Global Chatbots Market (2017-2023)

  • ID: 4327897
  • Report
  • Region: Global
  • 320 pages
  • Marqual IT Solutions Pvt. Ltd (KBV Research)
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FEATURED COMPANIES

  • 24/7 Customer, Inc.
  • CX Company
  • Egain Corporation
  • Next IT Corporation
  • MORE
A program which is used to converse with users via a chat interface can be called as a chatbot. It is a service which is a computer based program and operates over the internet. Chatbots have gained prominence in various applications such as in e-commerce based customer service, internet gaming, and also largely in call centers. Various interfaces such as mobile, stand-alone, and internet are used to create a platform for chatbots. Despite its limited usage only in large enterprises, the chatbot market is potent industry and would be a potential market during the forecast period.

The leading factors that are driving the widespread adoption of chatbots market are increasing demand for intelligent customer engagement process, growing market penetration of websites & mobile applications, and unprecedented demand for automated patient management tools within the healthcare sector.

Based on the types, the Chatbots market is segmented into Solution and Services. The Services market is segmented into Professional and Managed Services. Based on the Usages, the market is segmented into Websites, Contact Centers, Social Media, and Mobile Platform. Based on Organization Sizes, the market is segmented into Small & Medium Enterprises and Large Enterprises. Based on Deployment Types, the market is segmented into Cloud and On-Premise. The verticals covered under the report include BSFI, Communication, Utilities, Healthcare, Travel & Hospitality, Government, Retail, Education, and Others.

Based on region, Chatbots market is segmented into North America (US, Canada, Mexico and Rest of North America), Europe (Germany, UK, France, Russia, Spain, Italy and Rest of Europe), Asia Pacific (China, Japan, India, South Korea, Singapore, Malaysia and Rest of Asia Pacific) and Latin America, Middle East & Africa. North America remained the dominant region in the global Chatbots market in 2016. Asia Pacific would witness promising CAGR during the forecast period (2017-2023).

The report covers the analysis of key stake holders of the Chatbots market. Key companies profiled in the report include International Business Machines Corporation (IBM), Nuance Communications, Inc., Egain Corporation, Next IT Corporation, Google Inc. (Speaktoit, Inc.), 24/7 Customer, Inc., CX Company, and Creative Virtual Pvt. Ltd.
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Note: Product cover images may vary from those shown
2 of 5

FEATURED COMPANIES

  • 24/7 Customer, Inc.
  • CX Company
  • Egain Corporation
  • Next IT Corporation
  • MORE
1. Market Scope & Methodology
1.1 Market Definition
1.2 Objectives
1.3 Market Scope
1.4 Segmentation
1.4.1 Global Chatbots Market, by Types
1.4.2 Global Chatbots Market, by Usages
1.4.3 Global Chatbots Market, by Organization Sizes
1.4.4 Global Chatbots Market, by Deployment Types
1.4.5 Global Chatbots Market, by Verticals
1.4.6 Global Chatbots Market, by Geography
1.5 Methodology for the research

2. Executive Summary

3. Market Overview
3.1 Introduction
3.2 Drivers and Restraints
3.2.1 Market Drivers
3.2.2 Market Restraints

4. Global Chatbots Market
4.1 Global Chatbots Market by Type
4.1.1 Global Chatbots Software Market by Region
4.1.2 Global Chatbots Services Market by Region
4.1.3 Global Chatbots Market by Service Type
4.1.3.1 Global Chatbots Professional Services Market by Region
4.1.3.2 Global Chatbots Managed Services Market by Region

5. Global Chatbots Market by Usage
5.1 Introduction
5.1.1 Global Websites Chatbots Market by Region
5.1.2 Global Contact Centers Chatbots Market by Region
5.1.3 Global Social Media Chatbots Market by Region
5.1.4 Global Mobile Platform Chatbots Market by Region

6. Global Chatbots Market by Organization Size
6.1 Introduction
6.1.1 Global Small & Medium Enterprises Chatbots Market by Region
6.1.2 Global Large Enterprises Chatbots Market by Region

7. Global Chatbots Market by Deployment Type
7.1 Introduction
7.1.1 Global On-Premise Deployment Chatbots Market by Region
7.1.2 Global Cloud Deployment Chatbots Market by Region

8. Global Chatbots Market by Vertical
8.1 Introduction
8.1.1 Global Chatbots in BFSI Market by Region
8.1.2 Global Chatbots in Communication Market by Region
8.1.3 Global Chatbots in Utilities Market by Region
8.1.4 Global Chatbots in Healthcare Market by Region
8.1.5 Global Chatbots in Travel & Hospitality Market by Region
8.1.6 Global Chatbots in Government Market by Region
8.1.7 Global Chatbots in Retail Market by Region
8.1.8 Global Chatbots in Education Market by Region
8.1.9 Global Chatbots in Others Market by Region

9. Global Chatbots Market by Region
9.1 Introduction
9.2 North America Chatbots Market
9.2.1 North America Chatbots Market by Type
9.2.1.1 North America Chatbots Software Market by Country
9.2.1.2 North America Chatbots Services Market by Country
9.2.1.3 North America Chatbots Market by Service Type
9.2.1.3.1 North America Chatbots Professional Services Market by Country
9.2.1.3.2 North America Chatbots Managed Services Market by Country
9.2.2 North America Chatbots Market by Usage
9.2.2.1 North America Websites Chatbots Market by Country
9.2.2.2 North America Contact Centers Chatbots Market by Country
9.2.2.3 North America Social Media Chatbots Market by Country
9.2.2.4 North America Mobile Platform Chatbots Market by Country
9.2.3 North America Chatbots Market by Organization Size
9.2.3.1 North America Small & Medium Enterprises Chatbots Market by Country
9.2.3.2 North America Large Enterprises Chatbots Market by Country
9.2.4 North America Chatbots Market by Deployment Type
9.2.4.1 North America On-Premise Deployment Chatbots Market by Country
9.2.4.2 North America Cloud Deployment Chatbots Market by Country
9.2.5 North America Chatbots Market by Vertical
9.2.5.1 North America Chatbots in BFSI Market by Country
9.2.5.2 North America Chatbots in Communication Market by Country
9.2.5.3 North America Chatbots in Utilities Market by Country
9.2.5.4 North America Chatbots in Healthcare Market by Country
9.2.5.5 North America Chatbots in Travel & Hospitality Market by Country
9.2.5.6 North America Chatbots in Government Market by Country
9.2.5.7 North America Chatbots in Retail Market by Country
9.2.5.8 North America Chatbots in Education Market by Country
9.2.5.9 North America Chatbots in Others Market by Country
9.2.6 North America Chatbots Market by Country
9.2.6.1 US Chatbots Market
9.2.6.1.1 US Chatbots Market by Type
9.2.6.1.2 US Chatbots Market by Usage
9.2.6.1.3 US Chatbots Market by Organization Size
9.2.6.1.4 US Chatbots Market by Deployment Type
9.2.6.1.5 US Chatbots Market by Vertical
9.2.6.2 Canada Chatbots Market
9.2.6.2.1 Canada Chatbots Market by Type
9.2.6.2.2 Canada Chatbots Market by Usage
9.2.6.2.3 Canada Chatbots Market by Organization Size
9.2.6.2.4 Canada Chatbots Market by Deployment Type
9.2.6.2.5 Canada Chatbots Market by Vertical
9.2.6.3 Mexico Chatbots Market
9.2.6.3.1 Mexico Chatbots Market by Type
9.2.6.3.2 Mexico Chatbots Market by Usage
9.2.6.3.3 Mexico Chatbots Market by Organization Size
9.2.6.3.4 Mexico Chatbots Market by Deployment Type
9.2.6.3.5 Mexico Chatbots Market by Vertical
9.2.6.4 Rest of North America Chatbots Market
9.2.6.4.1 Rest of North America Chatbots Market by Type
9.2.6.4.2 Rest of North America Chatbots Market by Usage
9.2.6.4.3 Rest of North America Chatbots Market by Organization Size
9.2.6.4.4 Rest of North America Chatbots Market by Deployment Type
9.2.6.4.5 Rest of North America Chatbots Market by Vertical
9.3 Europe Chatbots Market
9.3.1 Europe Chatbots Market by Type
9.3.1.1 Europe Chatbots Software Market by Country
9.3.1.2 Europe Chatbots Services Market by Country
9.3.1.3 Europe Chatbots Market by Service Type
9.3.1.3.1 Europe Chatbots Professional Services Market by Country
9.3.1.3.2 Europe Chatbots Managed Services Market by Country
9.3.2 Europe Chatbots Market by Usage
9.3.2.1 Europe Websites Chatbots Market by Country
9.3.2.2 Europe Contact Centers Chatbots Market by Country
9.3.2.3 Europe Social Media Chatbots Market by Country
9.3.2.4 Europe Mobile Platform Chatbots Market by Country
9.3.3 Europe Chatbots Market by Organization Size
9.3.3.1 Europe Small & Medium Enterprises Chatbots Market by Country
9.3.3.2 Europe Large Enterprises Chatbots Market by Country
9.3.4 Europe Chatbots Market by Deployment Type
9.3.4.1 Europe On-Premise Deployment Chatbots Market by Country
9.3.4.2 Europe Cloud Deployment Chatbots Market by Country
9.3.5 Europe Chatbots Market by Vertical
9.3.5.1 Europe Chatbots in BFSI Market by Country
9.3.5.2 Europe Chatbots in Communication Market by Country
9.3.5.3 Europe Chatbots in Utilities Market by Country
9.3.5.4 Europe Chatbots in Healthcare Market by Country
9.3.5.5 Europe Chatbots in Travel & Hospitality Market by Country
9.3.5.6 Europe Chatbots in Government Market by Country
9.3.5.7 Europe Chatbots in Retail Market by Country
9.3.5.8 Europe Chatbots in Education Market by Country
9.3.5.9 Europe Chatbots in Others Market by Country
9.3.6 Europe Chatbots Market by Country
9.3.6.1 Germany Chatbots Market
9.3.6.1.1 Germany Chatbots Market by Type
9.3.6.1.2 Germany Chatbots Market by Usage
9.3.6.1.3 Germany Chatbots Market by Organization Size
9.3.6.1.4 Germany Chatbots Market by Deployment Type
9.3.6.1.5 Germany Chatbots Market by Vertical
9.3.6.2 UK Chatbots Market
9.3.6.2.1 UK Chatbots Market by Type
9.3.6.2.2 UK Chatbots Market by Usage
9.3.6.2.3 UK Chatbots Market by Organization Size
9.3.6.2.4 UK Chatbots Market by Deployment Type
9.3.6.2.5 UK Chatbots Market by Vertical
9.3.6.3 France Chatbots Market
9.3.6.3.1 France Chatbots Market by Type
9.3.6.3.2 France Chatbots Market by Usage
9.3.6.3.3 France Chatbots Market by Organization Size
9.3.6.3.4 France Chatbots Market by Deployment Type
9.3.6.3.5 France Chatbots Market by Vertical
9.3.6.4 Russia Chatbots Market
9.3.6.4.1 Russia Chatbots Market by Type
9.3.6.4.2 Russia Chatbots Market by Usage
9.3.6.4.3 Russia Chatbots Market by Organization Size
9.3.6.4.4 Russia Chatbots Market by Deployment Type
9.3.6.4.5 Russia Chatbots Market by Vertical
9.3.6.5 Spain Chatbots Market
9.3.6.5.1 Spain Chatbots Market by Type
9.3.6.5.2 Spain Chatbots Market by Usage
9.3.6.5.3 Spain Chatbots Market by Organization Size
9.3.6.5.4 Spain Chatbots Market by Deployment Type
9.3.6.5.5 Spain Chatbots Market by Vertical
9.3.6.6 Italy Chatbots Market
9.3.6.6.1 Italy Chatbots Market by Type
9.3.6.6.2 Italy Chatbots Market by Usage
9.3.6.6.3 Italy Chatbots Market by Organization Size
9.3.6.6.4 Italy Chatbots Market by Deployment Type
9.3.6.6.5 Italy Chatbots Market by Vertical
9.3.6.7 Rest of Europe Chatbots Market
9.3.6.7.1 Rest of Europe Chatbots Market by Type
9.3.6.7.2 Rest of Europe Chatbots Market by Usage
9.3.6.7.3 Rest of Europe Chatbots Market by Organization Size
9.3.6.7.4 Rest of Europe Chatbots Market by Deployment Type
9.3.6.7.5 Rest of Europe Chatbots Market by Vertical
9.4 Asia-Pacific Chatbots Market
9.4.1 Asia-Pacific Chatbots Market by Type
9.4.1.1 Asia-Pacific Chatbots Software Market by Country
9.4.1.2 Asia-Pacific Chatbots Services Market by Country
9.4.1.3 Asia-Pacific Chatbots Market by Service Type
9.4.1.3.1 Asia-Pacific Chatbots Professional Services Market by Country
9.4.1.3.2 Asia-Pacific Chatbots Managed Services Market by Country
9.4.2 Asia-Pacific Chatbots Market by Usage
9.4.2.1 Asia-Pacific Websites Chatbots Market by Country
9.4.2.2 Asia-Pacific Contact Centers Chatbots Market by Country
9.4.2.3 Asia-Pacific Social Media Chatbots Market by Country
9.4.2.4 Asia-Pacific Mobile Platform Chatbots Market by Country
9.4.3 Asia-Pacific Chatbots Market by Organization Size
9.4.3.1 Asia-Pacific Small & Medium Enterprises Chatbots Market by Country
9.4.3.2 Asia-Pacific Large Enterprises Chatbots Market by Country
9.4.4 Asia-Pacific Chatbots Market by Deployment Type
9.4.4.1 Asia-Pacific On-Premise Deployment Chatbots Market by Country
9.4.4.2 Asia-Pacific Cloud Deployment Chatbots Market by Country
9.4.5 Asia-Pacific Chatbots Market by Vertical
9.4.5.1 Asia-Pacific Chatbots in BFSI Market by Country
9.4.5.2 Asia-Pacific Chatbots in Communication Market by Country
9.4.5.3 Asia-Pacific Chatbots in Utilities Market by Country
9.4.5.4 Asia-Pacific Chatbots in Healthcare Market by Country
9.4.5.5 Asia-Pacific Chatbots in Travel & Hospitality Market by Country
9.4.5.6 Asia-Pacific Chatbots in Government Market by Country
9.4.5.7 Asia-Pacific Chatbots in Retail Market by Country
9.4.5.8 Asia-Pacific Chatbots in Education Market by Country
9.4.5.9 Asia-Pacific Chatbots in Others Market by Country
9.4.6 Asia-Pacific Chatbots Market by Country
9.4.6.1 China Chatbots Market
9.4.6.1.1 China Chatbots Market by Type
9.4.6.1.2 China Chatbots Market by Usage
9.4.6.1.3 China Chatbots Market by Organization Size
9.4.6.1.4 China Chatbots Market by Deployment Type
9.4.6.1.5 China Chatbots Market by Vertical
9.4.6.2 Japan Chatbots Market
9.4.6.2.1 Japan Chatbots Market by Type
9.4.6.2.2 Japan Chatbots Market by Usage
9.4.6.2.3 Japan Chatbots Market by Organization Size
9.4.6.2.4 Japan Chatbots Market by Deployment Type
9.4.6.2.5 Japan Chatbots Market by Vertical
9.4.6.3 India Chatbots Market
9.4.6.3.1 India Chatbots Market by Type
9.4.6.3.2 India Chatbots Market by Usage
9.4.6.3.3 India Chatbots Market by Organization Size
9.4.6.3.4 India Chatbots Market by Deployment Type
9.4.6.3.5 India Chatbots Market by Vertical
9.4.6.4 South Korea Chatbots Market
9.4.6.4.1 South Korea Chatbots Market by Type
9.4.6.4.2 South Korea Chatbots Market by Usage
9.4.6.4.3 South Korea Chatbots Market by Organization Size
9.4.6.4.4 South Korea Chatbots Market by Deployment Type
9.4.6.4.5 South Korea Chatbots Market by Vertical
9.4.6.5 Singapore Chatbots Market
9.4.6.5.1 Singapore Chatbots Market by Type
9.4.6.5.2 Singapore Chatbots Market by Usage
9.4.6.5.3 Singapore Chatbots Market by Organization Size
9.4.6.5.4 Singapore Chatbots Market by Deployment Type
9.4.6.5.5 Singapore Chatbots Market by Vertical
9.4.6.6 Malaysia Chatbots Market
9.4.6.6.1 Malaysia Chatbots Market by Type
9.4.6.6.2 Malaysia Chatbots Market by Usage
9.4.6.6.3 Malaysia Chatbots Market by Organization Size
9.4.6.6.4 Malaysia Chatbots Market by Deployment Type
9.4.6.6.5 Malaysia Chatbots Market by Vertical
9.4.6.7 Rest of Asia-Pacific Chatbots Market
9.4.6.7.1 Rest of Asia-Pacific Chatbots Market by Type
9.4.6.7.2 Rest of Asia-Pacific Chatbots Market by Usage
9.4.6.7.3 Rest of Asia-Pacific Chatbots Market by Organization Size
9.4.6.7.4 Rest of Asia-Pacific Chatbots Market by Deployment Type
9.4.6.7.5 Rest of Asia-Pacific Chatbots Market by Vertical
9.5 LAMEA Chatbots Market
9.5.1 LAMEA Chatbots Market by Type
9.5.1.1 LAMEA Chatbots Software Market by Country
9.5.1.2 LAMEA Chatbots Services Market by Country
9.5.1.3 LAMEA Chatbots Market by Service Type
9.5.1.3.1 LAMEA Chatbots Professional Services Market by Country
9.5.1.3.2 LAMEA Chatbots Managed Services Market by Country
9.5.2 LAMEA Chatbots Market by Usage
9.5.2.1 LAMEA Websites Chatbots Market by Country
9.5.2.2 LAMEA Contact Centers Chatbots Market by Country
9.5.2.3 LAMEA Social Media Chatbots Market by Country
9.5.2.4 LAMEA Mobile Platform Chatbots Market by Country
9.5.3 LAMEA Chatbots Market by Organization Size
9.5.3.1 LAMEA Small & Medium Enterprises Chatbots Market by Country
9.5.3.2 LAMEA Large Enterprises Chatbots Market by Country
9.5.4 LAMEA Chatbots Market by Deployment Type
9.5.4.1 LAMEA On-Premise Deployment Chatbots Market by Country
9.5.4.2 LAMEA Cloud Deployment Chatbots Market by Country
9.5.5 LAMEA Chatbots Market by Vertical
9.5.5.1 LAMEA Chatbots in BFSI Market by Country
9.5.5.2 LAMEA Chatbots in Communication Market by Country
9.5.5.3 LAMEA Chatbots in Utilities Market by Country
9.5.5.4 LAMEA Chatbots in Healthcare Market by Country
9.5.5.5 LAMEA Chatbots in Travel & Hospitality Market by Country
9.5.5.6 LAMEA Chatbots in Government Market by Country
9.5.5.7 LAMEA Chatbots in Retail Market by Country
9.5.5.8 LAMEA Chatbots in Education Market by Country
9.5.5.9 LAMEA Chatbots in Others Market by Country
9.5.6 LAMEA Chatbots Market by Country
9.5.6.1 Brazil Chatbots Market
9.5.6.1.1 Brazil Chatbots Market by Type
9.5.6.1.2 Brazil Chatbots Market by Usage
9.5.6.1.3 Brazil Chatbots Market by Organization Size
9.5.6.1.4 Brazil Chatbots Market by Deployment Type
9.5.6.1.5 Brazil Chatbots Market by Vertical
9.5.6.2 Argentina Chatbots Market
9.5.6.2.1 Argentina Chatbots Market by Type
9.5.6.2.2 Argentina Chatbots Market by Usage
9.5.6.2.3 Argentina Chatbots Market by Organization Size
9.5.6.2.4 Argentina Chatbots Market by Deployment Type
9.5.6.2.5 Argentina Chatbots Market by Vertical
9.5.6.3 UAE Chatbots Market
9.5.6.3.1 UAE Chatbots Market by Type
9.5.6.3.2 UAE Chatbots Market by Usage
9.5.6.3.3 UAE Chatbots Market by Organization Size
9.5.6.3.4 UAE Chatbots Market by Deployment Type
9.5.6.3.5 UAE Chatbots Market by Vertical
9.5.6.4 Saudi Arabia Chatbots Market
9.5.6.4.1 Saudi Arabia Chatbots Market by Type
9.5.6.4.2 Saudi Arabia Chatbots Market by Usage
9.5.6.4.3 Saudi Arabia Chatbots Market by Organization Size
9.5.6.4.4 Saudi Arabia Chatbots Market by Deployment Type
9.5.6.4.5 Saudi Arabia Chatbots Market by Vertical
9.5.6.5 South Africa Chatbots Market
9.5.6.5.1 South Africa Chatbots Market by Type
9.5.6.5.2 South Africa Chatbots Market by Usage
9.5.6.5.3 South Africa Chatbots Market by Organization Size
9.5.6.5.4 South Africa Chatbots Market by Deployment Type
9.5.6.5.5 South Africa Chatbots Market by Vertical
9.5.6.6 Nigeria Chatbots Market
9.5.6.6.1 Nigeria Chatbots Market by Type
9.5.6.6.2 Nigeria Chatbots Market by Usage
9.5.6.6.3 Nigeria Chatbots Market by Organization Size
9.5.6.6.4 Nigeria Chatbots Market by Deployment Type
9.5.6.6.5 Nigeria Chatbots Market by Vertical
9.5.6.7 Rest of LAMEA Chatbots Market
9.5.6.7.1 Rest of LAMEA Chatbots Market by Type
9.5.6.7.2 Rest of LAMEA Chatbots Market by Usage
9.5.6.7.3 Rest of LAMEA Chatbots Market by Organization Size
9.5.6.7.4 Rest of LAMEA Chatbots Market by Deployment Type
9.5.6.7.5 Rest of LAMEA Chatbots Market by Vertical

10. Company Profiles
10.1 IBM Corporation
10.1.1 Company Overview
10.1.2 Financial Analysis
10.1.3 Segmental and Regional Analysis
10.1.4 Research & Development Expense
10.2 Nuance Communications, Inc.
10.2.1 Company Overview
10.2.2 Financial Analysis
10.2.3 Segmental and Regional Analysis
10.2.4 Research & Development Expense
10.3 Egain Corporation
10.3.1 Company Overview
10.3.2 Financial Analysis
10.3.3 Regional Analysis
10.3.4 Research & Development Expense
10.4 Next IT Corporation
10.4.1 Company Overview
10.4.2 Financial Analysis
10.4.3 Segmental and Regional Analysis
10.5 Google Inc. (Speaktoit, Inc.)
10.5.1 Company Overview
10.5.2 Financial Analysis
10.5.3 Segmental and Regional Analysis
10.5.4 Research & Development Expense
10.6 24/7 Customer, Inc.
10.6.1 Company Overview
10.7 CX Company
10.7.1 Company Overview
10.8 Creative Virtual Pvt. Ltd.
10.8.1 Company Overview
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  • International Business Machines Corporation (IBM)
  • Nuance Communications, Inc.
  • Egain Corporation
  • Next IT Corporation
  • Google Inc. (Speaktoit, Inc.)
  • 24/7 Customer, Inc.
  • CX Company
  • Creative Virtual Pvt. Ltd.
Note: Product cover images may vary from those shown
5 of 5
Note: Product cover images may vary from those shown
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