Conversation and Technology draws on recent theory and empirical research in conversation analysis, ethnomethodology and the social construction of technology. In novel contributions to each of these areas, Hutchby argues that the ways in which we interact can be profoundly shaped by technological media, while at the same time we ourselves are shapers of both the cultural and interactional properties of these technologies.
The book begins by examining a variety of theoretical perspectives on this issue. Hutchby offers a critical appraisal of recent sociological thinking, which has tended to over-estimate society's influence on technological development. Instead he calls for a new appreciation of the relationship between human communication and technology. Using a range of case studies to illustrate his argument, Hutchby explores the multiplicity of ways in which technology affects our ordinary conversational practices.
Readers in areas as diverse as sociology, communication studies, psychology, computer science and management studies will find much of interest in this account of the human and communicative properties of various forms of modern communication technology.
Chapter 2: The Communicative Affordances of Technological Artifacts.
Chapter 3: Communication as Computation?.
Chapter 4: Talk in Interaction.
Chapter 5: The Telephone: Technology of Sociability.
Chapter 6: Telephone Interaction and Social Identity.
Chapter 7: Technological Mediation and Asymmetrical Interaction.
Chapter 8: Computers, Humans, Conversation.
Chapter 9: Virtual Conversation.
Chapter 10: Conclusion: A Reversion to the Real?.
Appendix: Transcription Conventions.