Objectives of the Presentation:
- Managing a team
- Customer service
- Facilitating change
- Removing troublemakers
- Managing your boss
- Clashes between two teams
- Managing performance
- Taking a team from any of three stages to peak performance
- Managing a remote team or teams effectively
Why Should you Attend?
By participating, you will be able to more effectively:
- Organize your team into one strong, cohesive, high-functioning unit
- Streamline processes to reduce redundant work, save money, and ensure that everyone understands their roles
- Deal with troublemakers, underperformers, department rivals, bosses from hell, and other personality types
- Improve your team's morale and motivation and watch productivity soar!
Would you like your team to perform on all cylinders, like a well-oiled machine? Would it help to significantly improve your team's effectiveness and efficiency? How about legally getting rid of that one troublemaker who is dragging everyone else down? Any issues dealing with your boss? Is it worth 90 minutes of your time to improve your team's morale, motivation and productivity?
If you answered 'yes' to any of these questions, then can laugh, listen and learn as Chris DeVany leads us all through those important topics, key questions and answers we all need to be able to address effectively to improve our team members and team's performance!
Founder and President ,
Pinnacle Performance Improvement Worldwide
Chris DeVany is the founder and president of Pinnacle Performance Improvement Worldwide, a firm which focuses on management and organization development. Pinnacle's clients include global organizations such as Visa International, Cadence Design Systems, Coca Cola, Sprint, Microsoft, Aviva Insurance, Schlumberger and over 500 other organizations in 22 countries. He also has consulted to government agencies from the United States, the Royal Government of Saudi Arabia, Canada, Cayman Islands and the United Kingdom.
He has published numerous articles in the fields of surviving mergers and acquisitions, surviving change, project management, management, sales, team-building, leadership, ethics, customer service, diversity and work-life balance, in publications ranging from ASTD/Performance in Practice to Customer Service Management. His book, "90 Days to a High-Performance Team", published by McGraw Hill and often accompanied by in-person, facilitated instruction, has helped and continues to help thousands of executives, managers and team leaders improve performance.
He has appeared hundreds of times on radio and television interview programs to discuss mergers and acquisitions (how to manage and survive them), project management, sales, customer service, effective workplace communication, management, handling rapid personal and organizational change and other topical business issues. He has served or is currently serving as a board member of the International Association of Facilitators, Sales and Marketing Executives International, American Management Association, American Society of Training and Development, Institute of Management Consultants, American Society of Association Executives, Meeting Professionals International and National Speakers Association. Chris is an award-winning Toastmaster's International Competition speaker. He recently participated in the Fortune 500 Annual Management Forum as a speaker, panelist and workshop leader.
Chris has distinguished himself professionally by serving multiple corporations as manager and trainer of sales, operations, project management, IT, customer service and marketing professionals. Included among those business leaders are Prudential Insurance, Sprint, BayBank (now part of Bank of America), US Health Care and Marriott Corporation. He has assisted these organizations in mergers and acquisitions, facilitating post-merger and acquisition integration, developing project management, sales, customer service and marketing strategies, organizing inbound and outbound call center programs, training and development of management and new hires, and fostering corporate growth through creative change and innovation initiatives.
Chris holds degrees in management studies and organizational behavior from Boston University. He has traveled to 22 countries and 47 states in the course of his career.