Beyond hoped-for improvements in clinical outcomes from actively engaged patients, patient engagement metrics now factor heavily into the equations of risk-and value-based reimbursement models.
2017 Healthcare Benchmarks: Patient Engagement in the United States documents tactics, targeted populations and clinical conditions, program components, technology use, success measures, challenges and many other patient engagement metrics reported by 75 healthcare organizations responding to the 2017 Patient Engagement survey.
This second comprehensive compendium of patient engagement trends takes a closer look at the impact of social determinant of health (SDOH) positivity on patient engagement and documents tools and strategies for breaking down SDOH barriers. This 50-page report also supplements standard results and ROI benchmarks from hospitals, health plans, physician practices and other respondents with candid reflections on patient engagement successes that readers can model within their own programs.
New Patient Engagement Benchmarks for 2017:
- Use of Patient Activation Measure® and social determinants of health screenings to identify poorly engaged individuals;
- Populations presenting the most significant engagement challenges, including those with progressive cognitive limitations such as Alzheimer's;
- Prevalence of motivational interviewing, embedded care coordination and community supports in patient engagement programs;
- Success rankings of patient engagement program components;
- Adoption of data-enabled wearables in patient engagement technologies;
- Administrative challenges of patient engagement;
- Program impact on SDOH resolution;
- Plans for future patient engagement initiatives; and
- Notable business successes and memorable impacts on patient or health plan member lives, in respondents' own words.
Breaking down findings by high-responding industry sectors, this report includes the following data points:
- Prevalence of current and planned patient engagement programs;
- Methods for identifying and risk-stratifying individuals for engagement efforts;
- Targeted clinical conditions and populations;
- Program components ranked by effectiveness;
- Patient engagement technology inventory, including EHRs, patient portals, remote monitoring, smartphone apps, virtual visits and more;
- Primary responsibility for patient engagement;
- Top barriers to patient engagement, along with strategies for overcoming these barriers;
- The most successful engagement tools, processes and workflows, in respondents' own words;
- Most reliable measures of patient engagement success;
- Impact of engagement efforts on patient utilization, care quality, meaningful use, HEDIS® measures, patient satisfaction, patient activation, total spend and other metrics;
- The complete August 2017 Patient Engagement survey tool;
- and much more.
This benchmark report is designed to meet business and planning needs of health plans, employers, health coaching and disease management, case management, managed care organizations, physician organizations, health systems, health IT companies and others by providing critical benchmarks for patient engagement initiatives.
This report is part of the Healthcare Benchmarking series, which provides continuous qualitative data on industry trends to empower healthcare companies to assess strengths, weaknesses and opportunities to improve by comparing organizational performance to reported metrics.