Asia Pacific Chatbots Market (2017-2023)

  • ID: 4327884
  • Report
  • Region: Asia, Asia Pacific
  • 164 pages
  • Marqual IT Solutions Pvt. Ltd (KBV Research)
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FEATURED COMPANIES

  • 24/7 Customer, Inc.
  • CX Company
  • Egain Corporation
  • Next IT Corporation
  • MORE
A program which is used to converse with users via a chat interface can be called as a chatbot. It is a service which is a computer based program and operates over the internet. The Chatbots are designed in such a manner that it could provide customers a better digital experience. Chatbots offer new opportunities for retailers; as they can use Chatbots for promoting their websites and enhance their website experience. It has been observed that digitalized back end processes have gained more consumer engagement. Chatbots have gained prominence in various applications such as in e-commerce based customer service, internet gaming, and also largely in call centers. Various interfaces such as mobile, stand-alone, and internet are used to create a platform for chatbots. Despite its limited usage only in large enterprises, the chatbot market is potent industry and would be a potential market during the forecast period.

Based on the types, the Chatbots market is segmented into Solution and Services. The Services market is segmented into Professional and Managed Services. Based on the Usages, the market is segmented into Websites, Contact Centers, Social Media, and Mobile Platform. Based on Organization Sizes, the market is segmented into Small & Medium Enterprises and Large Enterprises. Based on Deployment Types, the market is segmented into Cloud and On-Premise. The verticals covered under the report include BSFI, Communication, Utilities, Healthcare, Travel & Hospitality, Government, Retail, Education, and Others.

Based on Country, Chatbots market is segmented China, Japan, India, South Korea, Singapore, Malaysia and Rest of Asia Pacific. China remained the dominant Country in the Asia Pacific Chatbots market in 2016. South Korea and India would witness promising CAGR during the forecast period (2017-2023).

The report covers the analysis of key stake holders of the Chatbots market. Key companies profiled in the report include International Business Machines Corporation (IBM), Nuance Communications, Inc., Egain Corporation, Next IT Corporation, Google Inc. (Speaktoit, Inc.), 24/7 Customer, Inc., CX Company, and Creative Virtual Pvt. Ltd.
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Note: Product cover images may vary from those shown
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FEATURED COMPANIES

  • 24/7 Customer, Inc.
  • CX Company
  • Egain Corporation
  • Next IT Corporation
  • MORE
1. Market Scope & Methodology
1.1 Market Definition
1.2 Objectives
1.3 Market Scope
1.4 Segmentation
1.4.1 Asia Pacific Chatbots Market, by Types
1.4.2 Asia Pacific Chatbots Market, by Usages
1.4.3 Asia Pacific Chatbots Market, by Organization Sizes
1.4.4 Asia Pacific Chatbots Market, by Deployment Types
1.4.5 Asia Pacific Chatbots Market, by Verticals
1.4.6 Asia Pacific Chatbots Market, by Countries
1.5 Methodology for the research

2. Executive Summary

3. Market Overview
3.1 Introduction
3.2 Drivers and Restraints
3.2.1 Market Drivers
3.2.2 Market Restraints

4. Asia Pacific Chatbots Market
4.1 Asia Pacific Chatbots Market by Type
4.1.1 Asia Pacific Chatbots Software Market by Country
4.1.2 Asia Pacific Chatbots Services Market by Country
4.1.3 Asia Pacific Chatbots Market by Service Type
4.1.3.1 Asia Pacific Chatbots Professional Services Market by Country
4.1.3.2 Asia Pacific Chatbots Managed Services Market by Country

5. Asia Pacific Chatbots Market by Usage
5.1 Introduction
5.1.1 Asia Pacific Websites Chatbots Market by Country
5.1.2 Asia Pacific Contact Centers Chatbots Market by Country
5.1.3 Asia Pacific Social Media Chatbots Market by Country
5.1.4 Asia Pacific Mobile Platform Chatbots Market by Country

6. Asia Pacific Chatbots Market by Organization Size
6.1 Introduction
6.1.1 Asia Pacific Small & Medium Enterprises Chatbots Market by Country
6.1.2 Asia Pacific Large Enterprises Chatbots Market by Country

7. Asia Pacific Chatbots Market by Deployment Type
7.1 Introduction
7.1.1 Asia Pacific On-Premise Deployment Chatbots Market by Country
7.1.2 Asia Pacific Cloud Deployment Chatbots Market by Country

8. Asia Pacific Chatbots Market by Vertical
8.1 Introduction
8.1.1 Asia Pacific Chatbots in BFSI Market by Country
8.1.2 Asia Pacific Chatbots in Communication Market by Country
8.1.3 Asia Pacific Chatbots in Utilities Market by Country
8.1.4 Asia Pacific Chatbots in Healthcare Market by Country
8.1.5 Asia Pacific Chatbots in Travel & Hospitality Market by Country
8.1.6 Asia Pacific Chatbots in Government Market by Country
8.1.7 Asia Pacific Chatbots in Retail Market by Country
8.1.8 Asia Pacific Chatbots in Education Market by Country
8.1.9 Asia Pacific Chatbots in Others Market by Country

9. Asia Pacific Chatbots Market by Country
9.1 Introduction
9.1.1 China Chatbots Market
9.1.1.1 China Chatbots Market by Type
9.1.1.1.1 China Chatbots Market by Services Type
9.1.1.2 China Chatbots Market by Usage
9.1.1.3 China Chatbots Market by Organization Size
9.1.1.4 China Chatbots Market by Deployment Type
9.1.1.5 China Chatbots Market by Vertical
9.1.2 Japan Chatbots Market
9.1.2.1 Japan Chatbots Market by Type
9.1.2.1.1 Japan Chatbots Market by Services Type
9.1.2.2 Japan Chatbots Market by Usage
9.1.2.3 Japan Chatbots Market by Organization Size
9.1.2.4 Japan Chatbots Market by Deployment Type
9.1.2.5 Japan Chatbots Market by Vertical
9.1.3 India Chatbots Market
9.1.3.1 India Chatbots Market by Type
9.1.3.1.1 India Chatbots Market by Services Type
9.1.3.2 India Chatbots Market by Usage
9.1.3.3 India Chatbots Market by Organization Size
9.1.3.4 India Chatbots Market by Deployment Type
9.1.3.5 India Chatbots Market by Vertical
9.1.4 South Korea Chatbots Market
9.1.4.1 South Korea Chatbots Market by Type
9.1.4.1.1 South Korea Chatbots Market by Services Type
9.1.4.2 South Korea Chatbots Market by Usage
9.1.4.3 South Korea Chatbots Market by Organization Size
9.1.4.4 South Korea Chatbots Market by Deployment Type
9.1.4.5 South Korea Chatbots Market by Vertical
9.1.5 Singapore Chatbots Market
9.1.5.1 Singapore Chatbots Market by Type
9.1.5.1.1 Singapore Chatbots Market by Services Type
9.1.5.2 Singapore Chatbots Market by Usage
9.1.5.3 Singapore Chatbots Market by Organization Size
9.1.5.4 Singapore Chatbots Market by Deployment Type
9.1.5.5 Singapore Chatbots Market by Vertical
9.1.6 Malaysia Chatbots Market
9.1.6.1 Malaysia Chatbots Market by Type
9.1.6.1.1 Malaysia Chatbots Market by Services Type
9.1.6.2 Malaysia Chatbots Market by Usage
9.1.6.3 Malaysia Chatbots Market by Organization Size
9.1.6.4 Malaysia Chatbots Market by Deployment Type
9.1.6.5 Malaysia Chatbots Market by Vertical
9.1.7 Rest of Asia Pacific Chatbots Market
9.1.7.1 Rest of Asia Pacific Chatbots Market by Type
9.1.7.1.1 Rest of Asia Pacific Chatbots Market by Services Type
9.1.7.2 Rest of Asia Pacific Chatbots Market by Usage
9.1.7.3 Rest of Asia Pacific Chatbots Market by Organization Size
9.1.7.4 Rest of Asia Pacific Chatbots Market by Deployment Type
9.1.7.5 Rest of Asia Pacific Chatbots Market by Vertical

10. Company Profiles
10.1 IBM Corporation
10.1.1 Company Overview
10.1.2 Financial Analysis
10.1.3 Segmental and Regional Analysis
10.1.4 Research & Development Expense
10.2 Nuance Communications, Inc.
10.2.1 Company Overview
10.2.2 Financial Analysis
10.2.3 Segmental and Regional Analysis
10.2.4 Research & Development Expense
10.3 Egain Corporation
10.3.1 Company Overview
10.3.2 Financial Analysis
10.3.3 Regional Analysis
10.3.4 Research & Development Expense
10.4 Next IT Corporation
10.4.1 Company Overview
10.4.2 Financial Analysis
10.4.3 Segmental and Regional Analysis
10.5 Google Inc. (Speaktoit, Inc.)
10.5.1 Company Overview
10.5.2 Financial Analysis
10.5.3 Segmental and Regional Analysis
10.5.4 Research & Development Expense
10.6 24/7 Customer, Inc.
10.6.1 Company Overview
10.7 CX Company
10.7.1 Company Overview
10.8 Creative Virtual Pvt. Ltd.
10.8.1 Company Overview
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  • International Business Machines Corporation (IBM)
  • Nuance Communications, Inc.
  • Egain Corporation
  • Next IT Corporation
  • Google Inc. (Speaktoit, Inc.)
  • 24/7 Customer, Inc.
  • CX Company
  • Creative Virtual Pvt. Ltd.
Note: Product cover images may vary from those shown
5 of 4
Note: Product cover images may vary from those shown
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