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Strategic Communication Theory and Practice. The Cocreational Model

  • ID: 4330582
  • Book
  • 256 Pages
  • John Wiley and Sons Ltd
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A guide to strategic communication that can be applied across a range of subfields at all three levels—grand strategic, strategic, and tactical communication

Communication is a core function of every human organization so when you work with communication you are working with the very core of the organization. Written for students, academics, and professionals, Strategic Communication Theory and Practice: The Cocreational Model argues for a single unified field of strategic communication based in the three large core subfields of public relations, marketing communication, and health communication, as well as strategic communicators working in many other subfields such as political communication, issues management, crisis communication, risk communication, environmental and science communication, social movements, counter terrorism communication, public diplomacy, public safety and disaster management, and others. Strategic Communication Theory and Practice is built around a cocreational model that shifts the focus from organizational needs and the messages crafted to achieve them, to a publics-centered view placing publics and their ability to cocreate new meanings squarely in the center of strategic communication theory and practice. The author—a noted expert in the field—outlines the theories, campaign strategies, common issues, and cutting edge challenges facing strategic communication, including the role of social media, ethics, and intercultural strategic communication.

As the author explains, the term "strategic communication" properly refers only to the planned campaigns that grow out of research and understanding what publics think and want. This vital resource answers the questions of whether, and how, strategic-level skills can be used across fields, as it:

  • Explores the role of theory and the cocreational meta-theory in strategic communication
  • Outlines ethical practices and problems in the field
  • Includes information on basic campaign strategies
  • Offers the most recent information on risk communication, preparedness and terrorism communication, and employment in strategic communication
  • Redefines major concepts, such as publics, from a cocreational perspective
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Detailed Contents vii

List of Figures and Tables xv

Foreword xvii

Overview of the Book xix

Part I Elements 1

1 Strategic Communication Concepts 3

2 Theory in SC and the Cocreational Metatheory 25

3 Stakeholders, Publics, Customers, Markets and Audiences 55

4 Strategic Communication Ethics 75

Part II Strategies 99

5 Issues, Issues Management and Crises 101

6 Basic Theories of Strategic Communication 117

7 Risk and Preparedness Communication 137

Part III New Challenges 153

8 Social Media and New Information Technology 155

9 International and Intercultural Strategic Communication 167

10 Strategic Communication in Terrorism and Counterterrorism: The Missing Narrative 175

References and Further Reading 197

Index 223

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Carl H. Botan
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