The new research report, Retail Gift Card Trends in the United States: 2016 in Review, documents the dollars loaded in 2016 onto closed-loop prepaid cards or prepaid account access devices issued by retailers. Gift card load growth returned in 2016 as consumers bought more cards, and retailers began to use more of them for incenting consumer behavior.
While no single factor accounts for the renewed growth of the gift card market, the author believes that e-commerce has likely played a role. Prepaid cards offer a source of good funds that can be sold and redeemed in every channel. They also offer a way to connect immediate value with customers and prospects through loyalty and incentives programs. These factors likely influenced gift card trends positively.
Except for load estimates, all the charts and tables in this report represent the average reported percentage of total loads, whether the cards were issued for direct-from-consumer loads or as incentives or other business-to-business purposes. The report covers information on form factors, average card loads, and reloads. Distribution information has been excluded from the report and will be explored in future research.
"Closed-loop gift cards continue to be popular for retailers and their customers," said Ben Jackson, the Director of Prepaid Advisory Service and author of the report. "The closed-loop gift card market has opportunities to continue to grow as retailers learn new ways to make use of their branded currencies in omnichannel commerce."
Highlights of the report include:
- The closed-loop, In-Store gift card segment returned to growth 2016 after seeing a decline in 2015.
- There was a slight decline in the Employee and Partner Incentives segment, reflecting a decrease in spending in certain programs.
- Loads in the Consumer Incentives segment climbed in 2015 as the emphasis seemed to shift in the incentives market.
- Gift card trends are influenced by larger trends, and a growth in e-commerce may be helping to fuel the growth of gift card loads as shoppers look to gift cards as branded currency for shopping online.
- Reported virtual card load volumes seemed to moderate in 2016, but mobile card loads grew.
- Reloads as a percentage of total volume have become a significant part of the market.
1. Executive Summary
3. In-Store Gift Card Loads Grew in 2016
- Loads in the Winter Holiday Season Climbed
4. Store Credit (Returns) Loads
5. Business Time and Expense Category
- Employee and Partner Incentives
- Consumer Incentives
6. Form Factors: Plastic, Virtual, and Mobile Cards Vie for Attention
7. Reloads Remain an Important Customer Engagement Tool
8. Average Card Loads Climbed in the Past Year
9. Conclusions: What to Make of the Numbers
List of Figures and Tables
Figure 1: Author's Taxonomy of Prepaid Cards: 11 Categories, 26 Market Segments
Figure 2: Loads in the In-Store Gift Cards Segment of U.S. Closed-Loop Prepaid Cards Market
Figure 3: E-Commerce as a Percentage of Total U.S. Retail Sales
Figure 4: Average Percentage of In-Store Gift Card Loads During the Holiday Season of November 1 - December 31
Figure 5: Loads in the Store Credits (Returns) Segment of the U.S. Closed-Loop Prepaid Cards Market
Figure 6: Loads in the Employee and Partner Incentives Segment of the U.S. Closed-Loop Prepaid Cards Market
Figure 7: Loads in the Consumer Incentives Segment of the U.S. Closed-Loop Prepaid Cards Market
Table 1: Physical Cards Remain the Dominant Form Factor
Table 2: Reloads Can Add to Card Life
Table 3: Reported Average Card Loads Climbed in the Past Year