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Total Store Systems Software

  • ID: 4231934
  • Report
  • IHL Consulting Group
1 of 5


  • Agilysys
  • Demandware
  • Heartand Payment Systems
  • Kronos
  • Netuite
  • Reflexis
  • MORE

In the next 3 years, over $57.4b will be spent by retailers on Store Systems Software, SaaS and Maintenance.  Which vendors are poised to capitalize on this market?

This particular research looks at the overall Total Store Systems Software Worldwide as well as a specific look at North America.  It covers broad range of technologies like POS, Workforce Management, Store Level Inventory Management, Kiosks, Loss Prevention, Mobile Devices and other key systems at the store level.

Who are the real leaders?  What are the real software rankings?  Which vendors are leading in sales, innovation, market reach and can implement a complete Unified Commerce approach?  It’s all here.

Companies covered in this research include:

Agilysys, Aptos, Ceridian, Concrete Platform, Demandware, Fujitsu, Gilbarco, GK Software, Heartand Payment Systems, HotSchedules, Intuit, Island Pacific, Kronos, LS Retail, Microsoft, NCR, Netuite, Oneview Commerce, Oracle, Panasonic, Reflexis, SAP, Shopify, Square, Toshiba Global Commerce, Veras Retail (formerly JDA’s Store Systems) and Wincor-Nixdorf

Retailers are encouraged to use these charts in discussions with their vendor partners. It is our intent that they provide unique insights into vendor strategy and provide thought-provoking questions as we all move though and prosper in the Era of Intentional Innovation.

The author has been advising the retail community (vendors and retailers alike) since 1996 in retail information technology evolution and strategy.

Over the years we’ve amassed a tremendous amount of primary- and secondary-source data through first hand consulting experience in this pursuit. From this ever-growing knowledge base,  offerings like our Sophia Data Service, The Worldview IT Sizing Forecast Model as well as custom research projects have been developed and successfully launched.

The Market View series of research studies build upon all this knowledge and add analyst insight to graphically display vendor positioning, drive for innovation and projected growth.


This study looks at the Total Store Systems Software Market across 13 market segments of Retail and Hospitality.

Readers of this research will get a forecast for Software Licenses, Software Maintenance, and Software-as-a-Service for Store Level Systems.  The systems covered range from POS and Mobile POS, Workforce Management, Loss Prevention, Payment Systems, Digitial Signage, Traffic Counting and more.

Next we provide rankings for combined Software and SaaS, Software and Maintenance, and then just SaaS on its own.

Then we discuss market trends, drivers and market barriers.

The Market View Map then positions vendors against each other in a 3-dimensional quadrant view.  The upper right quadrant shows someone who is a leader in market strength and also in growth, innovation, and unified commerce coverage.  What is unique about the IHL approach is we also add a further dimension of market share scale so you can not only see who is in what quadrant, but how strong they are as well.  This is ideal as executives review their market position and consider competitors and acquisition candidates.

Finally, we provide market profiles on the top 15 software providers by revenue.  Each profile includes total revenues, revenues by hardware, software, SaaS, and services, revenues by region, and revenues by Line of Business Category.  In addition, the profiles include merger and acquisition information as well as key clients.

What makes this research different and more rigorous is that it is based on a very sophisticated and highly objective research model.  It allows vendors, retailers and analysts to see who are the real leaders in retail software, true software market rankings, who is leading in the fast growing software-as-a-service market, and which vendors are leading in sales, innovation, market reach and can implement a complete unified commerce approach to retail.

Note: Product cover images may vary from those shown
2 of 5


  • Agilysys
  • Demandware
  • Heartand Payment Systems
  • Kronos
  • Netuite
  • Reflexis
  • MORE

Background and Introduction
Market Overview
Where We Are Today
The Profitability Payoff
Trends, Drivers, and Barriers
Market Revenue Forecast and Growth
Vendor Rankings by Revenue Worldwide and North America
IHL Insight Market View Vendor Positioning Maps
Top 15 Vendor Profiles
Vendors To Watch
Appendix – Categories of Software Included

Note: Product cover images may vary from those shown
3 of 5


4 of 5
  • Agilysys
  • Aptos
  • Ceridian
  • Concrete Platform
  • Demandware
  • Fujitsu
  • GK Software
  • Gilbarco
  • Heartand Payment Systems
  • HotSchedules
  • Intuit
  • Island Pacific
  • Kronos
  • LS Retail
  • Microsoft
  • NCR
  • Netuite
  • Oneview Commerce
  • Oracle
  • Panasonic
  • Reflexis
  • SAP
  • Shopify
  • Square
  • Toshiba Global Commerce
  • Veras Retail (formerly JDA’s Store Systems)
  • Wincor-Nixdorf
Note: Product cover images may vary from those shown
5 of 5

General 5 step process for all research.

Step 1 – The WorldView IT Sizing Forecast Model is used by the analyst as a leverage as a sizing and forecast tool for over 300 retail Hardware, Software, SaaS and Services categories is leveraged within this research. The analyst has been sizing and forecasting the retail/hospitality market worldwide by solutions for over 10 years. This provides the upper bounds of the market data and total market size.

Step 2 – This is then combined with a Sophia Data Service that tracks over 4,500 enterprise retailers and hospitality providers (with a minimum of 50 locations) in terms of which vendor’s technology a given retailer/hospitality provider has installed, the total lanes/licenses, the timing of those installations and when they are due to be replaced.

Step 3 – If it is part of an end user study, the analysts will do customized web surveys and phone calls with key retail industry leaders several times a year. This data is then leveraged for several different research reports if applicable. When combined with the IT Sizing in step 1, the detailed installs by retailer in step 2, and then the vendor and customer interviews in step 4, the research data comes from several angles to provide the most insight to readers.

Step 4 – The installs and business sizing for each vendor is validated through public records and vendor/channel interviews. Customer service/traction is validated through existing customer interviews and surveys.

Step 5 – All of this is then merged together into a singular view that not only provides total market size, but also market share and scale of difference between vendors.

Where many research companies provide a top level of insight with just the facts, these reports go a bit deeper through the use of cross-tabulation and sources to answer the questions about “So what?”, not just the data, but what it means and how you can react to the market as a result of this data.