Profiles of Academic Research Library Website Redesign Projects

  • ID: 4394705
  • Report
  • 51 pages
  • Primary Research Group
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The report profiles the website redesign efforts of six major US research university libraries – New York University, the University of Idaho, Brigham Young University, the University of Arizona, Dartmouth and the University of Miami.  Each profile is based on detailed interviews with two or three major players in the website redesign efforts of these universities.  The report was written by Cynthia Schwarz, Lead Technology Coordinator at Temple University Libraries in Philadelphia. Cynthia holds a Masters in Library and Information Science from Drexel University. She is responsible for all project management related to library systems, both those developed internally and those provided through vendors

Among the many issues explored in the 51-page report:

  • Approaches to end user testing and assessment and appropriate uses of the resulting data and observations
  • Development and management of teams of library staff from different library constituencies to guide website development
  • Marketing of new and adjusted websites within the library and to students, faculty and other end users.
  • Website navigability and ease of use
  • Advantages and Disadvantages of Various Content Management Systems and Services
  • Policies on Who in the Library can update content
  • Integration of Discovery Vehicles into the Website
  • Ways to encourage discovery and use of specified library services
  • Library efforts to serve those accessing the site through mobile devices

And much more.  Learn their war stories; what they have done; what they wish they had done; what they will do.

Note that the research approach in this report is through long, detailed, journalistic-style interviews predominantly though not exclusively focused on qualitative information.

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About the Author   
Introduction and Summary   

  • Motivation for Website Redesign
  • User Testing and Assessment
  • Website Design Elements
  • Content Review and Staff Contribution
  • Website Ecosystem and Architecture
  • Project Teams and Personnel

The Richter Library, University of Miami   

  • University and Library Overview
  • Project Teams
  • Motivation for Change
  • A Modularized Approach

Content Contribution   

  • User Feedback and Ice Cream
  • Mini Design Sprints
  • Inclusion of Branch Libraries
  • Different Views for Different Audiences
  • Ongoing Assessment

Arizona State University Libraries   

  • University and Library Overview
  • Incremental Design
  • Discovery Advisory Group
  • Metadata to Promote Discovery
  • Drupal Content Management
  • Frequent Informal User Testing
  • Design for the Online Student
  • Continuous Assessment

Idaho State University Libraries   

  • University Overview
  • Institutional Move to a New CMS
  • Oversight Committee Restructuring
  • Web Content Environment
  • Surveys, Recorded Tasks and Click Tracking
  • Designed for the Student Experience
  • Main and Health Sciences Libraries
  • Online Presence and Physical Space

The Baker-Berry Library, Dartmouth College   

  • University and Library Overview
  • Hiring a Content Strategist
  • Establishing and Editorial Process
  • Phased Approach to Migrating Content
  • Bento Box Search Results
  • Analysis and Third-Party Systems
  • Design for the Undergraduate
  • Focus on the Global Navigation

The Harold B. Lee Library, Brigham Young University   

  • University and Library Overview
  • Mobile First Design
  • Persistent Help and Navigation
  • Unveiling the New Website
  • Designed for the Undergraduate
  • Designers and Developers
  • Homegrown Content Management

The Elmer Holmes Bobst Library, New York University   

  • University and Library Overview
  • Strategic Motivation
  • Communications Roadshow

Design Contractors   
Significant Changes to Information Architecture   
Formal and Informal User Testing   
Baseline for Future Analysis   
Directory of Branch Campus Libraries   
Web Governance Structure

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Cynthia Schwarz is Lead Technology Coordinator at Temple University Libraries in Philadelphia. She is responsible for all project management related to library systems, both those developed internally and those provided through vendors. Cynthia holds a Masters in Library and Information Science from Drexel University.

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