+353-1-416-8900REST OF WORLD
+44-20-3973-8888REST OF WORLD
1-917-300-0470EAST COAST U.S
1-800-526-8630U.S. (TOLL FREE)

PRINTER FRIENDLY

Effectively and Consistently Train Your Customer Service Representatives in 5 Easy Steps - Webinar

  • ID: 4227651
  • Webinar
  • 60 Minutes
  • Lorman Business Center, Inc.
1 of 4
Learn expert tips and strategies you can use to train your customer service representatives to provide consistent, outstanding service.

Customer service is the key to your marketing and profitability success factors. It lowers attrition in organization and it heightens productivity. You need the right people, the right processes and the right procedures that ensure success. When you have a great customer oriented team, employees are happy, customers are happy, shareholders are happy and expenses are lowered. Get the tools you need to turn your customer service environment into a pleasant energized place of productivity.
Note: Product cover images may vary from those shown
2 of 4
Why Having the Right Talent Is Required

Step One - How to Select and Hire the Proper Agents

Step Two - Experiential vs. Book Training

Step Three - Think Fastfood - Creating a Customer Service Process

Step Four - Creating Open Communication and Empowerment

Step Five - Create a System of Accountability

What Do Customers Say - Include Them
Note: Product cover images may vary from those shown
3 of 4

Loading
LOADING...

4 of 4
Drew Stevens, Ph.D. - Orca Communications Unlimited
Note: Product cover images may vary from those shown
5 of 4
This webinar is designed for customer service managers and representatives, account managers, credit and billing managers and representatives, receptionists, technical and support managers, representatives and operations managers.
Note: Product cover images may vary from those shown
Adroll
adroll