Global Chatbots Market Size, Market Share, Application Analysis, Regional Outlook, Growth Trends, Key Players, Competitive Strategies and Forecasts, 2017 - 2025

  • ID: 4394921
  • Report
  • Region: Global
  • Acute Market Reports
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Chatbots Market (By Type (Standalone Chatbots and Web-based Chatbots), By End-use (Large Enterprise and Small & Medium-sized Enterprise) - Growth, Share, Opportunities, Competitive Analysis, and Forecast 2017 - 2025 the global chatbots market was valued at US$ 88.3 Mn in 2015, and is expected to witness an exponential growth during the forecast period 2017 - 2025.

Market Insights

A chatbots is an interactive chat robot based on artificial intelligence that is designed to simulate human conversation. Chatbots pop up on messaging services helping users in wide range of applications including flight booking, order take-out or call a ride among others. The rise of chatbots has begun eight years after Apple introduced its online shop for mobile apps. Chatbots are considered as the applications of voice interfaces. According to the research conducted by Credence Research, Inc., chatbots have potential to leapfrog mobile apps to become major medium for digital communication and commerce. Thus, we can expect enterprises of all sizes to adopt chatbots platforms the same way they are embracing IoT and mobile platforms.

Competitive Insights

The global chatbots market is highly technology driven, requiring vendors to invest substantial amount in research and development. Some of the leading players identified in the research study include Microsoft Corporation (the United States), Facebook, Inc. (the United States), Amazon.com, Inc. (the United States), Yahoo, Inc. (the United States), Google, Inc. (the United States), Apple, Inc. (the United States), Haptik, Inc. (the United States and India) and Helpshift (the United States) among others. Increasing numbers of start-ups are investing in chatbots with an aim of ruling bot commerce. While the chatbots market is still in the nascent stage of development, the race for leading enterprise chatbot platform guarantees to be exciting. In the current scenario, three participants in the ecosystem that are in a position to offer enterprise chatbot solutions include messaging platform vendors, voice platform vendors, and chatbot platform start-ups. The global chatbots market is driven by technology developments and innovation. The competitive rivalry among current market players is comparatively high as every player is seeking to gain first movers advantage in the market.

Key Trends:
  • Messaging-as-OS
  • Introduction of Conversational Interface
  • Reluctance to Download Mobile Apps
  • Improved Customer Intelligence
Requisite Capabilities for Chatbots
  • Integration with Messaging Platform
  • Natural Language Learning
  • Integration with Enterprise System
  • Monitoring
  • Testing and Security
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FEATURED COMPANIES

  • Amazon.com, Inc..
  • Apple, Inc.
  • Facebook, Inc.
  • Google, Inc.
  • Haptik, Inc.
  • Helpshift
  • MORE
Chapter 1 Preface
1.1 Report Description
1.1.1 Purpose of the Report
1.1.2 Target Audience
1.1.3 USP and Key Offerings
1.2 Research Scope
1.3 Market Segmentation
1.4 Research Methodology
1.4.1 Phase I - Secondary Research
1.4.2 Phase II - Primary Research
1.4.3 Phase III - Expert Panel Review
1.4.4 Assumptions
1.4.5 Approach Adopted

Chapter 2 Executive Summary
2.1 Market Snapshot: Global Chatbots Market
2.2 Global Chatbots Market, By Type, 2015
2.3 Global Chatbots Market, By End-use Application, 2015
2.4 Global Chatbots Market, By Geography,2015

Chapter 3 Market Dynamics
3.1 Product Insights and Market Overview
3.1.1 Global Chatbots Market Revenue and Growth, 2015 - 2025, (US$ Mn and % Y-o-Y)
3.2 Key Market Trends and Future Outlook
3.2.1 Recent Trends
3.2.1.1 Messaging-as-OS
3.2.1.2 Introduction of Conversational Interface
3.2.1.3 Reluctance to Download Mobile Apps
3.2.1.4 Improved Customer Intelligence
3.2.2 Future Outlook
3.3 Requisite Capabilities for Chatbots
3.3.1 Integration with Messaging Platform
3.3.1 Natural Language Learning
3.3.1 Integration with Enterprise System
3.3.1 Monitoring
3.3.1 Testing and Security
3.4 Market Drivers
3.4.1 Rising Popularity of Interactive Online Channels
3.4.2 Need to Improve Customer Relationship through Customer Engagement
3.4.3 Growing Adoption Across Multiple Industry Verticals
3.5 Market Growth Challenges
3.5.1 High Cost and Technical Complexities Involved
3.5.2 Lack of Awareness
3.6 Opportunities
3.6.1 Latent Growth Potential
3.7 See-Saw Analysis
3.7.1 Impact Analysis of Drivers and Restraints
3.8 Ecosystem Analysis
3.9 Competitive Analysis
3.9.1 Market Positioning of Key Vendors
3.9.2 Key Strategies Adopted By Leading Vendors
3.9.3 Analyst Recommendations

Chapter 4 Global Chatbots Market, By Type
4.1 Market Analysis
4.1.1 Global Chatbots Market Revenue Contribution, By Type, 2015 & 2023 (Value %)
4.2 Stand-alone
4.2.1 Global Stand-alone Chatbots Market Revenue and Growth, 2015 - 2025, (US$ Mn)
4.3 Web-based Chatbots
4.3.1 Global Web-based Chatbots Market Revenue and Growth, 2015 - 2025, (US$ Mn)

Chapter 5 Global Chatbots Market, By End-use Application
5.1 Market Analysis
5.1.1 Global Chatbots Market Revenue Contribution, By End-use Application, 2015 & 2023 (Value %)
5.2 Large Enterprise
5.2.1 Global Chatbots Market Revenue and Growth for Large Enterprise, 2015 - 2025, (US$ Mn)
5.3 Small and Medium-sized Enterprise
5.3.1 Global Chatbots Market Revenue and Growth for Small and Medium-sized Enterprise, 2015 - 2025, (US$ Mn)

Chapter 6 Global Chatbots Market, By Geography
5.1 Overview
5.1.1 Global Chatbots Market Revenue Contribution, By Geography, 2015 & 2023 (Value %)
5.2 North America
5.2.1 North America Chatbots Market Revenue and Growth, 2015 - 2025, (US$ Mn)
5.3 Europe
5.3.1 Europe Chatbots Market Revenue and Growth, 2015 - 2025, (US$ Mn)
5.4 Asia Pacific
5.4.1 Asia Pacific Chatbots Market Revenue and Growth, 2015 - 2025, (US$ Mn)
5.5 Rest of World
5.5.1 Rest of World Chatbots Market Revenue and Growth, 2015 - 2025, (US$ Mn)

Chapter 7 North America Chatbots Market Analysis
7.1 Overview
7.1.1 North America Chatbots Market Revenue and Growth, 2015 - 2025, (US$ Mn) (Y-o-Y %)
7.2 North America Chatbots Market Analysis, By Type, 2015 - 2025 (US$ Mn)
7.2.1 SRC Analysis
7.3 North America Chatbots Market Analysis, By End-use Application, 2015 - 2025 (US$ Mn)
7.3.1 SRC Analysis
7.4 North America Chatbots Market Analysis, By Country, 2015 - 2025 (US$ Mn)
7.4.1 SRC Analysis
7.4.2 U.S.
7.4.3 Canada

Chapter 8 Europe Chatbots Market Analysis
8.1 Overview
8.1.1 Europe Chatbots Market Revenue and Growth, 2015 - 2025, (US$ Mn) (Y-o-Y %)
8.2 Europe Chatbots Market Analysis, By Type, 2015 - 2025 (US$ Mn)
8.2.1 SRC Analysis
8.3 Europe Chatbots Market Analysis, By End-use Application, 2015 - 2025 (US$ Mn)
8.3.1 SRC Analysis
8.4 Europe Chatbots Market Analysis, By Country, 2015 - 2025 (US$ Mn)
8.4.1 SRC Analysis
8.4.2 U.K.
8.4.3 France
8.4.4 Germany
8.4.6 Rest of Europe

Chapter 9 Asia Pacific Chatbots Market Analysis
9.1 Overview
9.1.1 Asia Pacific Chatbots Market Revenue and Growth, 2015 - 2025, (US$ Mn) (Y-o-Y %)
9.2 Asia Pacific Chatbots Market Analysis, By Type, 2015 - 2025 (US$ Mn)
9.2.1 SRC Analysis
9.3 Asia Pacific Chatbots Market Analysis, By End-use Application, 2015 - 2025 (US$ Mn)
9.3.1 SRC Analysis
9.4 Asia Pacific Chatbots Market Analysis, By Country, 2014 - 2023 (US$ Mn)
9.4.1 SRC Analysis
9.4.2 China
9.4.3 Japan
9.4.4 India
9.4.4 Australasia
9.4.6 Rest of Asia Pacific

Chapter 10 Rest of World Chatbots Market Analysis
10.1 Overview
10.1.1 Rest of World Chatbots Market Revenue and Growth, 2015 - 2025, (US$ Mn) (Y-o-Y %)
10.2 Rest of World Chatbots Market Analysis, By Type, 2015 - 2025 (US$ Mn)
10.2.1 SRC Analysis
10.3 Rest of World Chatbots Market Analysis, By End-use Application, 2015 - 2025 (US$ Mn)
10.3.1 SRC Analysis
10.4 Rest of World Chatbots Market Analysis, By Country, 2014 - 2023 (US$ Mn)
10.4.1 Latin America
10.4.2 Middle East
10.4.3 Africa

Chapter 11 Company Profiles
11.1 Microsoft Corporation
11.1.1 Microsoft Corporation: Company Snapshot (Company Details, Geographical Presence, Product Portfolio, Key Industries Served, SCOT Analysis, Recent Developments)
11.2 Facebook, Inc.
11.2.1 Facebook, Inc.: Company Snapshot (Company Details, Geographical Presence, Product Portfolio, Key Industries Served, SCOT Analysis, Recent Developments)
11.3 Amazon.com, Inc..
11.3.1 Amazon.com, Inc..: Company Snapshot (Company Details, Geographical Presence, Product Portfolio, Key Industries Served, SCOT Analysis, Recent Developments)
11.4 Yahoo, Inc.
11.4.1 Yahoo, Inc.: Company Snapshot (Company Details, Geographical Presence, Product Portfolio, Key Industries Served, SCOT Analysis, Recent Developments)
11.5 Google, Inc.
11.5.1 Google, Inc.: Company Snapshot (Company Details, Geographical Presence, Product Portfolio, Key Industries Served, SCOT Analysis, Recent Developments)
11.6 Apple, Inc.
11.6.1 Apple, Inc.: Company Snapshot (Company Details, Geographical Presence, Product Portfolio, Key Industries Served, SCOT Analysis, Recent Developments)
11.7 Helpshift
11.7.1 Helpshift: Company Snapshot (Company Details, Geographical Presence, Product Portfolio, Key Industries Served, SCOT Analysis, Recent Developments)
11.8 Haptik, Inc.
11.8.1 Haptik, Inc.: Company Snapshot (Company Details, Geographical Presence, Product Portfolio, Key Industries Served, SCOT Analysis, Recent Developments)

List of Figures
Fig. 1 Global Chatbots: Market Segmentation
Fig. 2 Global Chatbots Market: Research Methodology
Fig. 3 Top-Down and Bottom Up Approach
Fig. 4 Global Chatbots Market, By Type, 2015 (US$ Mn)
Fig. 5 Global Chatbots Market, By End-use Application, 2015 (US$ Mn)
Fig. 6 Global Chatbots Market, By Geography, 2015 (US$ Mn)
Fig. 7 Global Chatbots Market Revenue and Growth, 2015 - 2025, (US$ Mn and % Y-o-Y)
Fig. 8 See-Saw Analysis : Global Chatbots Market
Fig. 9 Ecosystem Analysis: Global Chatbots Industry
Fig. 10 Market Positioning of Key Chatbot Solution Providers, 2015
Fig. 11 Global Chatbots Market Revenue Contribution, By Type, 2015 & 2023 (Value %)
Fig. 12 Global Stand-alone Chatbots Market Revenue and Growth, 2015 - 2025, (US$ Mn)
Fig. 13 Global Web-bsed Chatbots Market Revenue and Growth, 2015 - 2025, (US$ Mn)
Fig. 14 Global Chatbots Market Revenue Contribution, By End-use Application, 2015 & 2023 (US$ Mn)
Fig. 15 Global Chatbots Market Revenue and Growth for Large Enterprise, 2015 - 2025, (US$ Mn)
Fig. 16 Global Chatbots Market Revenue and Growth for Small and Medium-sized Enterprise, 2015 - 2025, (US$ Mn)
Fig. 17 North America Chatbots Market Revenue and Growth, 2015 - 2025, (US$ Mn) (Y-o-Y %)
Fig. 18 Europe Chatbots Market Revenue and Growth, 2015 - 2025, (US$ Mn) (Y-o-Y %)
Fig. 19 Asia Pacific Chatbots Market Revenue and Growth, 2015 - 2025, (US$ Mn) (Y-o-Y %)
Fig. 20 RoW Chatbots Market Revenue and Growth, 2015- 2025, (US$ Mn) (Y-o-Y %)

List of Tables
Table 1 Market Snapshot: Global Chatbots Market
Table 2 Evolution of Chatbots Technology
Table 3 Impact Indicators
Table 4 Impact Analysis of Drivers and Restraints
Table 5 North America Chatbots Market Revenue, By Type, 2015 - 2025 (US$ Mn)
Table 6 North America Chatbots Market Revenue, By End-use Application, 2015 - 2025 (US$ Mn)
Table 7 North America Chatbots Market Revenue, By Country, 2015 - 2025 (US$ Mn)
Table 8 U.S. Chatbots Market Revenue, By Type, 2015 - 2025 (US$ Mn)
Table 9 U.S. Chatbots Market Revenue, By End-use Application, 2015 - 2025 (US$ Mn)
Table 10 Europe Chatbots Market Revenue, By Type, 2015 - 2025 (US$ Mn)
Table 11 Europe Chatbots Market Revenue, By End-use Application, 2015 - 2025 (US$ Mn)
Table 12 Europe Chatbots Market Revenue, By Country, 2015 - 2025 (US$ Mn)
Table 13 U.K. Chatbots Market Revenue, By Type, 2015 - 2025 (US$ Mn)
Table 14 U.K. Chatbots Market Revenue, By End-use Application, 2015 - 2025 (US$ Mn)
Table 15 France Chatbots Market Revenue, By Type, 2015 - 2025 (US$ Mn)
Table 16 France Chatbots Market Revenue, By End-use Application, 2015 - 2025 (US$ Mn)
Table 17 Germany Chatbots Market Revenue, By Type, 2015 - 2025 (US$ Mn)
Table 18 Germany Chatbots Market Revenue, By End-use Application, 2015 - 2025 (US$ Mn)
Table 19 Asia Pacific Chatbots Market Revenue, By Type, 2015 - 2025 (US$ Mn)
Table 20 Asia Pacific Chatbots Market Revenue, By End-use Application, 2015 - 2025 (US$ Mn)
Table 21 Asia Pacific Chatbots Market Revenue, By Country, 2015 - 2025 (US$ Mn)
Table 22 China Chatbots Market Revenue, By Type, 2015 - 2025 (US$ Mn)
Table 23 China Chatbots Market Revenue, By End-use Application, 2015 - 2025 (US$ Mn)
Table 24 Japan Chatbots Market Revenue, By Type, 2015 - 2025 (US$ Mn)
Table 25 Japan Chatbots Market Revenue, By End-use Application, 2015 - 2025 (US$ Mn)
Table 26 India Chatbots Market Revenue, By Type, 2015 - 2025 (US$ Mn)
Table 27 India Chatbots Market Revenue, By End-use Application, 2015 - 2025 (US$ Mn)
Table 28 Australasia Chatbots Market Revenue, By Type, 2015 - 2025 (US$ Mn)
Table 29 Australasia Chatbots Market Revenue, By End-use Application, 2015 - 2025 (US$ Mn)
Table 30 Rest of World Chatbots Market Revenue, By Type, 2015 - 2025 (US$ Mn)
Table 31 Rest of World Chatbots Market Revenue, By End-use Application, 2015 - 2025 (US$ Mn)
Table 32 Rest of World Chatbots Market Revenue, By Region, 2015 - 2025 (US$ Mn)
Table 33 Latin America Chatbots Market Revenue, By Type, 2015 - 2025 (US$ Mn)
Table 34 Latin America Chatbots Market Revenue, By End-use Application, 2015 - 2025 (US$ Mn)
Table 35 Middle-East Chatbots Market Revenue, By Type, 2015 - 2025 (US$ Mn)
Table 36 Middle-East Chatbots Market Revenue, By End-use Application, 2015 - 2025 (US$ Mn)
Table 37 Africa Chatbots Market Revenue, By Type, 2015 - 2025 (US$ Mn)
Table 38 Africa Chatbots Market Revenue, By End-use Application, 2015 - 2025 (US$ Mn)
Table 39 Microsoft Corporation: Company Snapshot (Company Details, Geographical Presence, Product Portfolio, Key Industries Served, SCOT Analysis, Recent Developments)
Table 40 Facebook, Inc..: Company Snapshot (Company Details, Geographical Presence, Product Portfolio, Key Industries Served, SCOT Analysis, Recent Developments)
Table 41 Amazon.com, Inc..: Company Snapshot (Company Details, Geographical Presence, Product Portfolio, Key Industries Served, SCOT Analysis, Recent Developments)
Table 42 Yahoo, Inc.: Company Snapshot (Company Details, Geographical Presence, Product Portfolio, Key Industries Served, SCOT Analysis, Recent Developments)
Table 43 Google, Inc..: Company Snapshot (Company Details, Geographical Presence, Product Portfolio, Key Industries Served, SCOT Analysis, Recent Developments)
Table 44 Apple, Inc.: Company Snapshot (Company Details, Geographical Presence, Product Portfolio, Key Industries Served, SCOT Analysis, Recent Developments)
Table 45 Helpshift: Company Snapshot (Company Details, Geographical Presence, Product Portfolio, Key Industries Served, SCOT Analysis, Recent Developments)
Table 46 Haptik, Inc..: Company Snapshot (Company Details, Geographical Presence, Product Portfolio, Key Industries Served, SCOT Analysis, Recent Developments)
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  • Microsoft Corporation
  • Facebook, Inc.
  • Amazon.com, Inc..
  • Yahoo, Inc.
  • Google, Inc.
  • Apple, Inc.
  • Helpshift
  • Haptik, Inc.
Note: Product cover images may vary from those shown
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Note: Product cover images may vary from those shown
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