Latin America, Middle East & Africa Chatbots Market (2017-2023)

  • ID: 4327835
  • Report
  • Region: Africa, East Africa, Latin America, Middle East
  • 164 pages
  • Marqual IT Solutions Pvt. Ltd (KBV Research)
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FEATURED COMPANIES

  • 24/7 Customer, Inc.
  • CX Company
  • Egain Corporation
  • Next IT Corporation
  • MORE
A program which is used to converse with users via a chat interface can be called as a chatbot. It is a service which is a computer based program and operates over the internet. Chatbots have gained prominence in various applications such as in e-commerce based customer service, internet gaming, and also largely in call centers. Various interfaces such as mobile, stand-alone, and internet are used to create a platform for chatbots. Despite its limited usage only in large enterprises, the chatbot market is potent industry and would be a potential market during the forecast period.

The growing demand for integrated and next generation technology, rapid growth in the cloud-based solutions, and unprecedented growth in the adoption of mobile applications would further compliment the chatbots market. The cloud-based chatbot solution significantly reduces the need to significant up-front costs and also eliminates the need for server maintenance.

Based on the types, the Chatbots market is segmented into Solution and Services. The Services market is segmented into Professional and Managed Services. Based on the Usages, the market is segmented into Websites, Contact Centers, Social Media, and Mobile Platform. Based on Organization Sizes, the market is segmented into Small & Medium Enterprises and Large Enterprises. Based on Deployment Types, the market is segmented into Cloud and On-Premise. The verticals covered under the report include BSFI, Communication, Utilities, Healthcare, Travel & Hospitality, Government, Retail, Education, and Others.

Based on Country, Chatbots market is segmented into Brazil, Argentina, UAE, Saudi Arabia, South Africa, Nigeria and Rest of Latin America, Middle East & Africa (LAMEA). Brazil remained the dominant Country in the Latin America, Middle East and Africa Chatbots market in 2016. UAE and Saudi Arabia would witness promising CAGR during the forecast period (2017-2023).

The report covers the analysis of key stake holders of the Chatbots market. Key companies profiled in the report include International Business Machines Corporation (IBM), Nuance Communications, Inc., Egain Corporation, Next IT Corporation, Google Inc. (Speaktoit, Inc.), 24/7 Customer, Inc., CX Company, and Creative Virtual Pvt. Ltd.
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Note: Product cover images may vary from those shown
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FEATURED COMPANIES

  • 24/7 Customer, Inc.
  • CX Company
  • Egain Corporation
  • Next IT Corporation
  • MORE
1. Market Scope & Methodology
1.1 Market Definition
1.2 Objectives
1.3 Market Scope
1.4 Segmentation
1.4.1 Latin America, Middle East and Africa Chatbots Market, by Types
1.4.2 Latin America, Middle East and Africa Chatbots Market, by Usages
1.4.3 Latin America, Middle East and Africa Chatbots Market, by Organization Sizes
1.4.4 Latin America, Middle East and Africa Chatbots Market, by Deployment Types
1.4.5 Latin America, Middle East and Africa Chatbots Market, by Verticals
1.4.6 Latin America, Middle East and Africa Chatbots Market, by Countries
1.5 Methodology for the research

2. Executive Summary

3. Market Overview
3.1 Introduction
3.2 Drivers and Restraints
3.2.1 Market Drivers
3.2.2 Market Restraints

4. LAMEA Chatbots Market
4.1 LAMEA Chatbots Market by Type
4.1.1 LAMEA Chatbots Software Market by Country
4.1.2 LAMEA Chatbots Services Market by Country
4.1.3 LAMEA Chatbots Market by Service Type
4.1.3.1 LAMEA Chatbots Professional Services Market by Country
4.1.3.2 LAMEA Chatbots Managed Services Market by Country

5. LAMEA Chatbots Market by Usage
5.1 Introduction
5.1.1 LAMEA Websites Chatbots Market by Country
5.1.2 LAMEA Contact Centers Chatbots Market by Country
5.1.3 LAMEA Social Media Chatbots Market by Country
5.1.4 LAMEA Mobile Platform Chatbots Market by Country

6. LAMEA Chatbots Market by Organization Size
6.1 Introduction
6.1.1 LAMEA Small & Medium Enterprises Chatbots Market by Country
6.1.2 LAMEA Large Enterprises Chatbots Market by Country

7. LAMEA Chatbots Market by Deployment Type
7.1 Introduction
7.1.1 LAMEA On-Premise Deployment Chatbots Market by Country
7.1.2 LAMEA Cloud Deployment Chatbots Market by Country

8. LAMEA Chatbots Market by Vertical
8.1 Introduction
8.1.1 LAMEA Chatbots in BFSI Market by Country
8.1.2 LAMEA Chatbots in Communication Market by Country
8.1.3 LAMEA Chatbots in Utilities Market by Country
8.1.4 LAMEA Chatbots in Healthcare Market by Country
8.1.5 LAMEA Chatbots in Travel & Hospitality Market by Country
8.1.6 LAMEA Chatbots in Government Market by Country
8.1.7 LAMEA Chatbots in Retail Market by Country
8.1.8 LAMEA Chatbots in Education Market by Country
8.1.9 LAMEA Chatbots in Others Market by Country

9. LAMEA Chatbots Market by Country
9.1 Introduction
9.1.1 Brazil Chatbots Market
9.1.1.1 Brazil Chatbots Market by Type
9.1.1.1.1 Brazil Chatbots Market by Services Type
9.1.1.2 Brazil Chatbots Market by Usage
9.1.1.3 Brazil Chatbots Market by Organization Size
9.1.1.4 Brazil Chatbots Market by Deployment Type
9.1.1.5 Brazil Chatbots Market by Vertical
9.1.2 Argentina Chatbots Market
9.1.2.1 Argentina Chatbots Market by Type
9.1.2.1.1 Argentina Chatbots Market by Services Type
9.1.2.2 Argentina Chatbots Market by Usage
9.1.2.3 Argentina Chatbots Market by Organization Size
9.1.2.4 Argentina Chatbots Market by Deployment Type
9.1.2.5 Argentina Chatbots Market by Vertical
9.1.3 UAE Chatbots Market
9.1.3.1 UAE Chatbots Market by Type
9.1.3.1.1 UAE Chatbots Market by Services Type
9.1.3.2 UAE Chatbots Market by Usage
9.1.3.3 UAE Chatbots Market by Organization Size
9.1.3.4 UAE Chatbots Market by Deployment Type
9.1.3.5 UAE Chatbots Market by Vertical
9.1.4 Saudi Arabia Chatbots Market
9.1.4.1 Saudi Arabia Chatbots Market by Type
9.1.4.1.1 Saudi Arabia Chatbots Market by Services Type
9.1.4.2 Saudi Arabia Chatbots Market by Usage
9.1.4.3 Saudi Arabia Chatbots Market by Organization Size
9.1.4.4 Saudi Arabia Chatbots Market by Deployment Type
9.1.4.5 Saudi Arabia Chatbots Market by Vertical
9.1.5 South Africa Chatbots Market
9.1.5.1 South Africa Chatbots Market by Type
9.1.5.1.1 South Africa Chatbots Market by Services Type
9.1.5.2 South Africa Chatbots Market by Usage
9.1.5.3 South Africa Chatbots Market by Organization Size
9.1.5.4 South Africa Chatbots Market by Deployment Type
9.1.5.5 South Africa Chatbots Market by Vertical
9.1.6 Nigeria Chatbots Market
9.1.6.1 Nigeria Chatbots Market by Type
9.1.6.1.1 Nigeria Chatbots Market by Services Type
9.1.6.2 Nigeria Chatbots Market by Usage
9.1.6.3 Nigeria Chatbots Market by Organization Size
9.1.6.4 Nigeria Chatbots Market by Deployment Type
9.1.6.5 Nigeria Chatbots Market by Vertical
9.1.7 Rest of LAMEA Chatbots Market
9.1.7.1 Rest of LAMEA Chatbots Market by Type
9.1.7.1.1 Rest of LAMEA Chatbots Market by Services Type
9.1.7.2 Rest of LAMEA Chatbots Market by Usage
9.1.7.3 Rest of LAMEA Chatbots Market by Organization Size
9.1.7.4 Rest of LAMEA Chatbots Market by Deployment Type
9.1.7.5 Rest of LAMEA Chatbots Market by Vertical

10. Company Profiles
10.1 IBM Corporation
10.1.1 Company Overview
10.1.2 Financial Analysis
10.1.3 Segmental and Regional Analysis
10.1.4 Research & Development Expense
10.2 Nuance Communications, Inc.
10.2.1 Company Overview
10.2.2 Financial Analysis
10.2.3 Segmental and Regional Analysis
10.2.4 Research & Development Expense
10.3 Egain Corporation
10.3.1 Company Overview
10.3.2 Financial Analysis
10.3.3 Regional Analysis
10.3.4 Research & Development Expense
10.4 Next IT Corporation
10.4.1 Company Overview
10.4.2 Financial Analysis
10.4.3 Segmental and Regional Analysis
10.5 Google Inc. (Speaktoit, Inc.)
10.5.1 Company Overview
10.5.2 Financial Analysis
10.5.3 Segmental and Regional Analysis
10.5.4 Research & Development Expense
10.6 24/7 Customer, Inc.
10.6.1 Company Overview
10.7 CX Company
10.7.1 Company Overview
10.8 Creative Virtual Pvt. Ltd.
10.8.1 Company Overview
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  • International Business Machines Corporation (IBM)
  • Nuance Communications, Inc.
  • Egain Corporation
  • Next IT Corporation
  • Google Inc. (Speaktoit, Inc.)
  • 24/7 Customer, Inc.
  • CX Company
  • Creative Virtual Pvt. Ltd.
Note: Product cover images may vary from those shown
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Note: Product cover images may vary from those shown
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