North America Chatbots Market (2017-2023)

  • ID: 4327836
  • Report
  • Region: America, North America, United States
  • 122 pages
  • Marqual IT Solutions Pvt. Ltd (KBV Research)
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FEATURED COMPANIES

  • 24/7 Customer, Inc.
  • CX Company
  • Egain Corporation
  • Next IT Corporation
  • MORE
A program which is used to converse with users via a chat interface can be called as a chatbot. It is a service which is a computer based program and operates over the internet. Chatbots have gained prominence in various applications such as in e-commerce based customer service, internet gaming, and also largely in call centers. The need for integrated patient engagement for superior level of physician experience, exhaustive patient documentations, medicines, doctor visits and check-up reminder systems, educating patients, Electronic Health Records (EHR), etc. would significantly add to the adoption of smart advisors within the healthcare sector; therefore, the adoption of chatbots within the healthcare sector would witness tremendous growth during the forecast period.

Despite positive aspects, there are factors that are limiting the rapid and widespread adoption of chatbots. The integration issues, monitoring, management, and security concerns are some of the factors that are limiting the growth of the chatbots market.

Based on the types, the Chatbots market is segmented into Solution and Services. The Services market is segmented into Professional and Managed Services. Based on the Usages, the market is segmented into Websites, Contact Centers, Social Media, and Mobile Platform. Based on Organization Sizes, the market is segmented into Small & Medium Enterprises and Large Enterprises. Based on Deployment Types, the market is segmented into Cloud and On-Premise. The verticals covered under the report include BSFI, Communication, Utilities, Healthcare, Travel & Hospitality, Government, Retail, Education, and Others.

Based on Country, Chatbots market is segmented into US, Canada, Mexico and Rest of North America. US remained the dominant Country in the North America Chatbots market in 2016. Canada would witness promising CAGR during the forecast period (2017-2023).

The report covers the analysis of key stake holders of the Chatbots market. Key companies profiled in the report include International Business Machines Corporation (IBM), Nuance Communications, Inc., Egain Corporation, Next IT Corporation, Google Inc. (Speaktoit, Inc.), 24/7 Customer, Inc., CX Company, and Creative Virtual Pvt. Ltd.
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Note: Product cover images may vary from those shown
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FEATURED COMPANIES

  • 24/7 Customer, Inc.
  • CX Company
  • Egain Corporation
  • Next IT Corporation
  • MORE
1. Market Scope & Methodology
1.1 Market Definition
1.2 Objectives
1.3 Market Scope
1.4 Segmentation
1.4.1 North America Chatbots Market, by Types
1.4.2 North America Chatbots Market, by Usages
1.4.3 North America Chatbots Market, by Organization Sizes
1.4.4 North America Chatbots Market, by Deployment Types
1.4.5 North America Chatbots Market, by Verticals
1.4.6 North America Chatbots Market, by Countries
1.5 Methodology for the research

2. Executive Summary

3. Market Overview
3.1 Introduction
3.2 Drivers and Restraints
3.2.1 Market Drivers
3.2.2 Market Restraints

4. North America Chatbots Market
4.1 North America Chatbots Market by Type
4.1.1 North America Chatbots Software Market by Country
4.1.2 North America Chatbots Services Market by Country
4.1.3 North America Chatbots Market by Service Type
4.1.3.1 North America Chatbots Professional Services Market by Country
4.1.3.2 North America Chatbots Managed Services Market by Country

5. North America Chatbots Market by Usage
5.1 Introduction
5.1.1 North America Websites Chatbots Market by Country
5.1.2 North America Contact Centers Chatbots Market by Country
5.1.3 North America Social Media Chatbots Market by Country
5.1.4 North America Mobile Platform Chatbots Market by Country

6. North America Chatbots Market by Organization Size
6.1 Introduction
6.1.1 North America Small & Medium Enterprises Chatbots Market by Country
6.1.2 North America Large Enterprises Chatbots Market by Country

7. North America Chatbots Market by Deployment Type
7.1 Introduction
7.1.1 North America On-Premise Deployment Chatbots Market by Country
7.1.2 North America Cloud Deployment Chatbots Market by Country

8. North America Chatbots Market by Vertical
8.1 Introduction
8.1.1 North America Chatbots in BFSI Market by Country
8.1.2 North America Chatbots in Communication Market by Country
8.1.3 North America Chatbots in Utilities Market by Country
8.1.4 North America Chatbots in Healthcare Market by Country
8.1.5 North America Chatbots in Travel & Hospitality Market by Country
8.1.6 North America Chatbots in Government Market by Country
8.1.7 North America Chatbots in Retail Market by Country
8.1.8 North America Chatbots in Education Market by Country
8.1.9 North America Chatbots in Others Market by Country

9. North America Chatbots Market by Country
9.1 Introduction
9.1.1 US Chatbots Market
9.1.1.1 US Chatbots Market by Type
9.1.1.1.1 US Chatbots Market by Services Type
9.1.1.2 US Chatbots Market by Usage
9.1.1.3 US Chatbots Market by Organization Size
9.1.1.4 US Chatbots Market by Deployment Type
9.1.1.5 US Chatbots Market by Vertical
9.1.2 Canada Chatbots Market
9.1.2.1 Canada Chatbots Market by Type
9.1.2.1.1 Canada Chatbots Market by Services Type
9.1.2.2 Canada Chatbots Market by Usage
9.1.2.3 Canada Chatbots Market by Organization Size
9.1.2.4 Canada Chatbots Market by Deployment Type
9.1.2.5 Canada Chatbots Market by Vertical
9.1.3 Mexico Chatbots Market
9.1.3.1 Mexico Chatbots Market by Type
9.1.3.1.1 Mexico Chatbots Market by Services Type
9.1.3.2 Mexico Chatbots Market by Usage
9.1.3.3 Mexico Chatbots Market by Organization Size
9.1.3.4 Mexico Chatbots Market by Deployment Type
9.1.3.5 Mexico Chatbots Market by Vertical
9.1.4 Rest of North America Chatbots Market
9.1.4.1 Rest of North America Chatbots Market by Type
9.1.4.1.1 Rest of North America Chatbots Market by Services Type
9.1.4.2 Rest of North America Chatbots Market by Usage
9.1.4.3 Rest of North America Chatbots Market by Organization Size
9.1.4.4 Rest of North America Chatbots Market by Deployment Type
9.1.4.5 Rest of North America Chatbots Market by Vertical

10. Company Profiles
10.1 IBM Corporation
10.1.1 Company Overview
10.1.2 Financial Analysis
10.1.3 Segmental and Regional Analysis
10.1.4 Research & Development Expense
10.2 Nuance Communications, Inc.
10.2.1 Company Overview
10.2.2 Financial Analysis
10.2.3 Segmental and Regional Analysis
10.2.4 Research & Development Expense
10.3 Egain Corporation
10.3.1 Company Overview
10.3.2 Financial Analysis
10.3.3 Regional Analysis
10.3.4 Research & Development Expense
10.4 Next IT Corporation
10.4.1 Company Overview
10.4.2 Financial Analysis
10.4.3 Segmental and Regional Analysis
10.5 Google Inc. (Speaktoit, Inc.)
10.5.1 Company Overview
10.5.2 Financial Analysis
10.5.3 Segmental and Regional Analysis
10.5.4 Research & Development Expense
10.6 24/7 Customer, Inc.
10.6.1 Company Overview
10.7 CX Company
10.7.1 Company Overview
10.8 Creative Virtual Pvt. Ltd.
10.8.1 Company Overview
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  • International Business Machines Corporation (IBM)
  • Nuance Communications, Inc.
  • Egain Corporation
  • Next IT Corporation
  • Google Inc. (Speaktoit, Inc.)
  • 24/7 Customer, Inc.
  • CX Company
  • Creative Virtual Pvt. Ltd.
Note: Product cover images may vary from those shown
5 of 4
Note: Product cover images may vary from those shown
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