Digital eXperience Index: Measuring the Digitalisation of Consumer Experience

  • ID: 4369923
  • Report
  • Region: Global
  • 30 pages
  • Analysys Mason Group
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The Digital eXperience Index Enables Operators to Measure their Progress in Providing their Consumer Customers with an Operational Digital Experience

Nearly all communications service providers (CSPs) state that providing their customers with a digital experience is critical to their future business, but few rigorous methods of measurement have been available. The Digital eXperience Index (DXi) provides a way of measuring the degree to which consumers’ experiences of investigating, ordering or seeking support for the traditional and digital services provided by their CSPs are modern and ‘digitalised’.

This report:

  • Describes the key aspects of providing a digital experience
  • Explains how a CSP can determine its position relative to its competitors in providing a digitalised experience
  • Discusses why a CSP should measure its progress in providing a digital experience
  • Names the top five CSPs based on customers' digital experience.

Product Format: PPTX and PDF (30 slides)

Note: Product cover images may vary from those shown
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Note: Product cover images may vary from those shown