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Preparing Effective Service Level Agreements (SLAs) - Webinar

  • ID: 4409997
  • Webinar
  • May 2019
  • Region: Global
  • 90 Minutes
  • Lorman Business Center, Inc.
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Learn how to draft service level agreements that benefit all parties to a transaction.

Business teams and their attorneys often face uphill challenges with establishing, reviewing, negotiating, implementing, and monitoring service level agreements effectively. There is often little upfront attention to the business objectives that should set the basis for service level requirements at the outset of a relationship and, too often, customers in technology and outsourcing relationships rely on a providers standard or proposed service levels, rather than defining the business needs at the outset of the relationship and establishing service levels to meet those needs.

This topic will help the teams responsible for establishing and managing commercial relationships with approaching the upfront requirements analysis that leads to effective service levels and will provide strategies for these teams to implement ongoing management and monitoring of service levels and commercial relationships. The material will provide clarity and guidance on what relationships merit service level agreements, when to scale service levels based on the type of services, and how to effectively identify, draft, negotiate, implement, and monitor service level agreements.

As commercial relationships trend towards cloud technology and outsourced services, service level agreements of all types have become a core competency for general counsel and business teams. This material will provide these teams with a depth of understanding and practical tools to use service levels as a means of protecting the organization and providing additional value in commercial relationships.

Learning Objectives
  • You will be able to define the business value created by effective service level agreements.
  • You will be able to identify common service level issues and the appropriate solution to each issue.
  • You will be able to recognize and address traps in service level agreement structure and drafting.
  • You will be able to review service level agreements efficiently and effectively.
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Service Levels Agreements Overview
  • Identifying Different Types of SLAs
  • Evaluating Risk to Establish Effective SLAs
  • Scaling SLAs to Deliver Value
Effectively Addressing SLAs
  • Engaging Business Teams in Defining Service Requirements
  • Identifying and Locking in SLAs in the Cloud
  • Service Level Commitments in Outsourcing Relationships
SLAs After Execution
  • Governance and Service Level Monitoring
  • Supplementing Service Level Requirements
  • Adapting Service Levels in an Evolving Business Environment
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Elizabeth A. Mitro - Foley & Lardner LLP
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This webinar is designed for attorneys, purchasing managers, presidents, vice presidents, material managers, contract administrators, senior buyers, directors, controllers, accountants and paralegals.
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