"This is a much–needed Handbook given changes in the nature of work worldwide. The impressive collection of contributions is a treasure trove of information on what we know and need to know about how Internet–enabled technologies are transforming the way people work, and how these changes affect organizations and society."
—Professor Herman Aguinis, George Washington University
"This edited volume is set to become the ′go to′ resource for anyone interested in the range of issues thrown up by internet–based working practices in the modern era. It is bang up–do–date, research–based, and comprehensive in its coverage. A landmark publication, and one for which the editors and authors should be roundly congratulated."
—Professor Neil Anderson, Brunel University London
This authoritative Wiley Blackwell Handbook in Organizational Psychology focuses on individual and organizational applications of Internet–enabled technologies within the workplace. The editors have drawn on their collective experience in collating thematically structured material from leading writers based in the US, Europe, and Asia Pacific.
Coinciding with the growing international interest in the application of psychology to organizations, the work offers a unique depth of analysis from an explicitly psychological perspective. Each chapter includes a detailed literature review that offers academics, researchers, scientist–practitioners, and students an invaluable frame of reference. Coverage includes gamification and ergonomics of human–computer interaction, cyberloafing, permanent accessibility and work–life balance, development of trust in online environments, e–recruiting and e–selection, virtual teams and e–leadership, collaborative robots, online employee surveys and e–learning, as well as social issues related to Internet–based work.
About the Editors vii
About the Contributors ix
1 The Psychology of the Internet @ Work 1Guido Hertel, Dianna L. Stone, Richard D. Johnson, and Jonathan Passmore
Part I Individual Perspectives 19
2 Digitized Communication at Work 21Nicole C. Krämer and Stephan Winter
3 Ergonomics of Information Technologies at Work 39Ben V. Hanrahan and John M. Carroll
4 Competencies for Web–Based Work and Virtual Collaboration 61Stefan Krumm and Julian Schulze
5 User Experience, Gamification, and Performance 79Meinald T. Thielsch and Jörg Niesenhaus
6 Trust in Virtual Online Environments 103Sirkka L. Jarvenpaa, Celeste Cantu, and Shi Ying Lim
7 Workplace Cyberdeviance 131Steven D. Charlier, Gary W. Giumetti, Cody J. Reeves, and Lindsey S. Greco
8 Blended Working 157Nico W. van Yperen and Burkhard Wörtler
9 Flexwork, Work–Family Boundaries, and Information and Communication Technologies 175Ronald E. Rice
10 Mobile Computing and Hand–Held Devices at Work 195Humayun Zafar
Part II Organizational Perspectives 211
11 E–Recruiting: Using Technology to Attract Job Applicants 213Derek Chapman and Anna F. Gödöllei
12 Social Networking Systems, Search Engines, and the Employment Process 231Kimberly M. Lukaszewski and Andrew F. Johnson
13 The Evolution of E–Selection 257David N. Dickter, Victor Jockin, and Tanya Delany
14 E–Leadership 285Surinder Kahai, Bruce J. Avolio, and John Sosik
15 Virtual Teams 315M. Travis Maynard, Lucy L. Gilson, Nicole C. Jones Young, and Matti Vartiainen
16 Online Employee Surveys and Online Feedback 347Bernad Batinic and Carrie Kovacs
17 E–Learning 369Richard D. Johnson and Kenneth G. Brown
Part III Societal and Cross–Sectorial Perspectives 401
18 Robots in the Digitalized Workplace 403Jochen J. Steil and Günter W. Maier
19 Social Issues Associated with the Internet at Work 423Dianna L. Stone, Dianna Krueger, and Stephen Takach
20 Employee Age Differences in Using Internet–Based Tools at Work 449Gabriela Burlacu, Donald M. Truxillo, and Talya N. Bauer
21 The Future of Work 481Stela Lupushor and Alex Fradera