The Blueprint Report for Utility Operations provides a comprehensive overview of services for the utility industry. This Blueprint looks at business process services, information technology services, and engineering services across the utility value chain areas of generation, market operations, transmission, distribution and metering, marketing and retail, and cross value chain BPO, engineering, and ITO services.
This report analyzes and reviews how the market is evolving toward more business-outcome focused, flexible, and collaborative services and how service providers are meeting the needs of utility organizations. The Blueprint includes profiles and assessments of 14 service providers of utility operations services.
Unlike other quadrants and matrices, the Blueprint identifies relevant differentiators between service providers across a number of facets in two main categories: innovation and execution. The assessment of the 14 service providers is reflected on the Blueprint Grid.
The Blueprint Grid recognizes up-and-coming service providers (High Potentials) that are scoring higher on innovation criteria than on execution criteria as the providers build these practices.
The Grid includes a group of established, high-execution service providers (Execution Powerhouses) that have built effective delivery operations but need to innovate capabilities and offerings further. They are in addition to the rankings for highest overall performance (Winners Circle), and strong combined innovation and execution performance (High Performers).
- Executive Summary
- Key Market Dynamics in Utility Operations
- Contract Data Analysis
- Market Forecast Through 2021
- Research Methodology
- Service Provider Grid
- Service Provider Profiles
- Market Wrap-Up and Recommendations
- About the Author