath Srl, Ipsoft, Blueprism, Xerox Corporation, Nice Systems Ltd., Celaton Limited, Openspan Inc., Sutherland Global Services, And Arago Us, Inc.

Key benefits

The report provides an overview of the trends, structure, drivers, challenges, and opportunities in the global.
Porter’s five forces analysis highlights the potential of buyers & suppliers, and provides insights on the competitive structure of the market to determine the investment pockets.
Current trends and future estimations adopted by the key players are provided to determine overall competitiveness of the market.
The quantitative analysis through 2014–2022 is provided to elaborate the market potential.

Service Delivery Automation Market Key Segments

By Component

Software
Services

By Type

It Process Automation
Infrastructure Automation
Application Lifecycle Automation
Business Process Automation
Generic Automation
Process-Specific Automation
Industry-Specific Automation

By User Type

Large Enterprises
Small & Medium Enterprises

By Industry Vertical

Bfsi
Healthcare/Pharma
Travel, Hospitality & Leisure
It & Telecom
Manufacturing
Transport & Logistics
Retail
Others

By Geography

North America
U.S.
Canada
Mexico
Europe
UK
France
Germany
Rest Of Europe
Asia-Pacific
China
Japan
India
South Korea
Rest Of Asia-Pacific
Lamea
Latin America
Middle East
Africa
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Note: Product cover images may vary from those shown
2 of 5

FEATURED COMPANIES

  • Arago Us, Inc.
  • Blue Prism
  • Celaton Limited
  • Ibm Corp.
  • Ipsoft
  • Nice Systems Ltd.
  • MORE
Chapter1 Introduction

1.1. Report Description
1.2. Key Benefits
1.3. Key Market Segments
1.4. Research Methodology

1.4.1. Secondary Research
1.4.2. Primary Research
1.4.3. Analyst Tools And Models

Chapter 2 Executive Summary

2.1. CXO Perspective

Chapter 3 Market Overview

3.1. Market Definition And Scope
3.2. Key Findings

3.2.1. Top Factors Impacting The Market

3.2.1.1. Scalability
3.2.1.2. Governance And Reporting
3.2.1.3. High Initial Investment

3.2.2. Top Investment Pockets
3.2.3. Top Winning Strategies

3.3. Porters Five Force Analysis

3.3.1. Moderate Bargaining Power Of Suppliers
3.3.2. High Bargaining Power Of Buyers
3.3.3. Low Threat Of Substitute
3.3.4. Moderate Threat Of New Entrants
3.3.5. High Competitive Rivalry

3.4. Market Player Positioning
3.5. Market Dynamics

3.5.1. Drivers

3.5.1.1. Enhanced Productivity & Reduced Cycle Time
3.5.1.2. Advanced Process Analytics
3.5.1.3. Improved Quality, Accuracy And Compliance
3.5.1.4. Efficiency And Cost Reduction

3.5.2. Restraints

3.5.2.1. High Monetary Expenses For The Initial Implementation

3.5.3. Opportunities

3.5.3.1. Growth In E-Commerce Industry

Chapter 4 Service Delivery Automation Market, By Component

4.1. Overview
4.2. Software

4.2.1. Key Market Trends
4.2.2. Key Growth Factors And Opportunities
4.2.3. Market Size And Forecast

4.3. Services

4.3.1. Key Market Trends
4.3.2. Key Growth Factors And Opportunities
4.3.3. Market Size And Forecast

Chapter 5 Service Delivery Automation Market, By Type

5.1. Overview
5.2. It Process Automation

5.2.1. Key Market Trends
5.2.2. Key Growth Factors And Opportunities
5.2.3. Market Size And Forecast

5.3. Business Process Automation

5.3.1. Key Market Trends
5.3.2. Key Growth Factors And Opportunities
5.3.3. Market Size And Forecast

Chapter 6 Service Delivery Automation Market, By User Type

6.1. Overview

6.1.1. Market Size And Forecast

6.2. Large Enterprise

6.2.1. Key Market Trends
6.2.2. Key Growth Drivers And Opportunities
6.2.3. Market Size And Forecast

6.3. Small & Medium Enterprises (Smes)

6.3.1. Key Market Trends
6.3.2. Key Growth Drivers And Opportunities
6.3.3. Market Size And Forecast

Chapter 7 Service Delivery Automation Market, By Industry Vertical

7.1. Overview

7.1.1. Market Size And Forecast

7.2. Bfsi

7.2.1. Key Market Trends
7.2.2. Key Growth Drivers And Opportunities
7.2.3. Market Size And Forecast

7.3. Healthcare

7.3.1. Key Market Trends
7.3.2. Key Growth Drivers And Opportunities
7.3.3. Market Size And Forecast

7.4. Travel, Hospitality & Leisure

7.4.1. Key Market Trends
7.4.2. Key Growth Drivers And Opportunities
7.4.3. Market Size And Forecast

7.5. It & Telecom

7.5.1. Key Market Trends
7.5.2. Key Growth Drivers And Opportunities
7.5.3. Market Size And Forecast

7.6. Manufacturing

7.6.1. Key Market Trends
7.6.2. Key Growth Drivers And Opportunities
7.6.3. Market Size And Forecast

7.7. Transport & Logistics

7.7.1. Key Market Trends
7.7.2. Key Growth Drivers And Opportunities
7.7.3. Market Size And Forecast

7.8. Retail

7.8.1. Key Market Trends
7.8.2. Key Growth Drivers And Opportunities
7.8.3. Market Size And Forecast

7.1. Others

7.1.1. Key Market Trends
7.1.2. Key Growth Drivers And Opportunities
7.1.3. Market Size And Forecast

Chapter 8 Service Delivery Autoamtion Market, By Geography

8.1. Overview
8.2. North America

8.2.1. Key Market Trends
8.2.2. Key Growth Factors And Opportunities
8.2.3. Market Size And Forecast

8.2.3.1. U.S.
8.2.3.2. Canada
8.2.3.3.Mexico

8.3. Europe

8.3.1. Key Market Trends
8.3.2. Key Growth Factors And Opportunities
8.3.3. Market Size And Forecast

8.3.3.1. U.K.
8.3.3.2. France
8.3.3.3. Germany
8.3.3.4. Rest Of Europe

8.4. Asia-Pacific

8.4.1. Key Market Trends
8.4.2. Key Growth Factors And Opportunities
8.4.3. Market Size And Forecast

8.4.3.1. China
8.4.3.2. Japan
8.4.3.3. South Korea
8.4.3.4. India
8.4.3.5. Rest Of Europe

8.5. Lamea

8.5.1. Key Market Trends
8.5.2. Market Size And Forecast

8.5.2.1. Latin America
8.5.2.2. Middle East
8.5.3.3. Africa

Chapter 9 Company Profiles

9.1. Ibm Corp.

9.1.1. Company Overview
9.1.2. Company Snapshot
9.1.3. Business Performance
9.1.4. Key Operating Segments
9.1.5. Key Strategies And Developments

9.2. Uipath Srl

9.2.1. Company Overview
9.2.2. Company Snapshot
9.2.3. Business Performance
9.2.4. Key Operating Segments
9.2.5. Key Strategies And Developments

9.3. Ipsoft

9.3.1. Company Overview
9.3.2. Company Snapshot
9.3.3. Business Performance
9.3.4. Key Operating Segments
9.3.5. Key Strategies And Developments

9.4. Blue Prism

9.4.1. Company Overview
9.4.2. Company Snapshot
9.4.3. Business Performance
9.4.4. Key Operating Segments
9.4.5. Key Strategies And Developments

9.5. Xerox Corporation

9.5.1. Company Overview
9.5.2. Company Snapshot
9.5.3. Business Performance
9.5.4. Key Operating Segments
9.5.5. Key Strategies And Developments

9.6. Nice Systems Ltd.

9.6.1. Company Overview
9.6.2. Company Snapshot
9.6.3. Business Performance
9.6.4. Key Operating Segments
9.6.5. Key Strategies And Developments

9.7. Automation Anywhere Inc.

9.7.1. Company Overview
9.7.2. Company Snapshot
9.7.3. Business Performance
9.7.4. Key Operating Segments
9.7.5. Key Strategies And Developments

9.8. Arago Us, Inc

9.8.1. Company Overview
9.8.2. Company Snapshot
9.8.3. Business Performance
9.8.4. Key Operating Segments
9.8.5. Key Strategies And Developments

9.9. Automation Anywhere Inc.

9.9.1. Company Overview
9.9.2. Company Snapshot
9.9.3. Business Performance
9.9.4. Key Operating Segments
9.9.5. Key Strategies And Developments

9.10. Arago Us, Inc

9.10.1. Company Overview
9.10.2. Company Snapshot
9.10.3. Business Performance
9.10.4. Key Operating Segments
9.10.5. Key Strategies And Developments
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4 of 5

FEATURED COMPANIES

  • Arago Us, Inc.
  • Blue Prism
  • Celaton Limited
  • Ibm Corp.
  • Ipsoft
  • Nice Systems Ltd.
  • MORE
Service Delivery Automation Market Report, forecasts that the global service delivery automation market size was valued at $620 million in 2015, and is projected to reach $6,752 million by 2022, growing at a CAGR of 25.7% from 2016 to 2022.

Service delivery is one of the vital components of business that states the interaction between the service providers and clients. The provider offers a service that can either be some information or a task, and the client finds the required output or loses the value.

North America was one of the largest markets for service delivery automation industry for software as well as service providers in 2015, in terms of market size. New York, Virginia, Los Angeles, San Francisco, Seattle, Dallas, Miami, Chicago, and Toronto are major markets in North America. Automating the service delivery offers faster and enhanced productivity, operational reliability, and consistency to its users, which results in increased demand for service delivery automation in various industry verticals.

Manufacturing is expected to grow at the highest CAGR during the forecast period. In the manufacturing industry, large amount of data is generated on the operation and shop floor, which needs to be analyzed to improve the quality, accuracy, and delivery time. By automating the service delivery, the data can be accessed continuously for performing predictive analysis to identify relationships and patterns among various processes and associated factors to recognize and enhance those factors that have the largest impact on the output.

Based on the geography, the service delivery automation industry is segmented into four major regions, namely, North America, Europe, Asia-Pacific, and LAMEA. North America was the highest revenue contributor in 2014, accounting for around 45% share of the overall service delivery automation market size. The Asia-Pacific market is projected to grow at the highest CAGR of 29.9% during the forecast period, driven by the adoption of service delivery automation techniques to achieve effective and efficient control over the ongoing processes and operations.

The report features a competitive scenario of the service delivery automation industry and provides comprehensive analysis of key growth strategies adopted by major players. Key players profiled in the study are IBM Corporation, UiPath SRL, IPsoft, blueprism, Xerox Corporation, Nice Systems Ltd., Celaton Limited, Openspan Inc., Sutherland Global Services, and Arago US, Inc.

Key findings of the Service Delivery Automation Market:

Small and medium enterprises (SMEs) segment accounted for the highest share of the service delivery automation market in 2015, growing at a CAGR of 26.8%.
North America was the highest revenue-generating segment in 2015, valued at $281 million.
Asia-Pacific dominated the market in terms of growth in 2014, and is projected to continue its dominance during the forecast period.
U.S. was leading in terms of spending on service delivery automation market in 2014. In addition, India, China, and other emerging markets are projected to provide significant opportunities for major players.
Note: Product cover images may vary from those shown
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  • Ibm Corp.
  • Uipath Srl
  • Ipsoft
  • Blue Prism
  • Xerox Corporation
  • Nice Systems Ltd.
  • Celaton Limited
  • Openspan Inc.
  • Sutherland Global Services
  • Arago Us, Inc.
Note: Product cover images may vary from those shown
6 of 5
Note: Product cover images may vary from those shown
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