Topics covered include: types of outsourcing transactions; choosing an outsourcing team; choosing an outsourcing provider; defining services provided, responsibilities, and procedures; knowledge sharing and intellectual property rights; service level standards and metrics; fee and pricing models; human resources issues, including U.S. and international law and regulation; business continuity issues; grounds for termination; confidentiality; customers' privacy and data; compliance with state, federal and international security regulations; risk management and liability; documenting and implementing a governance structure; dispute resolution; and new approaches to outsourcing transactions.
For lawyers and business people who want authoritative, forward-looking guidance to outsourcing law and strategy, this new book is the ultimate resource.
Jason D. Krieser is a partner at K&L Gates in Dallas, Texas. He is an internationally recognized advisor on business process and information technology outsourcing matters, including offshore outsourcing. Mr. Krieser is cited by the Chambers USA (2004-2011) and Chambers Global (2010-2011) guides as a leader in outsourcing in the United States and by Chambers USA (2004-2011) as a leader in technology and IT outsourcing in Texas. He is also recognized in The Legal 500 (2010-2011) and listed among those named as Texas Super Lawyers (2010-2011). He received a Bachelor of Science degree (summa cum laude) from the University of Nebraska in 1993. He received his J.D. from the University of Minnesota in 1996.
Shawn C. Helms
Shawn C. Helms is a partner at K&L Gates in Dallas, Texas. He has broad experience in outsourcing, information technology and telecommunications and has written widely on this subject. Named a " Client Service All-Star" by BTI Consulting Group,Mr. Helms is recognized by Chambers USA as a leader in technology and outsourcing and has been selected as a Texas Super Lawyers Rising Star. He previously served as in-house counsel at Sprint Corporation, director of information technology at Williams & Connolly, and adjunct professor at the University of Virginia in the technology department. Mr. Helms received three Bachelor of Science degrees (Computer Information Systems, Economics and Business Administration) from William Jewell College (magna cum laude). He received his J.D. from Georgetown University Law Center in 2000.