European Hosted IP Telephony and UCaaS Market, Forecast to 2023

  • ID: 4185204
  • Report
  • Region: Europe
  • 128 Pages
  • Frost & Sullivan
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ISDN Decommissioning to Accelerate Cloud Communications Adoption

FEATURED COMPANIES

  • Bezeq
  • Elisa
  • Kazakh
  • NFON
  • TDC
  • Telia-Sonera
  • MORE

The European hosted Internet Protocol (IP) telephony and unified communications as a service (UCaaS) market continues on a strong growth trajectory that is creating value for businesses and growth opportunities for service providers. European telecom carrier initiatives to discontinue Integrated Services Digital Network (ISDN) services are driving carrier and customer migration to IP connectivity services as well as adoption of next-generation business communication solutions such as hosted private branch exchange (PBX) and UCaaS. Other growth drivers in this market include: increasing supply of compelling hosted IP telephony and UCaaS offerings, expanding feature sets, and growing acceptance of cloud communications among the reseller channel.

This market study provides a detailed discussion of market drivers and restraints, user and revenue forecasts, market share analysis and competitor assessment. It also identifies key growth opportunities in the European hosted IP telephony and UCaaS market. This study can help technology vendors, service providers and resellers develop compelling UCaaS solutions portfolios and effective market strategies.

Key Questions

  • What are the market and technology trends, drivers and restraints in the European hosted IP telephony and UCaaS market and how are they different from those in other world regions?
  • How big is the European hosted IP telephony and UCaaS market in terms of installed users and recurring service provider revenue? What is the growth potential for the next six years?
  • Which European countries and sub-regions present the largest growth opportunities for hosted IP telephony and UCaaS?
  • What are European businesses’ perceptions of cloud benefits and issues; how satisfied are they with their cloud deployments; and which enterprise solutions are they looking to move to the cloud?
  • What is the nature of the competitive landscape in this market and how are the different service providers positioned in terms of growth strategies and competitive differentiators?
  • What are the key success factors in the European hosted IP telephony and UCaaS services market? What are the main growth opportunities in the European region?
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FEATURED COMPANIES

  • Bezeq
  • Elisa
  • Kazakh
  • NFON
  • TDC
  • Telia-Sonera
  • MORE
1. Executive Summary

Key Findings
Market Engineering Measurements
CEO’s Perspective

2. Market Overview

Market Definitions
Key Questions this Research Service will Answer
Market Readiness
Market Overview-Hosted IP Telephony and UCaaS Ecosystem
Market Overview-Distribution Channels
Market Distribution Channels Discussion
Channel SWOT Analysis

3. External Challenges: Drivers and Restraints-Total Hosted IP Telephony and UCaaS Market

Market Drivers
Top Challenges for IT by Region
Top Drivers for IT Investment
Value of Cloud-Based Solutions Among Users
Satisfaction with Cloud-Based Solutions
Market Restraints
Barriers to Cloud-Based Solutions Adoption

4. Forecasts and Trends-Total Hosted IP Telephony and UCaaS Services Market

Forecast Assumptions
Installed Base and Revenue Forecast
Installed Users and Revenue Forecast Discussion
Pricing Trends and Forecast
Pricing Trends and Forecast Discussion

5. Demand Analysis-Total Hosted IP Telephony and UCaaS Market

Demand Analysis
Demand Analysis Discussion
Cloud Applications Adoption

6. Market Share and Competitive Analysis- Total Hosted IP Telephony and UCaaS Market

Market Share
Competitive Environment
Select Providers and Platform Vendors
Select Service Providers and Platform Vendors
Competitive Factors and Assessment
Criteria for Selecting a Cloud Provider

7. Growth Opportunities and Companies to Action

Transformation in the UCaaS Industry Ecosystem-2016
Growth Opportunity 1-Cloud Contact Center
Growth Opportunity 2-Mobile-first Strategy
Growth Opportunity 3-Advanced Collaboration
Growth Opportunity 4-Open APIs and CPaaS
Growth Opportunity 5-Mid-Market and Large Enterprise
Growth Opportunity 6-Channel Development
Growth Opportunity 7-Outsource Technology Expertise
Growth Opportunity 8-Optimize Internal Processes
Growth Opportunity 9-User Adoption Services
Growth Opportunity 10-International Expansion
Growth Opportunity 11-Analytics Tools
Growth Opportunity 12-Customer Portal
Growth Opportunity 13-Tailored Packaging & Pricing
Growth Opportunity 14-Improved Customer Retention
Growth Opportunity 15-Hybrid Architectures
Growth Opportunity 16-Adjacencies/Up-sell/Cross-Sell
Growth Opportunity 17-Digital Customer Engagement
Growth Opportunity 18-Vertical Strategies
Growth Opportunity 19-Freemium Offers and Free Trials
Growth Opportunity 20-Innovation and Transformation

8. Country and Sub-region Analysis- Total Hosted IP Telephony and UCaaS Market

Installed Users by Region
Germany, France and the United Kingdom
Italy and Spain
Belgium, Netherlands and Luxembourg
The Nordics
Central and Eastern Europe
Legal Disclaimer

9. Appendix

Market Engineering Methodology
Market Engineering Measurements
Additional Sources of Information on Hosted IP Telephony and UCaaS Market
List of Companies Included in “Others”
Partial List of Companies Interviewed
List of Exhibits
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  • BT
  • Bezeq
  • Bouygues
  • Elisa
  • Gamma
  • Hrvatski
  • KPN
  • Kazakh
  • Mitel retail
  • NFON
  • SFR
  • Swisscom
  • T-Mobile
  • TDC
  • Telefonica
  • Telenor
  • Telia-Sonera
  • Verizon
  • Vodafone
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