Global Live Chat Software Market Analysis (2017-2023)

  • ID: 4414154
  • Report
  • Region: Global
  • 175 pages
  • Marqual IT Solutions Pvt. Ltd (KBV Research)
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FEATURED COMPANIES

  • Freshdesk, Inc.
  • Kayako, Inc.
  • Livechat, Inc.
  • LivePerson, Inc.
  • LogMeIn, Inc.
  • Olark
  • MORE

The Global Live Chat Software Market size is expected to reach $987.3 million by 2023, rising at a market growth of 7.3% CAGR during the forecast period. Live chat works as a real-time platform of communication between two users with the help of a computer and is generally appropriate for businesses that require moderately complex product support system. The rapid growth in the customer centric approach to get insights about customer preferences, have driven the demand for live chat software market. Real time communication is among the vital components for understanding the needs of the consumers. With the increase in mobility and growing popularity of live chat software among end users, the potential is immense for the live chat software market growth.

Based on Products Type, the market report segments the market into Customer Service Live Chat Systems, Informational Service Live Chat Systems, and Others. Based on End Users, the Global Live Chat Software market segments the market into Retail & Ecommerce, Travel & Hospitality, Healthcare, BFSI, Media & Entertainment, Telecom & IT, Government, and Others. Based on Regions, the Global Live Chat Software market segments the market into North America, Europe, Asia Pacific, Latin America, Middle East and Africa.

The market research report covers the key stake holders of the Global Live Chat Software Market. Key companies profiled in the report include LogMeIn, Inc., LivePerson, Inc., Zendesk, SnapEngage, Livechat, Inc., Olark, Kayako, Inc., Freshdesk, Inc., Woopra, Inc., and Provide Support LLC.

Note: Product cover images may vary from those shown
2 of 5

FEATURED COMPANIES

  • Freshdesk, Inc.
  • Kayako, Inc.
  • Livechat, Inc.
  • LivePerson, Inc.
  • LogMeIn, Inc.
  • Olark
  • MORE

1. Market Scope & Methodology
1.1 Market Definition
1.2 Objectives
1.3 Market Scope
1.4 Segmentation
1.4.1 Global Live Chat Software Market, by Products Type
1.4.2 Global Live Chat Software Market, by End Users
1.4.3 Global Live Chat Software Market, by Geographies
1.5 Methodology for the research

2. Market Overview
2.1 Introduction
2.2 Drivers, Restraints and Opportunities
2.2.1 Market Drivers
2.2.2 Market Restraints

3. Global Live Chat Software Market
3.1 Global Live Chat Software Market by Product Type
3.1.1 Global Live Chat Software Customer Service Live Chat Systems Market by Region
3.1.2 Global Informational Service Live Chat Systems Market by Region
3.1.3 Global Others Market by Region

4. Global Live Chat Software Market by End User
4.1 Introduction
4.1.1 Global Live Chat Software in Retail & Ecommerce Market by Region
4.1.2 Global Live Chat Software in Travel & Hospitality Market by Region
4.1.3 Global Live Chat Software in Healthcare Market by Region
4.1.4 Global Live Chat Software in BFSI Market by Region
4.1.5 Global Live Chat Software in Media & Entertainment Market by Region
4.1.6 Global Live Chat Software in Telecom & IT Market by Region
4.1.7 Global Live Chat Software in Government Market by Region
4.1.8 Global Live Chat Software in Others Market by Region

5. Global Live Chat Software Market by Region
5.1 Introduction
5.2 North America Live Chat Software Market
5.2.1 North America Live Chat Software Market by Product Type
5.2.1.1 North America Live Chat Software Customer Service Live Chat Systems Market by Country
5.2.1.2 North America Informational Service Live Chat Systems Market by Country
5.2.1.3 North America Others Market by Country
5.2.2 North America Live Chat Software Market by End User
5.2.2.1 North America Live Chat Software in Retail & Ecommerce Market by Country
5.2.2.2 North America Live Chat Software in Travel & Hospitality Market by Country
5.2.2.3 North America Live Chat Software in Healthcare Market by Country
5.2.2.4 North America Live Chat Software in BFSI Market by Country
5.2.2.5 North America Live Chat Software in Media & Entertainment Market by Country
5.2.2.6 North America Live Chat Software in Telecom & IT Market by Country
5.2.2.7 North America Live Chat Software in Government Market by Country
5.2.2.8 North America Live Chat Software in Others Market by Country
5.2.3 North America Live Chat Software Market by Country
5.2.3.1 US Live Chat Software Market
5.2.3.1.1 US Live Chat Software Market by Product Type
5.2.3.1.2 US Live Chat Software Market by End User
5.2.3.2 Canada Live Chat Software Market
5.2.3.2.1 Canada Live Chat Software Market by Product Type
5.2.3.2.2 Canada Live Chat Software Market by End User
5.2.3.3 Mexico Live Chat Software Market
5.2.3.3.1 Mexico Live Chat Software Market by Product Type
5.2.3.3.2 Mexico Live Chat Software Market by End User
5.2.3.4 Rest of North America Live Chat Software Market
5.2.3.4.1 Rest of North America Live Chat Software Market by Product Type
5.2.3.4.2 Rest of North America Live Chat Software Market by End User
5.3 Europe Live Chat Software Market
5.3.1 Europe Live Chat Software Market by Product Type
5.3.1.1 Europe Live Chat Software Customer Service Live Chat Systems Market by Country
5.3.1.2 Europe Informational Service Live Chat Systems Market by Country
5.3.1.3 Europe Others Market by Country
5.3.2 Europe Live Chat Software Market by End User
5.3.2.1 Europe Live Chat Software in Retail & Ecommerce Market by Country
5.3.2.2 Europe Live Chat Software in Travel & Hospitality Market by Country
5.3.2.3 Europe Live Chat Software in Healthcare Market by Country
5.3.2.4 Europe Live Chat Software in BFSI Market by Country
5.3.2.5 Europe Live Chat Software in Media & Entertainment Market by Country
5.3.2.6 Europe Live Chat Software in Telecom & IT Market by Country
5.3.2.7 Europe Live Chat Software in Government Market by Country
5.3.2.8 Europe Live Chat Software in Others Market by Country
5.3.3 Europe Live Chat Software Market by Country
5.3.3.1 Germany Live Chat Software Market
5.3.3.1.1 Germany Live Chat Software Market by Product Type
5.3.3.1.2 Germany Live Chat Software Market by End User
5.3.3.2 UK Live Chat Software Market
5.3.3.2.1 UK Live Chat Software Market by Product Type
5.3.3.2.2 UK Live Chat Software Market by End User
5.3.3.3 France Live Chat Software Market
5.3.3.3.1 France Live Chat Software Market by Product Type
5.3.3.3.2 France Live Chat Software Market by End User
5.3.3.4 Russia Live Chat Software Market
5.3.3.4.1 Russia Live Chat Software Market by Product Type
5.3.3.4.2 Russia Live Chat Software Market by End User
5.3.3.5 Spain Live Chat Software Market
5.3.3.5.1 Spain Live Chat Software Market by Product Type
5.3.3.5.2 Spain Live Chat Software Market by End User
5.3.3.6 Italy Live Chat Software Market
5.3.3.6.1 Italy Live Chat Software Market by Product Type
5.3.3.6.2 Italy Live Chat Software Market by End User
5.3.3.7 Rest of Europe Live Chat Software Market
5.3.3.7.1 Rest of Europe Live Chat Software Market by Product Type
5.3.3.7.2 Rest of Europe Live Chat Software Market by End User
5.4 Asia Pacific Live Chat Software Market
5.4.1 Asia Pacific Live Chat Software Market by Product Type
5.4.1.1 Asia Pacific Live Chat Software Customer Service Live Chat Systems Market by Country
5.4.1.2 Asia Pacific Informational Service Live Chat Systems Market by Country
5.4.1.3 Asia Pacific Others Market by Country
5.4.2 Asia Pacific Live Chat Software Market by End User
5.4.2.1 Asia Pacific Live Chat Software in Retail & Ecommerce Market by Country
5.4.2.2 Asia Pacific Live Chat Software in Travel & Hospitality Market by Country
5.4.2.3 Asia Pacific Live Chat Software in Healthcare Market by Country
5.4.2.4 Asia Pacific Live Chat Software in BFSI Market by Country
5.4.2.5 Asia Pacific Live Chat Software in Media & Entertainment Market by Country
5.4.2.6 Asia Pacific Live Chat Software in Telecom & IT Market by Country
5.4.2.7 Asia Pacific Live Chat Software in Government Market by Country
5.4.2.8 Asia Pacific Live Chat Software in Others Market by Country
5.4.3 Asia Pacific Live Chat Software Market by Country
5.4.3.1 China Live Chat Software Market
5.4.3.1.1 China Live Chat Software Market by Product Type
5.4.3.1.2 China Live Chat Software Market by End User
5.4.3.2 Japan Live Chat Software Market
5.4.3.2.1 Japan Live Chat Software Market by Product Type
5.4.3.2.2 Japan Live Chat Software Market by End User
5.4.3.3 India Live Chat Software Market
5.4.3.3.1 India Live Chat Software Market by Product Type
5.4.3.3.2 India Live Chat Software Market by End User
5.4.3.4 South Korea Live Chat Software Market
5.4.3.4.1 South Korea Live Chat Software Market by Product Type
5.4.3.4.2 South Korea Live Chat Software Market by End User
5.4.3.5 Singapore Live Chat Software Market
5.4.3.5.1 Singapore Live Chat Software Market by Product Type
5.4.3.5.2 Singapore Live Chat Software Market by End User
5.4.3.6 Australia Live Chat Software Market
5.4.3.6.1 Australia Live Chat Software Market by Product Type
5.4.3.6.2 Australia Live Chat Software Market by End User
5.4.3.7 Rest of Asia Pacific Live Chat Software Market
5.4.3.7.1 Rest of Asia Pacific Live Chat Software Market by Product Type
5.4.3.7.2 Rest of Asia Pacific Live Chat Software Market by End User
5.5 LAMEA Live Chat Software Market
5.5.1 LAMEA Live Chat Software Market by Product Type
5.5.1.1 LAMEA Live Chat Software Customer Service Live Chat Systems Market by Country
5.5.1.2 LAMEA Informational Service Live Chat Systems Market by Country
5.5.1.3 LAMEA Others Market by Country
5.5.2 LAMEA Live Chat Software Market by End User
5.5.2.1 LAMEA Live Chat Software in Retail & Ecommerce Market by Country
5.5.2.2 LAMEA Live Chat Software in Travel & Hospitality Market by Country
5.5.2.3 LAMEA Live Chat Software in Healthcare Market by Country
5.5.2.4 LAMEA Live Chat Software in BFSI Market by Country
5.5.2.5 LAMEA Live Chat Software in Media & Entertainment Market by Country
5.5.2.6 LAMEA Live Chat Software in Telecom & IT Market by Country
5.5.2.7 LAMEA Live Chat Software in Government Market by Country
5.5.2.8 LAMEA Live Chat Software in Others Market by Country
5.5.3 LAMEA Live Chat Software Market by Country
5.5.3.1 Brazil Live Chat Software Market
5.5.3.1.1 Brazil Live Chat Software Market by Product Type
5.5.3.1.2 Brazil Live Chat Software Market by End User
5.5.3.2 Argentina Live Chat Software Market
5.5.3.2.1 Argentina Live Chat Software Market by Product Type
5.5.3.2.2 Argentina Live Chat Software Market by End User
5.5.3.3 UAE Live Chat Software Market
5.5.3.3.1 UAE Live Chat Software Market by Product Type
5.5.3.3.2 UAE Live Chat Software Market by End User
5.5.3.4 Saudi Arabia Live Chat Software Market
5.5.3.4.1 Saudi Arabia Live Chat Software Market by Product Type
5.5.3.4.2 Saudi Arabia Live Chat Software Market by End User
5.5.3.5 South Africa Live Chat Software Market
5.5.3.5.1 South Africa Live Chat Software Market by Product Type
5.5.3.5.2 South Africa Live Chat Software Market by End User
5.5.3.6 Nigeria Live Chat Software Market
5.5.3.6.1 Nigeria Live Chat Software Market by Product Type
5.5.3.6.2 Nigeria Live Chat Software Market by End User
5.5.3.7 Rest of LAMEA Live Chat Software Market
5.5.3.7.1 Rest of LAMEA Live Chat Software Market by Product Type
5.5.3.7.2 Rest of LAMEA Live Chat Software Market by End User

6. Company Profiles
6.1 LogMeIn, Inc.
6.1.1 Company Overview
6.1.2 Financial Analysis
6.1.3 Research & Development Expense
6.1.1 Strategies at a Glance
6.1.1.1 Partnerships, Collaborations and Agreements
6.2 LivePerson, Inc.
6.2.1 Company Overview
6.2.2 Financial Analysis
6.2.3 Segmental and Regional Analysis
6.2.4 Strategies at a Glance
6.2.4.1 Partnerships, Collaborations and Agreements
6.3 Zendesk
6.3.1 Company Overview
6.3.2 Financial Analysis
6.3.3 Regional Analysis
6.3.4 Research & Development Expense
6.3.5 Strategies at a Glance
6.3.5.1 Expansion
6.3.5.2 Product Launch
6.3.5.3 Mergers & Acquisitions
6.4 SnapEngage
6.4.1 Company Overview
6.5 Livechat, Inc.
6.5.1 Company Overview
6.5.2 Financial Analysis
6.6 Olark
6.6.1 Company Overview
6.7 Kayako, Inc.
6.7.1 Company Overview
6.8 Freshdesk, Inc.
6.8.1 Company Overview
6.8.2 Strategies at a Glance
6.8.2.1 Mergers & Acquisitions
6.8.2.2 Product Launch
6.9 Woopra, Inc.
6.9.1 Company Overview
6.1 Provide Support LLC.
6.10.1 Company Overview

Note: Product cover images may vary from those shown
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  • Freshdesk, Inc.
  • Kayako, Inc.
  • Livechat, Inc.
  • LivePerson, Inc.
  • LogMeIn, Inc.
  • Olark
  • Provide Support LLC.
  • SnapEngage
  • Woopra, Inc.
  • Zendesk
Note: Product cover images may vary from those shown
5 of 5
Note: Product cover images may vary from those shown
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