Artificial Intelligence Plays a Role in Evolving Knowledge Management - Product Image

Artificial Intelligence Plays a Role in Evolving Knowledge Management

  • ID: 4382904
  • Report
  • 7 pages
  • Ovum
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Introduction:

The "deep learning" enabled by AI-powered bots anticipates customers' needs and supplies context and suggestions to agents to help them respond in a way that builds rapport and trust.

Highlights:

Enterprises must ensure that their AI-powered KM systems are self-learning and that the technology improves over time with the data gleaned.

Features and benefits:
  • Includes information regarding the various different AI-powered chatbots.
  • Provides examples of how customer service organizations are using artificial intelligence to enhance customer service.
  • Evaluates the necessary steps in deploying AI-powered chatbots.
Key Questions answered:
  • How can customer service organizations benefit from artificial intelligence?
  • What are some examples of AI-powered customer service organizations?
  • What are the considerations when deploying AI in the contact center?
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Publisher's view
  • Summary
  • AI takes knowledge management to the next level
  • AI will improve customer service and increase productivity
  • Enterprises must prepare for inevitable AI deployment
Appendix
  • Further reading
  • Author
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