The "deep learning" enabled by AI-powered bots anticipates customers' needs and supplies context and suggestions to agents to help them respond in a way that builds rapport and trust.
Enterprises must ensure that their AI-powered KM systems are self-learning and that the technology improves over time with the data gleaned.
Features and benefits:
- Includes information regarding the various different AI-powered chatbots.
- Provides examples of how customer service organizations are using artificial intelligence to enhance customer service.
- Evaluates the necessary steps in deploying AI-powered chatbots.
- How can customer service organizations benefit from artificial intelligence?
- What are some examples of AI-powered customer service organizations?
- What are the considerations when deploying AI in the contact center?
- AI takes knowledge management to the next level
- AI will improve customer service and increase productivity
- Enterprises must prepare for inevitable AI deployment
- Further reading