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Standard Operating Procedures: Key Strategies For Crafting Effective SOPs - Webinar

  • ID: 4302585
  • Webinar
  • 60 Minutes
  • Lorman Business Center, Inc.
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Gain a better understanding of how to create a set of standard operating procedures to save time, stay organized, and create smooth transitions between employees.

Developing and documenting a standard way of doing things is increasingly becoming an essential component to modern organizational success. Crafting a set of Standard Operating Procedures can be made easy by learning and following some basic steps covered in this topic.

Once mainly used in technical fields, Standard Operating Procedures (SOPs) are now recognized for:
  • Reducing learning curve training time for new employees
  • Ensuring business continuity
  • Standardizing best practices and processes
  • Making the delegation of tasks a no-brainer
  • Ensuring that your customers are getting the best possible experience from your organization
An SOP is not a restrictive burden on flexibility and creativity. It is a living document subject and open to change as methods are updated and refined. Putting together an SOP will make any organization run smoother with a more credible appearance to both your employees and customers.

Learning Objectives
  • You will be able to review how to develop your own effective SOP.
  • You will be able to define the structural format for an SOP.
  • You will be able to describe the key elements in writing an SOP.
  • You will be able to identify the best ways to customize an SOP for your organization.
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How to Structure Your Standard Operating Procedure
  • Choosing the Best Format
  • Customizing for the End-User
  • Using Subject Matter Experts
  • Length and Complexity of Your SOP
  • Keeping Focused on Your Key Objective(s)
How to Write Your Standard Operating Procedure
  • Elements Apart From the Procedure
  • Title Page
  • Table of Contents
  • Quality Control
  • Reference
  • Key Elements of the Procedure
  • Scope and Purpose
  • Procedures and Methodology
  • Terminology
  • Health and Safety
  • Supplies and Equipment
  • Troubleshooting
  • Keeping Your SOP Clear and Simple
  • Accuracy and Credibility
  • Visual Aids
  • Version Control
How to Ensure Effectiveness and Success of Your Standard Operating Procedure
  • Pressure Test
  • End User Review
  • Hierarchy and QA Approval
  • Implementation
  • Regular Review and Evaluation
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Philip P. Fenech - Intrinsic Training and Development
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This webinar is designed for supervisors, team leaders, business owners and managers, human resource managers, presidents and vice presidents.
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