Objectives of the Presentation
- How do you determine the best schedule for your site?
- What are the best practices surrounding overtime, its uses and costs?
- How can you implement a schedule that maximizes the work-life balance of your employees?
- How can your schedule be used to attract and retain quality employees?
- What schedule features work best for shiftwork operations and what features should be avoided?
- What key steps must be included in a Change Management Process with regards to your shift schedule?
- What makes one schedule better for alertness than another?
- What is the appropriate staffing level for your site?
- What are ways to handle a variable/seasonal workload?
For a facility to operate safely and efficiently 24/7, it is necessary to apply shift working best practices. Multiple-shift operation poses a challenge because of the potential for fatigue and disconnects caused by the fact that the personnel are changing every few hours. This can result in a significantly increased risk of incidents and operational problems such as reduced throughput, poor communication and increased levels of waste.
If you have a shiftwork operation, then you have shiftwork issues. These issues stretch far beyond 'What schedule should we be working.' This presentation will provide a broad overview of those topics most important to shiftwork managers as well as the shift workers themselves.
- Ensuring best practices in 24-hour shift management
- Ensure best practice at shift handover & Overtime
- Employee attraction and retention
- Staffing - Develop and nurture cross-shift teams
- Alertness and Safety - Make best use of the operator interface for safe and efficient operation
- Handling Seasonal/Variable Workload
- Schedule Features – Optimizing Shift Schedules
- Work-Life Balance
Mr Jim Dillingham,
Jim Dillingham is a partner at Shiftwork Solutions LLC. For the last 28 years he has helped companies evaluate, design and implement shift schedules. His broad industry experience includes shiftwork operations in the Food Industry, Manufacturing, Mining, Semi-conductor, Paper, Port Operations, Packaging, Pharmaceutical and Chemical operations. Jim is an accomplished public speaker, routinely participating in conferences and panels related to industrial practices in shiftwork and safety. His passion is project work; working with a company and its employees to achieve a mutually beneficial outcome. Philosophically, Jim believes a collaborative process with well-informed participants will lead to a positive outcome that stretches beyond the boundaries of any single project.
Jim Graduated from the Naval Academy in Annapolis, MD with a degree in Mathematics. After several years of active military service, he went to work for Pepsi Cola Bottling group before moving on to Shiftwork Consulting.
Along the way, Jim picked up a Masters in Management from Purdue University as well as an MBA (focused on International Finance) from ESC, one of the top business schools in Rouen, France.
As a partner with Shiftwork Solutions, Jim focuses on Change Management. His process involves identifying and quantifying any change. He is a firm believer in employee involvement; with years of experience that say "The more the workforce understands and participate, the better the outcome."
- Plant/operations personnel and managers, shift supervisors and shift team leaders
- Personnel interested in Quality and Quality Assurance
- Maintenance and Engineering Personnel
- Training & Development Personnel
- Personnel from Logistics or Network Support Teams
- Personnel from Customer Service at any level
- HR Personnel and those involved in Staff health and welfare at any level
- Human Resource Managers
- Plant Managers
- V.P. of Operations