SDA is mostly referred to automation in it infrastructure and application management services, robotic process automation as well as business process automation. The SDA market is segmented based on component, type, user type, industry vertical, and geography. Based on component, it is divided into two types: software and services. Based on industry vertical, the market is categorized into BFSI, healthcare, travel hospitality & leisure, it & telecom, manufacturing, transport & logistics, retail, and others. The study also includes service delivery automation market types such as it process automation and business process automation. By it process automation, the market is further sub-segmented into infrastructure automation and application life cycle automation; while the business process automation is subdivided into generic automation, process-specific automation, and industry-specific automation. Based on user type, the market comprises large and small & medium enterprises.
Geographically, it is analyzed across North America, Europe, Asia-pacific, and LAMEA. North America is expected to dominate the global market, owing to growth in e-commerce industry and modernization of infrastructure and manufacturing facilities.
Asia-pacific is expected to grow at a CAGR of 29.9% during the forecast period, owing to the increased adoption of SDA by industries from various sectors. Companies, such as HP, Microsoft, oracle, amazon, IBM are looking at better business opportunities in the Indian market.
Key players profiled in the study are Ibm Corporation, Uipath Srl, Ipsoft, Blueprism, Xerox Corporation, Nice Systems Ltd., Celaton Limited, Openspan Inc., Sutherland Global Services, And Arago Us, Inc.
The report provides an overview of the trends, structure, drivers, challenges, and opportunities in the global.
Porter’s five forces analysis highlights the potential of buyers & suppliers, and provides insights on the competitive structure of the market to determine the investment pockets.
Current trends and future estimations adopted by the key players are provided to determine overall competitiveness of the market.
The quantitative analysis through 2014–2022 is provided to elaborate the market potential.
Service Delivery Automation Market Key Segments
It Process Automation
Application Lifecycle Automation
Business Process Automation
By User Type
Small & Medium Enterprises
By Industry Vertical
Travel, Hospitality & Leisure
It & Telecom
Transport & Logistics
Rest Of Europe
Rest Of Asia-Pacific
1.1. Report Description
1.2. Key Benefits
1.3. Key Market Segments
1.4. Research Methodology
1.4.1. Secondary Research
1.4.2. Primary Research
1.4.3. Analyst Tools And Models
Chapter 2 Executive Summary
2.1. CXO Perspective
Chapter 3 Market Overview
3.1. Market Definition And Scope
3.2. Key Findings
3.2.1. Top Factors Impacting The Market
126.96.36.199. Governance And Reporting
188.8.131.52. High Initial Investment
3.2.2. Top Investment Pockets
3.2.3. Top Winning Strategies
3.3. Porters Five Force Analysis
3.3.1. Moderate Bargaining Power Of Suppliers
3.3.2. High Bargaining Power Of Buyers
3.3.3. Low Threat Of Substitute
3.3.4. Moderate Threat Of New Entrants
3.3.5. High Competitive Rivalry
3.4. Market Player Positioning
3.5. Market Dynamics
184.108.40.206. Enhanced Productivity & Reduced Cycle Time
220.127.116.11. Advanced Process Analytics
18.104.22.168. Improved Quality, Accuracy And Compliance
22.214.171.124. Efficiency And Cost Reduction
126.96.36.199. High Monetary Expenses For The Initial Implementation
188.8.131.52. Growth In E-Commerce Industry
Chapter 4 Service Delivery Automation Market, By Component
4.2.1. Key Market Trends
4.2.2. Key Growth Factors And Opportunities
4.2.3. Market Size And Forecast
4.3.1. Key Market Trends
4.3.2. Key Growth Factors And Opportunities
4.3.3. Market Size And Forecast
Chapter 5 Service Delivery Automation Market, By Type
5.2. It Process Automation
5.2.1. Key Market Trends
5.2.2. Key Growth Factors And Opportunities
5.2.3. Market Size And Forecast
5.3. Business Process Automation
5.3.1. Key Market Trends
5.3.2. Key Growth Factors And Opportunities
5.3.3. Market Size And Forecast
Chapter 6 Service Delivery Automation Market, By User Type
6.1.1. Market Size And Forecast
6.2. Large Enterprise
6.2.1. Key Market Trends
6.2.2. Key Growth Drivers And Opportunities
6.2.3. Market Size And Forecast
6.3. Small & Medium Enterprises (Smes)
6.3.1. Key Market Trends
6.3.2. Key Growth Drivers And Opportunities
6.3.3. Market Size And Forecast
Chapter 7 Service Delivery Automation Market, By Industry Vertical
7.1.1. Market Size And Forecast
7.2.1. Key Market Trends
7.2.2. Key Growth Drivers And Opportunities
7.2.3. Market Size And Forecast
7.3.1. Key Market Trends
7.3.2. Key Growth Drivers And Opportunities
7.3.3. Market Size And Forecast
7.4. Travel, Hospitality & Leisure
7.4.1. Key Market Trends
7.4.2. Key Growth Drivers And Opportunities
7.4.3. Market Size And Forecast
7.5. It & Telecom
7.5.1. Key Market Trends
7.5.2. Key Growth Drivers And Opportunities
7.5.3. Market Size And Forecast
7.6.1. Key Market Trends
7.6.2. Key Growth Drivers And Opportunities
7.6.3. Market Size And Forecast
7.7. Transport & Logistics
7.7.1. Key Market Trends
7.7.2. Key Growth Drivers And Opportunities
7.7.3. Market Size And Forecast
7.8.1. Key Market Trends
7.8.2. Key Growth Drivers And Opportunities
7.8.3. Market Size And Forecast
7.1.1. Key Market Trends
7.1.2. Key Growth Drivers And Opportunities
7.1.3. Market Size And Forecast
Chapter 8 Service Delivery Autoamtion Market, By Geography
8.2. North America
8.2.1. Key Market Trends
8.2.2. Key Growth Factors And Opportunities
8.2.3. Market Size And Forecast
8.3.1. Key Market Trends
8.3.2. Key Growth Factors And Opportunities
8.3.3. Market Size And Forecast
184.108.40.206. Rest Of Europe
8.4.1. Key Market Trends
8.4.2. Key Growth Factors And Opportunities
8.4.3. Market Size And Forecast
220.127.116.11. South Korea
18.104.22.168. Rest Of Europe
8.5.1. Key Market Trends
8.5.2. Market Size And Forecast
22.214.171.124. Latin America
126.96.36.199. Middle East
Chapter 9 Company Profiles
9.1. Ibm Corp.
9.1.1. Company Overview
9.1.2. Company Snapshot
9.1.3. Business Performance
9.1.4. Key Operating Segments
9.1.5. Key Strategies And Developments
9.2. Uipath Srl
9.2.1. Company Overview
9.2.2. Company Snapshot
9.2.3. Business Performance
9.2.4. Key Operating Segments
9.2.5. Key Strategies And Developments
9.3.1. Company Overview
9.3.2. Company Snapshot
9.3.3. Business Performance
9.3.4. Key Operating Segments
9.3.5. Key Strategies And Developments
9.4. Blue Prism
9.4.1. Company Overview
9.4.2. Company Snapshot
9.4.3. Business Performance
9.4.4. Key Operating Segments
9.4.5. Key Strategies And Developments
9.5. Xerox Corporation
9.5.1. Company Overview
9.5.2. Company Snapshot
9.5.3. Business Performance
9.5.4. Key Operating Segments
9.5.5. Key Strategies And Developments
9.6. Nice Systems Ltd.
9.6.1. Company Overview
9.6.2. Company Snapshot
9.6.3. Business Performance
9.6.4. Key Operating Segments
9.6.5. Key Strategies And Developments
9.7. Automation Anywhere Inc.
9.7.1. Company Overview
9.7.2. Company Snapshot
9.7.3. Business Performance
9.7.4. Key Operating Segments
9.7.5. Key Strategies And Developments
9.8. Arago Us, Inc
9.8.1. Company Overview
9.8.2. Company Snapshot
9.8.3. Business Performance
9.8.4. Key Operating Segments
9.8.5. Key Strategies And Developments
9.9. Automation Anywhere Inc.
9.9.1. Company Overview
9.9.2. Company Snapshot
9.9.3. Business Performance
9.9.4. Key Operating Segments
9.9.5. Key Strategies And Developments
9.10. Arago Us, Inc
9.10.1. Company Overview
9.10.2. Company Snapshot
9.10.3. Business Performance
9.10.4. Key Operating Segments
9.10.5. Key Strategies And Developments
Service delivery is one of the vital components of business that states the interaction between the service providers and clients. The provider offers a service that can either be some information or a task, and the client finds the required output or loses the value.
North America was one of the largest markets for service delivery automation industry for software as well as service providers in 2015, in terms of market size. New York, Virginia, Los Angeles, San Francisco, Seattle, Dallas, Miami, Chicago, and Toronto are major markets in North America. Automating the service delivery offers faster and enhanced productivity, operational reliability, and consistency to its users, which results in increased demand for service delivery automation in various industry verticals.
Manufacturing is expected to grow at the highest CAGR during the forecast period. In the manufacturing industry, large amount of data is generated on the operation and shop floor, which needs to be analyzed to improve the quality, accuracy, and delivery time. By automating the service delivery, the data can be accessed continuously for performing predictive analysis to identify relationships and patterns among various processes and associated factors to recognize and enhance those factors that have the largest impact on the output.
Based on the geography, the service delivery automation industry is segmented into four major regions, namely, North America, Europe, Asia-Pacific, and LAMEA. North America was the highest revenue contributor in 2014, accounting for around 45% share of the overall service delivery automation market size. The Asia-Pacific market is projected to grow at the highest CAGR of 29.9% during the forecast period, driven by the adoption of service delivery automation techniques to achieve effective and efficient control over the ongoing processes and operations.
The report features a competitive scenario of the service delivery automation industry and provides comprehensive analysis of key growth strategies adopted by major players. Key players profiled in the study are IBM Corporation, UiPath SRL, IPsoft, blueprism, Xerox Corporation, Nice Systems Ltd., Celaton Limited, Openspan Inc., Sutherland Global Services, and Arago US, Inc.
Key findings of the Service Delivery Automation Market:
Small and medium enterprises (SMEs) segment accounted for the highest share of the service delivery automation market in 2015, growing at a CAGR of 26.8%.
North America was the highest revenue-generating segment in 2015, valued at $281 million.
Asia-Pacific dominated the market in terms of growth in 2014, and is projected to continue its dominance during the forecast period.
U.S. was leading in terms of spending on service delivery automation market in 2014. In addition, India, China, and other emerging markets are projected to provide significant opportunities for major players.
- Ibm Corp.
- Uipath Srl
- Blue Prism
- Xerox Corporation
- Nice Systems Ltd.
- Celaton Limited
- Openspan Inc.
- Sutherland Global Services
- Arago Us, Inc.
The analyst offers exhaustive research and analysis based on a wide variety of factual inputs, which largely include interviews with industry participants, reliable statistics, and regional intelligence. The in-house industry experts play an instrumental role in designing analytic tools and models, tailored to the requirements of a particular industry segment. The primary research efforts include reaching out participants through mail, tele-conversations, referrals, professional networks, and face-to-face interactions.
They are also in professional corporate relations with various companies that allow them greater flexibility for reaching out to industry participants and commentators for interviews and discussions.
They also refer to a broad array of industry sources for their secondary research, which typically include; however, not limited to:
- Company SEC filings, annual reports, company websites, broker & financial reports, and investor presentations for competitive scenario and shape of the industry
- Scientific and technical writings for product information and related preemptions
- Regional government and statistical databases for macro analysis
- Authentic news articles and other related releases for market evaluation
- Internal and external proprietary databases, key market indicators, and relevant press releases for market estimates and forecast
Furthermore, the accuracy of the data will be analyzed and validated by conducting additional primaries with various industry experts and KOLs. They also provide robust post-sales support to clients.