Customer Care Systems: Worldwide Forecast 2017-2021

  • ID: 4369726
  • Report
  • Region: Global
  • 58 pages
  • Analysys Mason Group
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SaaS-Based Customer Care Systems Will Become the Preferred Choice for Communications Service Providers by 2021

The worldwide customer care systems market is forecast to grow from USD13.9 billion in 2016 to USD14.7 billion in 2021 at a CAGR of 1.2%, driven by communications service providers' (CSPs') push to increase customer self-service in the short term and adopting automated attendants in the long term. Professional services spending will grow, but revenue from outsourcing operations will decline.

This Forecast Report Provides:

  • A detailed, 5-year worldwide forecast for spending in the customer care systems market, split into:
    • Four application segments: customer relationship management (CRM), customer interaction, subscriber management and device management
    • Two delivery types: product-related and professional services
    • Four telecoms services: consumer mobile, consumer fixed, business mobile, and business fixed
    • Eight geographical regions: Central and Eastern Europe (CEE); developed Asia-Pacific (DVAP), emerging Asia-Pacific (EMAP); Latin America (LATAM); the Middle East and North Africa (MENA); North America (NA); Sub-Saharan Africa (SSA) and Western Europe (WE).
  • An examination of key market drivers and inhibitors, and how they will change during the forecast period
  • Analysis of the business environment and regional dynamics that will influence the customer care systems market
  • A detailed market definition
  • Recommendations for CSPs and vendors.

Product Format: PPTX and PDF (58 slides)

Note: Product cover images may vary from those shown
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Note: Product cover images may vary from those shown